In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies. For example, small contact centers with thirty to fifty agents don't use Genesys Voice Platform because of the setup and the license requirements. It's expensive, and only large-scale companies use the product more. Genesys bought PureConnect, so small-scale clients who find Genesys Voice Platform expensive can use PureConnect. SMBs can still use Genesys Voice Platform, but generally, the product is for large-scale clients because SMBs prefer very cheap solutions in the market rather than expensive solutions such as Genesys Voice Platform.
In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies. For example, small contact centers with thirty to fifty agents don't use Genesys Voice Platform because of the setup and the license requirements. It's expensive, and only large-scale companies use the product more. Genesys bought PureConnect, so small-scale clients who find Genesys Voice Platform expensive can use PureConnect. SMBs can still use Genesys Voice Platform, but generally, the product is for large-scale clients because SMBs prefer very cheap solutions in the market rather than expensive solutions such as Genesys Voice Platform.