What is your primary use case for UiPath Process Mining?

We used process mining for identifying and automating an invoicing process in the banking domain. Process mining helped in understanding data complexity and security, determining if human validation was required before dispatching credits or debits in SAP, and creating a comprehensive blueprint of the process.

Our primary use case is identifying complex reports, such as monthly reports that take more than seven to eight hours to execute, and working with clients for automation. It is particularly used for discovery in other processes in SAP, including utility and entertainment clients.

UiPath is deployed when there are large numbers of processes.

We leverage UiPath Process Mining to uncover and map the workflows for our diverse clientele. Most of our processes mining is invoicing related.

We use UiPath Process Mining to determine if there is an opportunity to automate processes using UiPath.

We use it to enhance our business processes by automating certain steps. We aimed to save resources, particularly human resources, by significantly reducing manual input.

Our organization has applied UiPath Process Mining to automate and streamline key business processes such as Purchase to Pay and Sales to Order.

I worked on a use case for a pharmaceutical client. Their goal was to understand their current processes and identify automation opportunities to improve their day-to-day operations. I focused on a couple of quality-related processes within their quality stream. This was the primary use case for UiPath Process Mining in this project. Our client lacked clarity in understanding their processes. They were unsure of the exact workflow and the stakeholders involved. While they had a general idea, they were unfamiliar with specific key performance indicators such as throughput time and the various hand-offs that occurred throughout the process. Therefore, they sought to gain visibility into their day-to-day operations. Our initial deployment was cloud-based, taking advantage of the POC's flexibility. Given that the data provided was solely in CSV flat files, cloud implementation was feasible. However, the actual live connection was established on-premise due to client skepticism regarding cloud data storage. For live data, most clients still prefer on-premises. However, cloud deployment remains an option for POCs where flat files are provided.

We did some POCs and we did some implementations.

I use the solution as a POC in the automotive and financial industries. I use it as an RPA for process mining. We did two POCs. The first was about repairing vehicles. The second was in a bank environment. That was related to having different branches being able to check customers.

As a developer, I manage a process mining team and have a development team reporting to me. We use UiPath Process Mining for over-the-counter, code-to-invoice, and purchase-to-pay processes. In over-the-counter processing, there is a process called accounts payable. Within accounts payable, there is a process called three-way matching. Three-way matching involves matching three things: the purchase order number, quantity, and price; the goods receipt quantity and price; and the invoice quantity and price. These three things must be matched based on a set of rules. We were able to identify areas where all three-way matching could be automated using process mining. This significantly reduced our lead time by around four to five hours.

I was in the working group of my firm, and we were onboarding UiPath Process Mining as a product. The use cases for the solution were sometimes driven by the management and sometimes by us. Three to four systems were involved in a team's daily tasks. The performance of these systems had been decreasing down the line. They were not performing as expected, causing delays in client deliverables. We analyzed two of the applications in which we found major issues. We did some groundwork research and shortlisted two in-house applications developed by our firm's team. It was a hard journey to get the logs for those applications. We did some groundwork again to understand how the application is supposed to work and how it was designed. We considered the efficiency points of UiPath Process Mining, which we can grab quickly. We generated the logs, linked the process graph, and understood three loopholes related to the log-in part and the user's behavior on the first attempt. There were some issues with the accuracy as well. For the login, there is a chain in which the prerequisites should be completed, and then the next task will be processed. However, the person processing the next task is logged in already. When two people log in, as soon as the mail is ready, they'll process it. You should log in when required because of the load-balancing team. More than 20,000 people use one application. You should keep in mind that not everyone is supposed to log in and click somewhere to stay logged and avoid the time delay. Login will take time, according to human behavior, but that is not supposed to be the ideal behavior. The teams were educated to log in whenever required and sign off. This was one of the behavior changes, which may seem small. However, when more than 1,000 people do it, it would cause a considerable impact. There were other issues related to the login. Sometimes, we have seen in the process graph that without going to the credential screen, the system would go to the main home page and log out. There was some bug, which was taken as a crucial security breach, and a build change was suggested to the application team. More than 100 instances in the last six months have been observed. After the user enters the username, it should ask for a password, but there is no linkage between them.

