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2024-06-18T11:21:44Z

What advice do you have for others considering Avaya IX Contact Center?

Julia Miller - PeerSpot reviewer
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Abeer ELADAWY - PeerSpot reviewer
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2024-06-18T11:21:44Z
Jun 18, 2024
Find out what your peers are saying about Avaya, Genesys, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: October 2024.
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Contact Center Platforms
PeerSpot users compared the pricing plans of various Contact Center Platforms, but only after considering other key features: the highest ranked considerations included open standards to allow for simple integration, user-friendly interface usability, and number/quality of features. Reliability such as call drop rates and security also ranked high as features that should be included in a quality Contact Center Platform. Intuitive call routing, customization, and reporting were also mentioned...
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