This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business comes back to me and says, "We need a certain feature" and Genesys has it available on a future release, then I'll update it. If not, then it's not something I concern myself with.
NICE CXone and Genesys Voice Platform are competing in customer engagement solutions. NICE CXone has better pricing and deployment, while Genesys Voice Platform has a richer feature set.Features: NICE CXone offers omni-channel engagement, flexible integrations, and advanced analytics. Genesys Voice Platform provides AI-driven capabilities, customization, and deeper feature sets, appealing to businesses needing high customizability.Ease of Deployment and Customer Service: NICE CXone is...
This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business comes back to me and says, "We need a certain feature" and Genesys has it available on a future release, then I'll update it. If not, then it's not something I concern myself with.