Deputy Senior Manager, Customer Interaction Management at DEWA
Real User
Top 20
2024-06-18T11:21:44Z
Jun 18, 2024
The platform is a comprehensive contact center. It encompasses all the channels, including email, chat, voice, outbound, quality management, and workforce management. It provides everything a contact center needs.
We are an Avaya Business Partner and also use Avaya extensively ourselves. Our company UC and Contact Center is running on Avaya. Since we do not sell Avaya exclusively (our portfolio also includes Alcatel, NEC, and Unify), we do this by our own choice and with good reason.
Contact Center Platforms streamline customer communications, integrating multiple channels into a single, efficient system. These solutions enhance customer service and operational efficiency.
Contact Center Platforms are designed to manage and optimize customer interactions across various channels, including phone, email, chat, and social media. They offer advanced analytics, automation, and AI capabilities to provide personalized and efficient service. Features like call routing,...
The platform is a comprehensive contact center. It encompasses all the channels, including email, chat, voice, outbound, quality management, and workforce management. It provides everything a contact center needs.
We are an Avaya Business Partner and also use Avaya extensively ourselves. Our company UC and Contact Center is running on Avaya. Since we do not sell Avaya exclusively (our portfolio also includes Alcatel, NEC, and Unify), we do this by our own choice and with good reason.