This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business comes back to me and says, "We need a certain feature" and Genesys has it available on a future release, then I'll update it. If not, then it's not something I concern myself with.
NICE CXone and Genesys Voice Platform compete in the cloud contact center industry. NICE CXone is more favorable for versatile integrations and customer support, while Genesys Voice Platform is noted for its advanced features and robustness, justifying its price difference for some.Features: NICE CXone has strong workforce optimization, analytics, and integrates widely with third-party applications. Genesys Voice Platform stands out with sophisticated routing, voice AI capabilities, and...
This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business comes back to me and says, "We need a certain feature" and Genesys has it available on a future release, then I'll update it. If not, then it's not something I concern myself with.