Zscaler Zero Trust Exchange Platform Reviews

We are resellers and we have multiple vendors for multiple technologies.

We work with Zscaler for their proxy server.

Zscaler proxy server has two uses. It is not just application control, it is for the company users to access company data from the outside, or for the company users from inside the company to access the internet.

It's a completely SaaS-based application. 

As a cloud-based service, it is very easily implemented. This is one of the biggest advantages to choosing it.

We have been selling Zscaler Cloud DLP for between five and eight years. It's an older product now.

This is a very stable product and we plan to continue providing it to our clients.

As a completely cloud-based application, it is easy to scale. You can simply increase the number of users. We have between 30 and 40 customers who are using it.

The technical support is very prompt and very good.

It is straightforward to deploy. The length of time required for deployment depends on the number of users, but the average is within a week.

As long as you have some guidance or an understanding of the Zscaler platform, that should be enough to complete the initial setup.

Price-wise, it is a costly product and it should be reduced.

It is an auto-renewal subscription service. It is renewed annually.

This is a product that I recommend for anybody who wants a scalable, cloud-based solution.

Overall, this is a very good product. They release new features every year and they are automatically added to the platform. My only complaint is that the price is high.

I would rate this solution a nine out of ten.

Our primary use case of this product is as a VPN solution. I'm the head of IT infrastructure and we're a customer of Zscaler. 

The ZPA is a unique feature which offers VPN along with all the additional security we need while using the VPN network. This is a cloud solution and it has all the features inbuilt for all security requirements. The other big advantage is that it doesn't require you to sign in every time like typical VPN connections. Usually, whenever you want to connect to VPN, you need to open the VPN, sign in and authenticate with your multi-factor authentication. With this solution, you open your laptop and you are connected to your VPN. Authentication is required about once a week and that's it. 

This is a great solution, I'm just searching for an alternative because the costing or the commercials for this type of solution tends to be a little high, although we have been using it for a year already. We've found it to be more expensive than other products. However, we also know that unlike other VPN solutions, this one has many features that any organization would like to have. We're looking for an alternative product that offers similar services or features.

I've been using this solution for a year. 

This is a very good and stable solution that has all the requirements for your security solutions. If you have this, you don't need any other services or any other security solutions in your data center or on your premises other than this. It's a one-stop shop.

I would rate this solution a 10 out of 10. 

As IT integrators, we are using the solution for application control, URL filtering, sandboxing, and antivirus. We have modules with data leak prevention and cloud browser isolation, device posture checking, related to the access because we are also using it for the ZTNA services, but it's not related to the Secure Web Gateway. We are also using it in ZIA with a firewall as a service.

I believe Zscaler SASE has given us increased security with endpoint protection. We may not have eliminated 100% of the threats, but we are resistant to threats on the Internet. The solution blocks almost all known vulnerabilities or problems related to phishing actions, so I would say that is the biggest benefit.

With SASE, we have a single platform that covers multiple task services with which we need to control access. All the features are equally valuable.

The menu for the ZIA portal could be organized a little bit differently. The most-used modules should be at the top of the menus, not somewhere near the bottom, some of them are not organized well in my opinion.

I have been working with Zscaler SASE for almost one year.

There were a few global issues this year that something was not working correctly, or that sometimes we experienced different behavior with the filtering policies between the points of presence. For example, if there is a user located in Amsterdam, then it was filtering traffic differently than in Frankfurt because they were connected to two different points of presence. The issue was later resolved by technical support.

The solution is scalable.

The quality of customer support depends on the situation, where sometimes the correct actions are taken immediately. So sometimes, I would rate it a ten out of ten.

But sometimes we have to explain the same situation, even referencing old tickets, while the support agent would not even check what was done in the previous tickets, and it takes much longer to solve the case. In such situations, I would rate customer support a four out of ten.

The setup is quite easy. The primary configuration requires some adjustments to the client's needs, but it's quite easy.

The deployment depends on a questionnaire to determine expectations, what should be checked, verified, and what works with the highest SLA. The actual deployment does not require a lot of staff members.

Maintenance for the solution includes keeping the client's connector updated and checking the device posture.

I have downloaded reports of Cisco Umbrella, Fortinet FortiGate, FortiProxy, and Zscaler.

I would recommend Zscaler SASE, for sure, and would rate it a nine out of ten.

In general, this is a good application and I really like the zero trust feature.

The pre-defined dictionaries could be improved. 

I've been using this solution for almost two years. 

The solution is stable. 

Scalability is pretty good. 

The technical support is pretty good. 

I've never set it up but I think the initial setup is pretty straightforward, and CASB is a good product for deployment.

I'm not involved in licensing but I know that the price is very competitive.

I recommend this solution and rate it eight out of 10. 