Our primary use case is for the accounts payable procure-to-pay process. We are trying to see the KPIs for the procure-to-pay process. The solution helps us know how long it takes for invoices to get cleared, why a huge backlog of invoices is not being cleared, and what the bottleneck is. We use the solution for areas where automation can help, such as what is the issue with the process, where it is stuck, and where the process needs improvement.

The solution is primarily used in a few pilot projects. I don't have too much production experience just yet.

We are a UiPath partner and we work for manufacturing companies. There are a lot of processes out there with deviations. The Process Mining tool will let us know the exact deviation. Once we find the potential for a bot, we will do process automation using UiPath. Wherever we find processes that are having problems, we run this tool to see where the bottlenecks are and where, exactly, Process Mining can help us.

While we haven't extensively used the solution, our experience with the solution has been good, and we believe it has the potential to meet the needs of our other clients as well. Currently, we are utilizing UiPath Process Mining with several small solutions without facing any issues or hiccups. One example of this is how we have automated the process of logging in to a website and checking the transaction status of our clients. Our firm specializes in chartered accountancy, which files tax returns and monitors the status of these filings for our clients. With the help of this solution, we ensure that our client's database is automatically synchronized with the login credentials for the respective websites. This allows for the automatic updating of the status of their income tax returns in Excel.

There are a wide variety of uses for UiPath such as: sales portal automation, accounting processing, desktop automation, emails, and for integration with Excel.

I'm using UiPath Process Mining for research and development. I belong to an IT company with many market leaders as clients who belong to the manufacturing industry. I wanted to look into processes you can automate for each service area. I wanted to explore and see which area may be a pain, and I use UiPath Process Mining for that purpose.

We work with many SAP-based clients, ninety percent of the time. Any P2P process, or purchase payment process which takes or consumes a lot of time, you can put through UiPath Process Mining to understand where the bottlenecks are. Any of the applications will serve as a good use case to understand where the bottlenecks of the application are.

I'm using this product to improve the automation in our HR department. We are partners with UiPath and I'm the senior solution partner.

We mainly work with email notifications and attachments. We use it for reporting purposes. We handle validation or manipulation in that report and then notify or send it back to the customers.

I mainly use UiPath Process Mining for our internal financial processes, which need insights into the process workflows. UiPath Process Mining allows us to align our workflow to have a better result rate in terms of the APA processes.

UiPath is a platform that I use for automation in the enterprise. I mine the process. In terms of Process Mining, I basically do the following: your SME can perform a process in a variety of ways. For example, let's say you call me and ask me a structured question. Consider the possibility that five of your coworkers are performing a similar task. They may have their own way of asking questions or carrying out a specific procedure. Then, depending on the type of associate you have, the number of questions you ask. The Process Mining solution will essentially figure out what the process variations are. These variations have been identified. Also, if there are gaps where people may not be following a standard process correctly, those gaps will be remembered as well.

We have deployed UiPath Process Mining mostly in banking systems. There are a lot of banks that we work with that do reconciliation, invoicing processes, and loan applications. We use UiPath Process Minings to automate in these areas. We use UiPath Process Mining in many areas of our organization, such as our back office, HR, and payroll teams. In India, the banks forbid the use of cloud solutions.

We use this solution to get deeper insights into the process and to see if there are any opportunities on how we can improve the processes. In most of the cases, Process Mining would actually throw out analysis or insights which are already known to the users, but in some cases it would be more granular and backed with data. Those database-backed insights are very valuable for the business partners or the operations teams. It allows them to make decisions about how they can improve their process, like whether there's any process changes or technology changes required. Do they need to change the workflow systems or the technology assets which they currently use? Is there a better way they can perform the work or is there any scope of automation? Are there any compliance issues which wouldn't have been visible to a human eye just by viewing the process or the reporting? For process mining, we understand some of the hypotheses they have, like what is that they want to understand? Are they looking to gain insights around how their teams are performing? I think you gain value about how the process is overall behaving. Is there any kind of rework or are they looking at automating or redesigning their own process? This is a hybrid solution.

