What advice do you have for others considering SOTI MobiControl?

remote wipe option, and it allows corporate data to be deleted if the devices go missing or are stolen or if the number of employees increases. If you are into the banking sector or you deal with properties and you are building some design in-house while handling people and public data, specifically payment-related data, and if you want to allow your employees to bring their Android-based devices to work while also allowing them to install the corporate applications in their devices, SOTI MobiControl is a tool that can be considered as a very much adequate product. If you don't use SOTI MobiControl, your business will fall under the category of those companies that don't comply with the data privacy standards. The products support most XDR, NDR, and SIEM-based tools in terms of integration capabilities. It is even possible to use API, SAML, and OAuth. I rate the tool a nine out of ten.

MobiControl is a fully cloud-based solution. We create policies in the console and enroll devices according to requests and requirements. SOTI offers enhanced mobile device security by allowing customers to track their devices and providing antivirus protection alongside DB Defender. Additionally, it includes web URL filtering, enabling customization of security measures based on specific requirements. It is highly effective for mobile device management in the field—the solution functions efficiently. The remote control feature has significantly impacted support operations for our customers. The in-house IT team utilizes this feature to identify and troubleshoot issues with the devices efficiently. The location tracking feature has provided numerous benefits for our customers' organizations. With MobiControl, users can track their devices in real-time, ensuring accountability and preventing misuse of company resources. Integrating SOTI Mobile Control with our customers' existing IT infrastructures and systems is straightforward. No major configurations are required, making the process seamless. MobiControl can easily adapt to any existing system without encountering any issues. I recommend converting or purchasing non-supporting devices so the company can work with MobiControl. I rate it a ten.

It is a helpful tool, we'd be lost without it if we didn't have it. Overall, I would rate the solution an eight out of ten.

SOTI MobiControl is deployed on the cloud in our organization. Users can go for this solution if they want a budget MDM solution. You can use SOTI MobiControl to manage all your devices in one platform, like Windows, iOS, Mac, and Android. Overall, I rate SOTI MobiControl an eight out of ten.

I have bought licenses from SOTI MobiControl to manage more than 5000 devices. I have been working as an administrator for a long time and know every product feature. I recommend it to others and rate it a ten out of ten.

I rate SOTI MobiControl an eight out of ten.

I would recommend SOTI MobiControl for less number of users and less use cases. SOTI MobiControl has a lot of dependencies, and we need manpower to manage the solution. Overall, I rate SOTI MobiControl a five out of ten.

I would recommend using the solution. Overall, I would rate the solution an eight out of ten because it's an industrial product, and it's not easy to configure a product like that.

Overall, I rate the solution a seven out of ten.

I would recommend using SOTI MobiControl for other users. Overall, I would rate it a ten out of ten.

Besides the price, it is a good solution. I recommend it to others and rate it as an eight.

I would rate this solution as eight out of ten. My advice is to find the right consultant.

I would rate this solution as nine out of ten. I would recommend SOTI to others.

There is maintenance needed for the use of this solution but it is not extensive. You have to be aware of how to maintain it. The solution works with many different types of operating systems and this can cause some issues, but most of the time the issues are fixed by the support. Some customers purchases this solution thinking it will solve problems they have but it doesn't. For example, the solution can track devices but the solution is not intended for this. The customer will be able to locate the device but then they discover it is not suitable for this purpose. Our customers pick this solution because we offer good support and are certified. I rate SOTI MobiControl an eight out of ten. I recommend this solution to others.

I rate SOTI MobiControl eight out of 10. I'm not an expert yet. If I had spent more time with the product, I might rate it 10. Right now, there are a few things that I'd like to see and haven't had the chance to dive into.

My advice would be to pay for enterprise support and not try to do it all through self-service. Unless you're a very professional person who's been doing this for 50 years or so, don't think that paying for enterprise support is something you don't need to do. You need to pay for this kind of solution. Don't try to do it all. I would rate it an eight out of ten.

