They continue to seek out additional opportunities on adjacencies and new technologies that are in a crowded space. They need to have more examples in those spaces first, before they try to sell them to us. For example, they want to participate in our AWS implementation, but it's hard to make a shift from our existing AWS partnerships, given that we haven't seen a lot of examples of work in this area from CDW. They need to find different ways to prove that they can extend beyond their current footprint. It has not been clear how strong their bench is in that area.
We rolled out with CDW as our MSP and their general MSP support is good.. They are the ones responsible for our monthly enhancements. They have a development team working with us. They are very good in this area. When we want to contract them for projects outside of their MSP contract, there is room for improvement. They could be better at: * Understanding our current state of things. * Providing more guidance in terms of best practices for general implementation. Their on-demand project teams need to do a better job in terms of delivering work, providing expertise, and understanding our current state.
CDW ServiceNow Solutions (SNS) is an Elite Partner and an Authorized Trainer with ServiceNow and is an accredited ITIL® training organization. In 2019, CDW formed SNS by acquiring Aptris, an IT Service Management leader since 2003. Their team of over 100 service management professionals possesses a depth of knowledge and commitment to customer success that has resulted in multiple industry awards and a leading CSAT score of over 4.6 out of 5.
With customers ranging from Fortune 500 companies...
They continue to seek out additional opportunities on adjacencies and new technologies that are in a crowded space. They need to have more examples in those spaces first, before they try to sell them to us. For example, they want to participate in our AWS implementation, but it's hard to make a shift from our existing AWS partnerships, given that we haven't seen a lot of examples of work in this area from CDW. They need to find different ways to prove that they can extend beyond their current footprint. It has not been clear how strong their bench is in that area.
We rolled out with CDW as our MSP and their general MSP support is good.. They are the ones responsible for our monthly enhancements. They have a development team working with us. They are very good in this area. When we want to contract them for projects outside of their MSP contract, there is room for improvement. They could be better at: * Understanding our current state of things. * Providing more guidance in terms of best practices for general implementation. Their on-demand project teams need to do a better job in terms of delivering work, providing expertise, and understanding our current state.