I'm an automation consultant, and I work with UiPath Process Mining and also UiPath Studio. We are a consulting company, and I and a colleague are creating all the results, and we have to present them to the customer. My colleague is handling all the business conversations, and I'm the technical person creating all the dashboards and making whatever the customer is asking for available.

We use this solution for finance reporting, reconciliations and we just started doing process mining on one of the contact centers using the UiPath assistance.

We use it for getting reports and uploading them to other environments.

I am a project manager and have been working on projects for UiPath with some of their clients. I was using the most recent version with our internal developers. The project was managed using Azure DevOps. The teams I worked with would average between four and seven team members. It requires a couple of developers, a BA, a project manager and a scrum master. UiPath is used for a variety of purposes such as, invoicing, automating, scanning documents, data collection, and data driven type of applications. There are more than one use case depending on what the client was trying to accomplish through automation. They were automating repetitive steps. We had commercial uses, government uses, financial services and investing uses.

At my company, we use UiPath for almost everything, and not just process mining, which is what we call the discovery part of what we do. Our main use of UiPath Process Mining is as a tool within the field of RPA (Robotic Process Automation) that helps us with automating processes for our customers, where we will often also use UiPath Studio. A major example of the work we do with UiPath includes automating management information systems for reporting purposes. So if we have to make a few reports, we will go with UiPath to create them. We have also used it for reconciliation, or what we used to call reconciliation until more recently. That is reconciliation between two banks, for instance. We also use UiPath for claims processing, LC (Letter of Credit) issuance, and more. To date, our services company has automated over 200 processes for our customers using UiPath, all of which has been done by a team that spans over 65 professionals.

We are automating some manual work with it. We are working with its latest version.

We use it to identify and map out processes in our system then identify areas that would be good candidates for automation. You can use it to analyze your entire enterprise, including ERP, CRM, etc. It's not limited to a single workstation.

Here are two use cases: one involves a customer with an insurance domain. They had multiple underwriting claims, loss prevention, members, or teams, and they were doing manual filing of the documents or correspondence. We automated the document filing system using UiPath. We had users send the documents to a particular email box with a particular subject line. Then, we had the UiPath robot automatically read those email subject lines and automatically file into SharePoint online. The second use case involves creating new policies in an underwriting system or renewing the older policies in the system automatically. The robot will read the Excel file in a particular structure and will create new policies or renew the existing policies in the underwriting system automatically, building on certain key business rules. The successes or exceptions will be reported to the business.

There are multiple use cases. For example, we have automated shipping process for the operations department, including shipping repairs, production line assembly, and line automation using attended robots. Using unattended bots, we have done Engineering, finance, accounts receivable, invoicing, invoice validations, and reconciliations. For sales, we have automated order management and order inquiries. We also have proactive monitoring bots for IT. So daily IT jobs are monitored, and the robot automatically takes action by triggering tickets in ServiceNow.

Our work is mainly with our customers' companies. We are partners with UiPath and I'm our company's director.

I'm a customer of UiPath Process Mining.

We are using this solution to gather our data for business improvements and to automate tasks.

We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood. We can use it to reduce user time.

I work with UI Process Mining at my client's company.

We're using this solution to build our own process mining - we already had UiPath licensing for that, so we took UiPath to see how efficient it was. We are customers of UiPath Process Mining and I'm the senior manager.

We implement this solution for our customers. Let's say we have a client that needs to work on two systems or has to enter certain transactions within two systems. Thanks to this solution, now they can enter this information using one system — they can automatically copy these transactions into that access system. Some of our clients have thousands of transactions per month that they automate through UiPath.