If a company wants to manage the devices in their stores or industry then SOTI MobiControl would be a good choice. I rate SOTI MobiControl a nine out of ten.

I would rate it an eight out of 10 because there is still some room for improvement, mainly for the user interface.

I would give SOTI a solid eight out of 10.

I'm a representative of SOTI Mobicontrol in my region. I'm representing the sales engineering departments in the region, in Africa. We use both cloud and on-premises deployment models. I would recommend the solution to other organizations. Overall, I would rate the solution at a nine out of ten.

I would recommend this solution. We are a solution provider, and we recommend the SOTI solution each time we have a request. It is a stable product, and there is no real technical issue. I would rate SOTI MobiControl a seven out of ten.

Overall, this is a good product and I recommend it. I would rate this solution an eight out of ten.

I would recommend SOTI. I would rate it an eight out of ten. In the next release, they should make it easier to migrate.

We have a business partnership with SOTI. This is a pretty decent product. I'd recommend other organizations to check it out. On a scale from one to ten, I'd rate the solution at a nine.

Overall, this is a pretty good product and I like that it is standalone. When you look at other offerings from vendors such as Microsoft and Google, they are built-in. This might initially appear cheaper but they lack a little bit in terms of granularity. I would rate this solution an eight out of ten.

Plan early and give yourself enough time to plan. Make sure you know what the customer needs as soon as possible. Make sure they understand what they need as well. Test everything. That's probably the best advice I could give, even though it's common sense. We don't really use application deployment. We don't deploy the actual application itself using SOTI. The application is preinstalled on the devices. We do deploy certain configuration files. We also don't use the real-time location services. I wouldn't say MobiControl has reduced device downtime, it's just made it easier to configure the devices. We have about 40 factories where we're using it. That is probably going to double over the next two years. I'm the main administrator for the solution, and we have a local admin at each site or group of sites. They have fewer admin responsibilities, but they have admin over their particular sites, their particular folders and devices. I have control over everything. My counterpart in logistics has been using SOTI for a long time, so I lean on him a little bit for his expertise. So it's really two guys who support the system.

My advice would be not to do on-premise if you don't need to. Take the hosted solution, which is cheaper. Also, pay for the maintenance and the installation to get it done right, and have SOTI help you set it up. From a performance standpoint, the difference between SOTI and someone else is really based around what Apple allows them to do. If we were using Android, we would have a fantastic and a much different experience. But unfortunately, we don't use Android. It's all on Apple. But overall, the product itself is dependable. They try to add new features all the time. We can take advantage of some of those, being Apple customers. In general, we've been happy with the SOTI. We don't use the Lockdown or Kiosk Mode feature. We turn off the real-time location services. We're not allowed to use those because we are a union shop, and you cannot track a union technician. In terms of the admin console, my staff doesn't complain about it, so I would assume that it works well. For our 6,000 managed devices I have about seven people who have administrative access to the environment. Most of them are frontline support, Tier 1 helpdesk, and then there's an environment administrator and an architect. It took about the same number of people to deploy it. It's on all of our field-service user devices, so that's a significant number. I'm not adding staff in that area, so it will be pretty static for the time being. Overall, I would rate the solution at eight out of ten. It's a very effective solution.

Make sure you can gather your equipment and thoroughly test the configuration before you start rolling out. We use the remote control technology and screen sharing features for both Android and IOS. At my location, we are using it more for Windows, while some of the other sites are using it for Android. There have not been any complaints or any concerns, they've been working well. I don't know that it's reduced device downtime, as of yet. We're relatively new using it. We also lock down units and that has also been working fine. We do not have the location services on at this point in time, with our configuration. We will be increasing usage of SOTI when we bring on the new DC site that we're planning to put up in the middle of next year. I can't say it's been a cost-savings. It's been more of an update solution, for us.

