We are an Avaya Business Partner and also use Avaya extensively ourselves. Our company UC and Contact Center is running on Avaya. Since we do not sell Avaya exclusively (our portfolio also includes Alcatel, NEC, and Unify), we do this by our own choice and with good reason.
Contact Center Platforms offer comprehensive tools to manage customer interactions seamlessly across channels, optimizing the experience for both agents and customers. These platforms streamline communication and boost efficiency in handling interactions.Contact Center Platforms integrate with CRM systems, providing insights that help improve customer satisfaction. They enable businesses to manage interactions through various channels including phone, email, chat, and social media. Companies...
We are an Avaya Business Partner and also use Avaya extensively ourselves. Our company UC and Contact Center is running on Avaya. Since we do not sell Avaya exclusively (our portfolio also includes Alcatel, NEC, and Unify), we do this by our own choice and with good reason.