Zscaler Zero Trust Exchange Platform Reviews

It’s a SaaS platform. It enables enterprise security and provides the advantage of SaaS applications while protecting our valuable digital assets from cyber threats.

The product provides a seamless user experience. It provides enhanced security, SSO login, and real-time visibility. Data protection is fine.

The product is not reliable. ZTNA must be improved. It is slow sometimes. It is unreliable. It’s lengthy to troubleshoot.

I have been using the solution for two years.

The tool is stable. There are no vulnerabilities. Everything works well. It provides real-time threat updates and monitoring.

The tool is scalable. Almost 60 to 70% of the people in my company are using the solution. Our entire network is on Zscaler.

Technical support is good. When we raise an incident, the team provides support immediately. Support depends on whether we have a normal license or a premium one.

We were using other platforms like McAfee before. We switched to Zscaler because we needed a solution that is easy to handle, deploy, and monitor. We needed real-time monitoring.

The solution provides ease of deployment. We do not require any physical appliance. We must have an understanding of the technology. There are two tunnels. We must know which tunnel is which tunnel will secure our network better.

The solution is deployed on the private cloud provider Zscaler Private Access and the public cloud provider Zscaler Internet Access. It is easy to deploy the tool on any cloud like AWS and Azure.

I recommend the product to others. The reliability and monitoring features must be improved. The traffic flow is slow sometimes. Overall, I rate the tool an eight out of ten.

We use the product for the process protocol for tunnels to manage network traffic.

They should work on a replica account. There could be alerts and replica files sent to the DLP team during data collection.

We have been using Zscaler Cloud DLP for three years.

I rate the product’s stability an eight out of ten. We encounter high latency for cloud data centers.

The product’s scalability depends on specific requirements. We manage more than 50 Zscaler Cloud DLP accounts for customers. We have created certain rules to cover and manage our sensitive data. I rate the scalability a ten out of ten.

They should assign an L2 engineer to resolve the issue. The L1 engineer takes time to identify and elaborate on the problem.

Our organization has used Symantec, Trend Micro, and McAfee.

The initial setup is easy. It doesn’t take much time and depends on the IP server requirements.

I rate Zscaler Cloud DLP an eight out of ten. I recommend it for customer service companies to protect sensitive data.

Zscaler CASB breaks down at times. 

I have been working with the solution for six months. 

The tool's scalability is good. 

The solution is easy to deploy. 

The solution has increased prices this year. 

I rate the solution a seven out of ten. 

As IT integrators, we are using the solution for application control, URL filtering, sandboxing, and antivirus. We have modules with data leak prevention and cloud browser isolation, device posture checking, related to the access because we are also using it for the ZTNA services, but it's not related to the Secure Web Gateway. We are also using it in ZIA with a firewall as a service.

I believe Zscaler SASE has given us increased security with endpoint protection. We may not have eliminated 100% of the threats, but we are resistant to threats on the Internet. The solution blocks almost all known vulnerabilities or problems related to phishing actions, so I would say that is the biggest benefit.

With SASE, we have a single platform that covers multiple task services with which we need to control access. All the features are equally valuable.

The menu for the ZIA portal could be organized a little bit differently. The most-used modules should be at the top of the menus, not somewhere near the bottom, some of them are not organized well in my opinion.

I have been working with Zscaler SASE for almost one year.

There were a few global issues this year that something was not working correctly, or that sometimes we experienced different behavior with the filtering policies between the points of presence. For example, if there is a user located in Amsterdam, then it was filtering traffic differently than in Frankfurt because they were connected to two different points of presence. The issue was later resolved by technical support.

The solution is scalable.

The quality of customer support depends on the situation, where sometimes the correct actions are taken immediately. So sometimes, I would rate it a ten out of ten.

But sometimes we have to explain the same situation, even referencing old tickets, while the support agent would not even check what was done in the previous tickets, and it takes much longer to solve the case. In such situations, I would rate customer support a four out of ten.

The setup is quite easy. The primary configuration requires some adjustments to the client's needs, but it's quite easy.

The deployment depends on a questionnaire to determine expectations, what should be checked, verified, and what works with the highest SLA. The actual deployment does not require a lot of staff members.

Maintenance for the solution includes keeping the client's connector updated and checking the device posture.

I have downloaded reports of Cisco Umbrella, Fortinet FortiGate, FortiProxy, and Zscaler.

