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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Zscaler Zero Trust Exchange Platform is praised for its excellent scalability and stability.
It provides seamless and secure remote access, eliminating the need for traditional VPNs.
Its advanced security features include Internet Access and Private Access, ensuring comprehensive data protection.
Zscaler Cloud DLP effectively prevents data loss and comes with valuable built-in templates for ease of use.
The service's scalability is highly rated, allowing easy implementation and management across various environments.

CONS

Zscaler Zero Trust Exchange Platform has latency and performance issues, particularly with non-client connectors.
The cost is high and may not justify the pricing given the features available.
Zscaler Zero Trust Exchange Platform lacks granularity in control, making it difficult to manage rules and processes.
Support and documentation need improvement to handle configuration complexities and provide better assistance.
Licensing costs can be high and complicated, with a per-user, per-module model that requires clarification.
 

Zscaler Zero Trust Exchange Platform Pros review quotes

Zaheer_Khan - PeerSpot reviewer
Cybersecurity Senior Program Manager at Dayforce
Feb 4, 2026
Subsequently, after this, there is a huge reduction, as the vulnerabilities, especially the security bugs that were coming prior to Zscaler Zero Trust Exchange Platform, were about 20,000 to 22,000 and have come down more than 40 percent, which is definitely an advantage over the previous product.
Vibin Thomas - PeerSpot reviewer
Technical Team Lead - Content Security at Valuepoint Systems
Mar 28, 2026
Overall, Zscaler Zero Trust Exchange Platform, especially Zscaler Private Access, has been a strong and reliable solution for enabling secure access without any need for traditional VPNs.
reviewer2783763 - PeerSpot reviewer
Manager, Software Development at a outsourcing company with 201-500 employees
Dec 2, 2025
From a cost perspective, I would say fair market value, and then from an efficiency perspective, I notice a very good user experience, which is easy to use with Zscaler Zero Trust Exchange Platform.
Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,939 professionals have used our research since 2012.
Sumit Bhanwala - PeerSpot reviewer
architect at Tata Consultancy
Jan 23, 2025
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
TarunKumar5 - PeerSpot reviewer
Lead Engineer at FIS Global
Jul 29, 2025
The platform offers advanced threat protection features and embedded AI/ML capabilities, making it more proactive in blocking threats.
Likhith Varma - PeerSpot reviewer
Senior Security Analyst at Areté Associates, Inc.
Nov 22, 2023
The UI is easy to use.
DB
AGM IT Security at Prestige Estates Projects Ltd
Oct 2, 2024
The most valuable features of Zscaler SASE include web filtering, application control, and the private access configuration.
Utpal Sinha - PeerSpot reviewer
Sr Manager at HCL Tech
Sep 25, 2023
The most valuable aspect of Zscaler Cloud DLP is its automatic DLP feature.
reviewer1929183 - PeerSpot reviewer
IT Consultant at a financial services firm with 10,001+ employees
Aug 18, 2025
This secure connection allows users to connect to the Zscaler VPN and access the resources on the office network, making it a highly valuable component of our system.
reviewer2170611 - PeerSpot reviewer
Security Architect at a computer software company with 501-1,000 employees
Jun 5, 2024
The in-line DLP feature is one of the most vital features
 

Zscaler Zero Trust Exchange Platform Cons review quotes

Zaheer_Khan - PeerSpot reviewer
Cybersecurity Senior Program Manager at Dayforce
Feb 4, 2026
Zscaler Zero Trust Exchange Platform probably needs to be more efficient because scanning takes a lot of time. Some vulnerabilities create issues, and when we wanted to identify the source of the vulnerabilities, specifically focusing on mobile ID and related areas, it was unable to provide assistance.
Vibin Thomas - PeerSpot reviewer
Technical Team Lead - Content Security at Valuepoint Systems
Mar 28, 2026
From a user interface perspective, while the platform is powerful, the policy configuration and navigation can feel complex, especially for new users.
reviewer2783763 - PeerSpot reviewer
Manager, Software Development at a outsourcing company with 201-500 employees
Dec 2, 2025
I rate it a seven because I am still working through some kinks from a performance and a support perspective.
Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,939 professionals have used our research since 2012.
Sumit Bhanwala - PeerSpot reviewer
architect at Tata Consultancy
Jan 23, 2025
Sometimes, support takes time since the solution has some bugs that need fixing.
TarunKumar5 - PeerSpot reviewer
Lead Engineer at FIS Global
Jul 29, 2025
There are connection errors sometimes when users move from one location to another location, which can cause latency issues.
Likhith Varma - PeerSpot reviewer
Senior Security Analyst at Areté Associates, Inc.
Nov 22, 2023
The tool must provide IP-blocking features.
DB
AGM IT Security at Prestige Estates Projects Ltd
Oct 2, 2024
The connectivity monitoring part should be included in the core license without any extra charges.
Utpal Sinha - PeerSpot reviewer
Sr Manager at HCL Tech
Sep 25, 2023
Zscaler Cloud DLP needs to improve its compatibility with other security tools.
reviewer1929183 - PeerSpot reviewer
IT Consultant at a financial services firm with 10,001+ employees
Aug 18, 2025
Occasionally, issues arise in the LogStack by a third party, particularly for government websites accessed by numerous users.
reviewer2170611 - PeerSpot reviewer
Security Architect at a computer software company with 501-1,000 employees
Jun 5, 2024
There are some performance issues with the solution once the module addition begins