You can have the solution in-house or you can have the solution on the cloud, managed by SOTI. Evaluate your needs. There are advantages to having SOTI managing it for you. That's something to look at. You definitely require some training and understanding of the management platform. That's part of the deployment, especially if you use certain features, like lockdown screens which require some configuration and setup. SOTI can provide support to evaluate this. They help you with certain deployment aspects and training on the solution. We may look at the real-time location services from time to time, but part of our own software on the cellphone gives us tracking through GPS. So this feature from Soti is not something that is necessary. It's not critical to our use case of SOTI. Another thing that is important is knowing very well the types of devices that you have and making sure that they are supported by SOTI. If you use older devices or devices that have been on the market a while, that should be okay. If you're planning to have a lot of new devices, and if you're changing devices very frequently, make sure they're supported by SOTI. Also, if you use an unknown device brand, that could be problematic. We are in the security industry. While you probably you use an iPhone or a Samsung or some well-known brand, in certain industries, like ours, there are specialized phones. You may have phones that are made especially waterproof or that you can drop. They've been "ruggedized," made to work in difficult environments. Those phones may be from brands you've never heard of. If all your phones are from unknown brands, you have to make sure they are supported by SOTI. Generally they are, but you have to do your due diligence between your inventory and what SOTI supports. For administration of the solution, we have a small team of five people. Because we are hosting the solution ourselves - we have and manage the servers - it's our responsibility. We have two sys admins who maintain and administer the solution. We are growing every month. We are adding hundreds of licenses every month. I would rate SOTI at seven out of ten. It's a good product, very stable. There's some stuff that they could improve and I think they are improving it.

My advice would depend on which version you're buying. If you're buying the standalone and you're running into the same problems that I have, then stay away. But if the cloud version is working, fine. We were told that the standalone is exactly the same as the cloud version but I am not seeing that. The Kiosk mode has only allowed me to do one app and I have too many apps for that. I really haven't used the share mode very much. Their technicians used it and it was neat to see. I don't use the real-time location services that much because if the person's iPad is not unlocked, it doesn't register. That's a limitation for every MDM because Apple doesn't allow them to have that control. The solution hasn't helped me with downtime. I have three devices that I have no apps on them and I can't give them back to my executives without the apps on them. The downtime on those three has been some days. I have about 100 devices that I want to put on it. Their users' roles are field techs that are out in the field talking to our retailers and then there are our executives. We don't have any plans on increasing it because there's no need for more devices in our company. I'm the only one who is deploying it. Right now I'm pretty frustrated with them, so I'm rating it a four out of ten. They can make it up to me by giving me a single point of contact until I am up and running smoothly. I have two cases right now and I have two different technicians on it. That doesn't make sense.

Make sure to see if all the features meet your criteria. That is really the only thing that varies between MDMs, the features. We don't use the Lockdown Kiosk Mode feature of the solution. I actually created our own version of the lockdown kiosk feature because we needed more control than what SOTI can provide. We don't use the real-time location services since we are corporate and everything is local. We don't need to see where devices are geolocated. As for the admin console, it could be better but it's not bad; we're running a slightly older version of SOTI. The device users are store-associates. The staff for deployment and maintenance of the solution are just two individuals, myself and another engineer. We handle the whole system. I would rate SOTI at eight out ten. Honestly, there's no product out there that I would ever give a ten, because every product has nuances and issues. My rating of SOTI is more along the lines of the need for them to keep enhancing it and making it a better product, making it easier to use. Most organizations are looking for a more-or-less automated solution that can run and maintain itself, rather than needing a lot of man-hours.

