My advice would be to keep it simple. The more vanilla, the better. Listen to the partnership. This type of partnership is not something that you can tell people, across the board, to use. Look at your business requirements, keep things simple, and don't over-engineer your results. I'm not aware that CDW needed to push back or get us to think bigger as we actually have an industry-leading engineering leadership. CDW has been more of an engineering shop for us, as we have very strong technology capabilities in our organization. It has been more of a partnership versus a consulting/best practices relationship. The CDW component is new for us in the ServiceNow space because they acquired Aeritae. We use CDW as a partner for procurement and in the accessory and device areas, but as a provider of technology, CDW is new for us. So I can't tell you as a delivery provider how good they are yet, from soup to nuts. Aeritae brought a lot of capabilities with them that didn't exist before, but they only acquired Aeritae in the last six months. Our expectations have been met in terms of services delivered on time, on budget, and on spec. When I look at our initial expectations regarding the outcome of our work with CDW, and the solution that they ultimately delivered, they have done well. There have been no complaints from my organization on their support, and my team does not have shy taskmasters. If there had been an issue, I would've heard about it.
CDW ServiceNow Solutions (SNS) is an Elite Partner and an Authorized Trainer with ServiceNow and is an accredited ITIL® training organization. In 2019, CDW formed SNS by acquiring Aptris, an IT Service Management leader since 2003. Their team of over 100 service management professionals possesses a depth of knowledge and commitment to customer success that has resulted in multiple industry awards and a leading CSAT score of over 4.6 out of 5.
With customers ranging from Fortune 500 companies...
My advice would be to keep it simple. The more vanilla, the better. Listen to the partnership. This type of partnership is not something that you can tell people, across the board, to use. Look at your business requirements, keep things simple, and don't over-engineer your results. I'm not aware that CDW needed to push back or get us to think bigger as we actually have an industry-leading engineering leadership. CDW has been more of an engineering shop for us, as we have very strong technology capabilities in our organization. It has been more of a partnership versus a consulting/best practices relationship. The CDW component is new for us in the ServiceNow space because they acquired Aeritae. We use CDW as a partner for procurement and in the accessory and device areas, but as a provider of technology, CDW is new for us. So I can't tell you as a delivery provider how good they are yet, from soup to nuts. Aeritae brought a lot of capabilities with them that didn't exist before, but they only acquired Aeritae in the last six months. Our expectations have been met in terms of services delivered on time, on budget, and on spec. When I look at our initial expectations regarding the outcome of our work with CDW, and the solution that they ultimately delivered, they have done well. There have been no complaints from my organization on their support, and my team does not have shy taskmasters. If there had been an issue, I would've heard about it.
I would rate this solution as a nine out of 10.