I would recommend Zscaler SASE, for sure, and would rate it a nine out of ten.

Zscaler Private Access empowers organizations to grant access to internal applications and services while maintaining the utmost security for their networks.

Zscaler Private Access benefits organizations by providing them with security for their networks.

The user interface of Zscaler Private Access is excellent. With proper knowledge and expertise, one can efficiently handle intricate enterprise environments without feeling overwhelmed. This leads to exceptional productivity for managed service providers. The user experience is remarkably streamlined, enabling the management of even the most complex enterprise setups without any excessive complications.

To enhance their offering, it is advisable for them to focus on strengthening the foundation of their architecture. Additionally, they should consider integrating a broader range of services that go beyond what managed service providers typically offer independently.

I have been using Zscaler Private Access for approximately four years.

I rate the stability of Zscaler Private Access a ten out of ten.

The scalability of Zscaler Private Access is truly remarkable. It never poses any issues in terms of scalability, thanks to its substantial investment in hardware and the robustness of its networks. This holds true not only for Zscaler but also for their closest competitors, such as Netskope. These companies have made significant financial commitments to ensure exceptional network performance and data gateways. The interfaces are highly functional, and all optimization measures are in place. Consequently, they can effortlessly handle a large number of clients at maximum speed without any performance concerns. It's important to note that when discussing network access solutions, such as Zscaler Private Access, there is always a trade-off between performance and security. However, new advancements in the industry have given rise to a new generation of solutions that include zero-trust management, segmentation management, data loss prevention, and advanced attack prevention capabilities all in one package. It's crucial to stay aware of these developments since the technology landscape evolves rapidly, especially in the realm of cloud computing, where progress is even more accelerated.

My clients are all sizes that are using this solution.

I rate the scalability of Zscaler Private Access a ten out of ten.

The support is amazing. The marketing, sales, and technical support are highly responsive.

I rate the support from Zscaler Private Access a ten out of ten

Positive

I have used other solutions in the past, such as Cato Networks.

The initial setup of Zscaler Private Access is simple. The process is easy for all companies and the interface is easy to manage.

The process simply involves configuring IP addresses, and that's all there is to it. The tool automatically generates an inventory of everything it finds on a specific network. The UI is highly intuitive and easily accessible. The software solution excels in terms of interface and user experience, as they adhere to a similar standard of simplicity. Overall, the implementation is user-friendly.

I rate the initial setup of Zscaler Private Access an eight out of ten.

It would take a touch of magic that would set it apart. When it comes to mainstream solutions, reaching a rating of eight is quite commendable. However, there are dedicated solutions specifically designed for managed service providers that truly excel and can be considered the top ten in their field. These solutions are primarily focused on catering to the needs of managed service providers rather than the enterprise environment. To reach a ten out of ten, the solution has to be completely customizable to the needs of a specific sector.

We can do the implementation of the dilution. it is important to have assistance to deploy the solution correctly.

In terms of market positioning, I would describe Zscaler Private Access as offering optimal pricing. Based on our experience, Cato Networks tends to be slightly more expensive.

Zscaler Private Access integrates various tools that, if obtained from another technology provider, would need to be purchased separately. This includes features, such as data loss prevention and reception technologies, which are seamlessly integrated into their platform.

I would rate the price of Zscaler Private Access a ten out of ten.

I have evaluated other solutions.

Zscaler Private Access is an exceptionally professional company that I strongly endorse. However, if your organization has a large field force or relies heavily on sales or geographically dispersed teams, it may be worth exploring alternative solutions.

While easy-to-deploy and user-friendly solutions may appear promising on paper, the true success of any digital transformation project lies in the choice of a competent managed service provider. It is essential to select a solution that works hand in hand with a capable managed service provider. If the managed service provider is excellent but the solution itself is subpar, it will impede progress. Similarly, even if the solution is exceptional, inadequate management will hinder optimal performance. Therefore, it is crucial to take a holistic approach in selecting the best possible solution and compare them side by side, alongside the expertise and approachability of the managed service provider. By deploying both solutions, such as Cato Network or Zscaler Private Access, and carefully observing their performance with small tasks, you can quickly identify the differences, especially in terms of speed and performance. These factors can vary significantly based on the nature and volume of your data.