We are working with this tool to automate our financial processes. As a solution provider, we are looking to start marketing RPA solutions such as UiPath to our customers, but at this point, we have only used it to automate one of our own financial processes. We will be using our automation as an example.

We're using ProcessGold on the UiPath to review one of the financial processes from accounts payable for all Latin American transactions in our shared services center.

We use the solution in my digital architect information company for KPI improvement.

Process Mining helps us to understand how our processes have been built. From that, we can analyze and make the necessary improvements, so that we can be more productive. UiPath Process Mining is not the only tool the client is using, but Process Mining is something that we would use as an add-on to what we have. For example, if we are using UiPath Studio with five production boards and running it on different systems, then running five different processes, Process Mining can help us to understand how these processes are working, and help us to analyze if there is any room for improvement, or needs any changes to be more accurate and more efficient.

Our primary use case of this solution is helping companies understand their business forecast so that we can identify opportunities for automation. Before getting to the automation, we always make an analysis of where the process friction is and we try to address any issues. We are customers of UiPath and I'm the CCO.

We primarily use the solution for document understanding and to automate the transfer of information between systems. Emails have been coming into a group of data entry clerks, and those data entry clerks, in the past, have been taking that information and pasting it into another system. We've basically automated that process. Now, the system reads the email, extracts the information, and then posts it to another system for us. We are also taking a PDF with multiple documents, splitting it up into separate documents, and then posting that to another system.

Our primary use case of this solution for our client was for PDF automation which we used to extract data from the PDF, details such as invoice number and invoice structure. We extract all the data and it gets posted to the website. They post all the details inside a tool they use. Before implementation of UiPath this was a manual process which required 50 people all doing the same work 24/7. Once we implemented RPA, it reduced the time factor by around 80%. I'm a consultant and we are partners of UiPath.

We are IT, service providers. We help our customers use this solution. When you have a huge inventory of business processes, and you need to understand where to begin your automation journey. That is where process mining becomes a very handy, tool. With the help of the CPG logs, we can data mine the database logs, which processes consume more time, which is more critical, and which is more business.

We primarily use UiPath for the automation of our financial systems. The use cases include invoicing, billing, and other financial processes.

I haven't used it practically for any live project. I used it to see how exactly it works and how will it help if my organization decides to use it for live projects. They had provided free training last year. It was the trial version. They provided a link, and we had to go through the link to do process mining. We were working with cloud deployment. We had two to three users.

We are using Process Mining to identify processes to be automated. We are also using the product as part of our hyper-automation strategy. Right now we have been able to identify a lot of automation opportunities within the company based on the data that we are collecting from different system processes.

We don't actually use it in our company, we deploy ProcessGold in our clients' premises and provide the services for this solution. We have deployed it for many processes, mainly for human resources, IT, marketing and also for sales. A new aspect is for procurement.

We use this product for robotic automation. With it, we are automating certain standard business processes so they do not have to be handled manually. We can build robots to run automated processes to complete these standard tasks that we would normally have to do manually, otherwise, on a periodic basis. So instead of doing these repetitive tasks manually, the robot is doing it instead of us and it takes care of them automatically.

The primary use for this solution is for automating business processes. These include data entry tasks that were being done by the bots. There was manual work for applications like Salesforce that was being done using integration activities provided by UiPath. One of our use cases involved doing sentiment analysis on tweets for a couple of brands.

So far our primary use has been for process flow. How do you automate? In most of the cases, it was multi-source data collection systems from multiple sources and getting all the information to one point. There is an email or a message. Then how do you get the data from different sources and put them into one language? So far most of the use cases were just that.

I've been using ProcessGold for business process management and optimization to give me a better understanding of operations around my business.

We have an order-entry application. We use ProcessGold to record all the steps that we have to perform to create an order. It helps us to create a static record from which we can use a UiPath bot.

I use this solution for product mining and docking.