Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an orchestration platform. We're using version 8.5. The solution is deployed on-premises. There are about 20 people using this solution on my team. We also have call center agents. When a customer calls in, the agent answers the customer. Globally, there are tens of thousands of people that use Genesys.
NICE CXone and Genesys Voice Platform are competing in customer engagement solutions. NICE CXone has better pricing and deployment, while Genesys Voice Platform has a richer feature set.Features: NICE CXone offers omni-channel engagement, flexible integrations, and advanced analytics. Genesys Voice Platform provides AI-driven capabilities, customization, and deeper feature sets, appealing to businesses needing high customizability.Ease of Deployment and Customer Service: NICE CXone is...
Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an orchestration platform. We're using version 8.5. The solution is deployed on-premises. There are about 20 people using this solution on my team. We also have call center agents. When a customer calls in, the agent answers the customer. Globally, there are tens of thousands of people that use Genesys.