The primary use case of SASE is for secure access, whether for public internet or private applications. Post-Covid, users are connecting from everywhere and need secure access with a good user experience. We deploy this solution to our customers. 

Safe access is a key valuable feature. The ability to secure data in terms of confidentiality is also a great feature. Instead of going through existing gateways or their networks, users get direct secure access to applications over the internet. Connectivity to the applications is also great.

Although it's good, the DX layer could be better if it had improved visibility. There is definitely scope to enhance that aspect. Some customers are looking for application connectivity over zero trust which is a concern for them. I believe it's in the Zscaler roadmap and we hope to see that in the near future. 

I've been providing this solution to our customers for a decade. 

There were initially some stability issues but the solution is now very stable.

The scalability is great and it's the biggest advantage of having any SaaS solution. We have all categories of customers and a mid-market enterprise board. Our client companies have users that range anywhere from 500 up to 5,000. 

The initial setup is not complex at all and easy to handle. Customers have to familiarize themselves with the solution and try it out themselves. Deployment usually takes a couple of weeks although it depends on use cases and complexity. There may also be dependencies from the network side which can add to the deployment time.

We use the product to provide secure access to our customer's environment consisting of on-premise and on-cloud applications.

Zscaler Private Access simplifies the process of managing remote access. It doesn't require deploying and configuring physical appliances in various locations, similar to FortiGate.

The product's most valuable features are cloud-based services and secure internet access. We don't have to set up any physical appliances.

There could be more DLP-related features. Additionally, there needs to be flexibility for integrating ISP features.

We have been using Zscaler Private Access for a year as a partner.

It is a stable product with self-maintenance capabilities regarding hardware and software patches and policies.

It is a scalable product.

The technical support services are good and based on SLA.

Positive

The product is easy to integrate. It takes a week to deploy for 1000 users.

Zscaler Private Access provides a limited number of solutions compared to FortiGate and ForcePoint.

I rate the product a nine out of ten.

It pretty much covers, like, if you implement it, it's going to cover, like, 80 to 90% of real estate for the organization.

On DLP terms, Zscaler Cloud DLP ensures that data doesn't go outside of the organization. So on the network level, Zscaler does a pretty good job.

The solution doesn't do a very good job of detection, but they definitely do a very good job of implementing the policies.

There is room for improvement in detection. From the detection perspective, like, how it detects the violations.

Another area of improvement is implementation through non-client connectors. The solution can be implemented in two ways. One uses the back file; the other one uses client connectors. So the client connector is pretty fast, but when it comes to non-client connectors and procedures, it's kind of delayed and slow. The policies don't reflect very soon. It takes, like, a day and, like, hours to get implemented. But if it's a client connector, it takes, like, two minutes. It's just so good.

In future releases, I would like to see two things. It's not more of a feature but more like an enhancement. So I would like to see an enhancement in their proximity when detecting credit card details and past support details, and PII data.

Another area of improvement is support. 

I have been using this solution for around nine months. I use the latest version 6.2.

I would rate the stability an eight out of ten.

Scalability is pretty good. I would rate the scalability a nine out of ten. 

There is room for improvement in support. 

Neutral

The initial deployment is pretty easy. That's pretty straightforward.

We have definitely seen an ROI. 

The price is a little bit on the higher side, especially if you are going to add, like, packs or bundles to your subscription. But otherwise, it's pretty decent.

I would suggest to keep your policies simple. Don't complicate them because it depends on your organization and how you set it up. So once you are doing it, just keep it clean and simple.

Overall, I would rate the solution an eight out of ten. 

It’s a SaaS platform. It enables enterprise security and provides the advantage of SaaS applications while protecting our valuable digital assets from cyber threats.

The product provides a seamless user experience. It provides enhanced security, SSO login, and real-time visibility. Data protection is fine.

The product is not reliable. ZTNA must be improved. It is slow sometimes. It is unreliable. It’s lengthy to troubleshoot.

I have been using the solution for two years.

The tool is stable. There are no vulnerabilities. Everything works well. It provides real-time threat updates and monitoring.

The tool is scalable. Almost 60 to 70% of the people in my company are using the solution. Our entire network is on Zscaler.

Technical support is good. When we raise an incident, the team provides support immediately. Support depends on whether we have a normal license or a premium one.

We were using other platforms like McAfee before. We switched to Zscaler because we needed a solution that is easy to handle, deploy, and monitor. We needed real-time monitoring.

The solution provides ease of deployment. We do not require any physical appliance. We must have an understanding of the technology. There are two tunnels. We must know which tunnel is which tunnel will secure our network better.

The solution is deployed on the private cloud provider Zscaler Private Access and the public cloud provider Zscaler Internet Access. It is easy to deploy the tool on any cloud like AWS and Azure.

I recommend the product to others. The reliability and monitoring features must be improved. The traffic flow is slow sometimes. Overall, I rate the tool an eight out of ten.