Our clients prioritize five key objectives when it comes to their systems: security, compliance, performance, cost optimization, and operational continuity. These criteria are crucial for their operations. However, achieving compliance, especially in specific sectors like oil and gas or telecommunications, goes beyond relying solely on the tool itself. Compliance is achieved through proper operational practices and procedures, which is why clients rely on the expertise of managed service providers. While the tool may have certifications and guarantees related to data residency and longevity, it is ultimately the way an organization operates its infrastructure, solutions, and systems that determine compliance and security. It is important to continuously work on and test these aspects rather than treating them as something that can be simply purchased. Security and compliance require ongoing effort and attention on a daily basis.

I rate Zscaler Private Access an eight out of ten.

Zscaler Private Access is a solution that delivers on its promises and can be relied upon with great dependability. It stands out as an enterprise-grade solution, which is not the case for all options available in the market. While there may be less expensive alternatives, they can often be more fragile in terms of reliability. Zscaler ensures higher availability and offers dependable solutions, making it an ideal choice for businesses that heavily rely on software and cloud services. With Zscaler in place, you can rest assured that your business will be well protected, even in the face of new waves of ransomware attacks, privacy concerns, and malware threats that emerge every couple of months. Their proactive teams actively monitor network traffic and can promptly address any issues detected in one client, sharing the knowledge and best practices to prevent similar issues from impacting other clients. This advantage comes from having a dedicated professional team that seamlessly integrates the work of endpoint protection, active network monitoring, and protection. As a result, Zscaler's zero-trust network access solutions complement and enhance the layered defense system that every company should have in place.

Private Access is more for very high-powered users. It's dedicated access to certain applications. It's for more sensitive users. It's not for general users. 

The dedicated connection is the most valuable aspect of this solution. It makes the connection very secure. 

It is easy to use. 

The setup is very straightforward. 

We'd like to have two-factor authentication that is quite simple.

Users are only those at the management level or directors. The users are only high-level individuals. It's not meant for everyone. 

We previously just used an antivirus like McAfee. We use McAfee endpoint protection with this over the top now. 

This solution is very simple to set up. It's not a complex implementation. 

You just need one person to maintain the solution. It just takes one system administrator. 

The pricing is incremental. It's just a small incremental cost for each user. You do need at least 500 users. Otherwise, it is not cost-efficient. 

We're partners. We resell the solution. 

This is a good product. It's easy to deploy, secure, and good for securing employees. 

I'd rate the solution eight out of ten. 

Our primary use case of this product is as a VPN solution. I'm the head of IT infrastructure and we're a customer of Zscaler. 

The ZPA is a unique feature which offers VPN along with all the additional security we need while using the VPN network. This is a cloud solution and it has all the features inbuilt for all security requirements. The other big advantage is that it doesn't require you to sign in every time like typical VPN connections. Usually, whenever you want to connect to VPN, you need to open the VPN, sign in and authenticate with your multi-factor authentication. With this solution, you open your laptop and you are connected to your VPN. Authentication is required about once a week and that's it. 

This is a great solution, I'm just searching for an alternative because the costing or the commercials for this type of solution tends to be a little high, although we have been using it for a year already. We've found it to be more expensive than other products. However, we also know that unlike other VPN solutions, this one has many features that any organization would like to have. We're looking for an alternative product that offers similar services or features.

I've been using this solution for a year. 

This is a very good and stable solution that has all the requirements for your security solutions. If you have this, you don't need any other services or any other security solutions in your data center or on your premises other than this. It's a one-stop shop.

I would rate this solution a 10 out of 10. 

We use the product to provide secure access to our customer's environment consisting of on-premise and on-cloud applications.

Zscaler Private Access simplifies the process of managing remote access. It doesn't require deploying and configuring physical appliances in various locations, similar to FortiGate.

The product's most valuable features are cloud-based services and secure internet access. We don't have to set up any physical appliances.

There could be more DLP-related features. Additionally, there needs to be flexibility for integrating ISP features.

We have been using Zscaler Private Access for a year as a partner.

It is a stable product with self-maintenance capabilities regarding hardware and software patches and policies.

It is a scalable product.

The technical support services are good and based on SLA.

Positive

The product is easy to integrate. It takes a week to deploy for 1000 users.

Zscaler Private Access provides a limited number of solutions compared to FortiGate and ForcePoint.

I rate the product a nine out of ten.