Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an orchestration platform. We're using version 8.5. The solution is deployed on-premises. There are about 20 people using this solution on my team. We also have call center agents. When a customer calls in, the agent answers the customer. Globally, there are tens of thousands of people that use Genesys.
NICE CXone and Genesys Voice Platform compete in the cloud contact center industry. NICE CXone is more favorable for versatile integrations and customer support, while Genesys Voice Platform is noted for its advanced features and robustness, justifying its price difference for some.Features: NICE CXone has strong workforce optimization, analytics, and integrates widely with third-party applications. Genesys Voice Platform stands out with sophisticated routing, voice AI capabilities, and...
Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an orchestration platform. We're using version 8.5. The solution is deployed on-premises. There are about 20 people using this solution on my team. We also have call center agents. When a customer calls in, the agent answers the customer. Globally, there are tens of thousands of people that use Genesys.