CDW's expertise, when it comes to ServiceNow and ServiceNow best practices, is strong. They seem to grasp the business concepts well. They don't need a lot of translation and they tend to respond well when an error has been determined.
CDW applies agile principles and scrum. It also helps out in terms of setting up the right priorities for the entire organization, helping us to understand the best practices on our requests to correctly accommodate certain enhancements and the delivery of work from our development team or their administrators.
CDW ServiceNow Solutions (SNS) is an Elite Partner and an Authorized Trainer with ServiceNow and is an accredited ITIL® training organization. In 2019, CDW formed SNS by acquiring Aptris, an IT Service Management leader since 2003. Their team of over 100 service management professionals possesses a depth of knowledge and commitment to customer success that has resulted in multiple industry awards and a leading CSAT score of over 4.6 out of 5.
With customers ranging from Fortune 500 companies...
CDW's expertise, when it comes to ServiceNow and ServiceNow best practices, is strong. They seem to grasp the business concepts well. They don't need a lot of translation and they tend to respond well when an error has been determined.
CDW applies agile principles and scrum. It also helps out in terms of setting up the right priorities for the entire organization, helping us to understand the best practices on our requests to correctly accommodate certain enhancements and the delivery of work from our development team or their administrators.