Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for). Because it is one of the more mature solutions around, configuration and design quickly become very complex. Its scalability means that it is not a simple 'install and forget' setup.
PeerSpot users compared the pricing plans of various Contact Center Platforms, but only after considering other key features: the highest ranked considerations included open standards to allow for simple integration, user-friendly interface usability, and number/quality of features. Reliability such as call drop rates and security also ranked high as features that should be included in a quality Contact Center Platform. Intuitive call routing, customization, and reporting were also mentioned...
The solution should be more flexible on-premises. We are currently on-premises and looking to move to the cloud.
Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for). Because it is one of the more mature solutions around, configuration and design quickly become very complex. Its scalability means that it is not a simple 'install and forget' setup.