Since being introduced to SOTI, I've become that guy in our company who helps recommend these solutions. I've been to transportation conferences where I'm being asked, “What are you guys doing? How are you managing this?” and I tell them about SOTI. I say, "Look, you need to look into this company, you need to look into this MDM." I recommend it to just about everybody who talks to us about it, especially when they start describing the issues they've seen. It's easily manageable. You don't need a computer science degree to run it. You have support through SOTI and a Help document that's very thorough. There's a lot more competition than there was at the beginning, so we do hear from competitors trying to steal us away or move us around. We're very comfortable with SOTI right now. I don't see any reasons to leave. There haven't been any game-changers here where we've said, "Oh my gosh! I can't believe SOTI's doing this now." It's been great. There are just two of us who are admins for SOTI. We probably have 30 to 40 users who are in and out of SOTI per day. The two of us provide the maintenance and the admin level functions. In the field, for our local divisions, we have what we call our local SOTI expert. We like to have at least one at a location, it depends on the size. If we have hundreds of devices deployed at a division, it's good to have two or three folks there who can help us. Our maintenance staff, our actual maintenance technicians, aren't too involved with SOTI. They know how to enroll a device, how to reset a device, that sort of thing. I feel like we're probably using about 10 or 20 percent of its full features. There is a lot of functionality that we haven't touched on and a lot of functionality that we don't need. There are definitely more existing features that I could use, but it's a matter of the time and resources.

If you're looking for some software where you can manage a large deployment of hardware, and then you would be able to have remote access, I don't really think that there's anything else out there that's like SOTI. As far as advice goes, work with support. I'm pretty sure you can get done anything you need done, with this software. In terms of users, it's just me right now. I use it for version control and sometimes I send out messages to the users, to keep track of devices, as well; and for remoting in. That's pretty much it. It's just me. I also take care of any maintenance issues. We don't have plans to increase its usage at this point. We have everything deployed that we need with it. If we ever have more divisions or we get a new device, of course I would use it then, but there are no plans for a major extension right now. I would rate it at about nine out of ten. It's pretty solid. The interface is decent. If it was a little bit more intuitive, I'd probably give it a ten. Other than that, it works well for what I need it for.

I would say go for it, if you need to manage and track devices, it's the way to go. In our company, I and two engineers utilize SOTI. I am our project coordinator and there is our lead software engineer. The two of us handle maintenance and deployment. The third user is our VP of engineering. I use it on a daily basis. We bought it directly from SOTI. If I were to rate the solution from one to ten, I would give it a nine. It's not a ten because of the things that I mentioned above. But SOTI has been efficient and responsive enough to allow me to do my day-to-day functions without needing much assistance. The ten would be if they added the chat feature, if they had the SIM card and the cellular working together. Then I would definitely give SOTI a ten. In our company, we have a net promoter score, with the promoters, the detractors, and the passives. I definitely am a promoter for SOTI. I would not be a passive. But if SOTI is able to fix some of those features that would be fantastic.

When you get customer service tied in with a reasonably-priced service and product, there really is no other reason to go anywhere else. At this point in time, I would give it a ten out of ten. The reason I say that is because it's not just the software, not only the stability of the software, but it's the customer service. You get somebody on the line and you're not waiting 40 minutes. Call Oracle once and see how fast you get somebody. I'll give it a ten in my world because, when I call and reach out to support, or if I call to reach out to my technical rep, or if I call and reach out to my account manager, I get a response. I may leave a message, but he'll call within a couple of hours. I always get an answer very quickly. They have automated voice menuing but it's not eight layers deep, and each layer's not ten layers of options. It's quite refreshing.

I would recommend SOTI for the features that it has and the uses that we have. It supports many platforms. We are working right now with Windows and we are synching with Android and Macs. In terms of users of the solution, there are 15 IT guys from the Service Desk who use it and about 30 users, who are still IT Operations guys at the facilities. We have several offices here in America, so IT guys use the platform to support end-users in those offices. We have three administrators for the application. The three administrators were involved in the deployment at the start of the project. I rate it at nine out of ten. To be a ten they would need to improve the pricing.

My advice is that SOTI is not a good choice for a BYOD solution. Furthermore, the solution needs to add a software container.

I give it a ten out of ten because it does what we need it to do. The support is there. And even though certain items are now end-of-life, the support is still there. They're fully aware of letting us know ahead of time if there will be no more engineering behind a particular product. And even if there is no more development on that product, they still support the product for us.