Development manager at Business Management Company
Real User
Top 20
2024-08-12T12:35:28Z
Aug 12, 2024
My company's customers sometimes use BMC Helix Monitor to monitor applications and check for failures in one server or a specific service in an application. The monitoring tool sends signals or alerts to the operation team, and after some time, they escalate and are sent to management, the IT director, the CIO, or the CEO.
Solution Design Monitoring & Performance Solutions at a comms service provider with 10,001+ employees
Real User
Top 5
2024-01-15T09:07:11Z
Jan 15, 2024
The solution provides more options for artificial intelligence. It gives us more information on what needs to be monitored and what is happening in the background. We do need people to monitor the servers. With its machine learning capabilities, the tool gives us advanced options to ensure 100% availability.
ITSM Solution Architect at CyberMAK Information Systems W.L.L.
Real User
Top 20
2023-08-28T11:24:06Z
Aug 28, 2023
BMC Helix Monitor is useful for monitoring your assets. The solution just scans your entire network, giving you the system under the network as it can scan your servers, desktops, laptops, and anything connected to the network. BMC Helix Monitor is an agentless product, so you don't need to deploy agents on every PC in your IT environment. You can just deploy your monitoring servers and install BMC Helix Monitor, which will scan the entire asset to get detailed information about any particular asset.
The users of PeerSpot evaluated event monitoring software to determine the most important aspects of a product. The consensus was that the tool must operate strong data collection with an intuitive filtering system so as to provide enough, but not too much, information that can be drilled-down. Users were also concerned with the software's ability to customize displays per user requirements. Other key features included accuracy, dynamic but simple user interface, and alerts.
My company's customers sometimes use BMC Helix Monitor to monitor applications and check for failures in one server or a specific service in an application. The monitoring tool sends signals or alerts to the operation team, and after some time, they escalate and are sent to management, the IT director, the CIO, or the CEO.
The solution provides more options for artificial intelligence. It gives us more information on what needs to be monitored and what is happening in the background. We do need people to monitor the servers. With its machine learning capabilities, the tool gives us advanced options to ensure 100% availability.
BMC Helix Monitor is useful for monitoring your assets. The solution just scans your entire network, giving you the system under the network as it can scan your servers, desktops, laptops, and anything connected to the network. BMC Helix Monitor is an agentless product, so you don't need to deploy agents on every PC in your IT environment. You can just deploy your monitoring servers and install BMC Helix Monitor, which will scan the entire asset to get detailed information about any particular asset.
We use the product to collect events and correlate and integrate them with other monitoring tools to identify the root causes of problems.