Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an orchestration platform. We're using version 8.5. The solution is deployed on-premises. There are about 20 people using this solution on my team. We also have call center agents. When a customer calls in, the agent answers the customer. Globally, there are tens of thousands of people that use Genesys.
Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an orchestration platform. We're using version 8.5. The solution is deployed on-premises. There are about 20 people using this solution on my team. We also have call center agents. When a customer calls in, the agent answers the customer. Globally, there are tens of thousands of people that use Genesys.