This solution could be improved by offering better integration with other platforms. They have released the connectors for all other RPA tools such as Blue Prism UiPath, but this integration is quite challenging to use. It's not very straightforward or easy to understand for a non-technical person. The integration should be configured in such a way that anyone can understand it and use it.
I have not used it in the last six months, but at that time, there were some stability-related issues. These were known issues. They might have already fixed them, and it might have been improved by now. We had raised tickets, and they were working on various tickets. The known bugs included crashing of the application when there were more than 500 pages in the configuration window. It did not work in such cases. There were also issues related to the classification by training. There is a feature in ABBYY where you can classify the type of a document, but it was not very effective when you trained it on a lot of variations. It worked fine for up to 10 or 15 variations but for anything beyond that, it was a mess. It wouldn’t work. They can have more advanced workflows. They can have some custom status in their workflow. It was there, but they can introduce more cases such as triggering an email or interacting with other systems with APIs. They can be included as stages in their workflow rather than doing it all by scripting. They can also work more on connectors. The ABBYY connectors are there for SAP and SharePoint, but they can include more connectors. ABBYY's usage has increased. I have seen many companies using ABBYY in recent times, and it will help a great deal if there are more connectors to connect with the end systems.
I would have liked to see them make it easier for business users to implement themselves. This is what they have done with Vantage, which is essentially a low code/no code, slightly enhanced version of FlexiCapture that is already available.
Managing Director at a computer software company with 11-50 employees
Real User
2022-05-12T20:57:30Z
May 12, 2022
ABBYY FlexiCapture could improve the performance. We are looking for better performance because it can be a lengthy capture process and the accuracy needs to be enhanced when it comes to Arabic. In the next upgrade, ABBYY FlexiCapture could add invoices for the Arabic or for the Middle East because it's based on European or American standards mainly.
Initially, it was good, but now, in terms of ease of implementation and accuracy, there are better competitors in the market. What we are seeing in some of the other tools isn't there in ABBYY. They have to improve it to include such features. Otherwise, it will be difficult for them to compete in the market. There is more ease of implementation in new products. The time taken to extract the information is less in new products. We should be able to have a very light implementation. I have seen other products where you don't have to install anything, and everything works on the cloud as a service. Similarly, there are difficulties with some of the documents, but there are some for which it works out. ABBYY should be definitely looking into that.
The UI is okay, however, I remember the scanning and the way that you actually get documents into the system. The FlexiCapture, what they call a process developer, could use some work. The solution needs more web or cloud-based development. Cloud-based FlexiCapture development would be great. The on-premise web version doesn't seem to be intuitive or easy to use or install. It's not user-friendly. Technical support is slow to respond. The pricing is a bit high and we are looking into other options.
IT Solution Manager DMS & Low-Code at a manufacturing company with 10,001+ employees
Real User
2021-08-27T15:04:31Z
Aug 27, 2021
The main thing they need to work on is simplification of the solution, particularly use of the search tool. Configuring is quite complex and it's not very user friendly, particularly the user interface if you're trying to figure it out by yourself and create some configurations for processing documents. I know they are working on it. We used the new ideas on page projects they recently released and that has been great for enabling non-IT proficient users to start configuring and using it.
RPA Developer/Consultant at a tech services company with 1,001-5,000 employees
Real User
2021-08-07T06:48:55Z
Aug 7, 2021
Their tutorials are not enough. They can improve the tutorials and maybe add more examples in their tutorials. Currently, if you want to learn ABBYY technology, it is very difficult. There are just a few resources, such as YouTube channels and blogs. There are not many resources for learning ABBYY. It would be great if they can make a community edition to use ABBYY. Currently, if you want to try ABBYY, you have to contact a salesperson and take a trial license, which is complicated. They should just give a community edition or a free edition with a few features. Its licensing is very expensive and should be improved.
The generic models have a lot of areas to improve. In our experience, we are not able to get good results in the generic models. From a developer's point of view, there could be more improvement if the source code is available on a broader scope. It is a low code platform but it requires implementing more complex code to be able to accomplish certain tasks. We are not able to tune the model on a programming level because we do not have the source code to do it. From a business point of view, ABBYY FlexiCapture is one of the best platforms for machine learning. The solution does not have anything related to RPA or robotics, but we can integrate it easily with a Pega or Blue Prism for these features. ABBYY FlexiCapture has a lot of functionality but it does not have options to implement more machine learning business rules. It does not have the option to write the logic to implement other options according to the business. Most people do not like to choose ABBYY because of the lack of those functions, such as reading email or saving them to excel, they use other tools for these activities. If ABBYY had these functionalities more people would use it and it would be more useful.
I would like to see consistency improved. If the same document is uploaded twice, I might get a different outcome the second time. Machine learning needs to be improved. We have some issues with scanned documents that may have a quality less than 300 dpi and the quality isn't high enough for ABBYY to accurately read it, and it therefore requires manual intervention. There is scope for improvement which could include AI modelling and training. If AI is there then it will identify it in a better way. There is a field training option that already has an ML algorithm for it, but it's not much use. Hand-written documents have less than 50% accuracy.
The recognition intelligence could improve by having more details in the documents. There are limitations with the forms, templates, and manuscripts. In an upcoming release, it would be a benefit to have Arabic documentation.
C Data and Documents For Automation at PRTi Digital
Reseller
Top 20
2021-01-16T17:13:34Z
Jan 16, 2021
They should improve the RESTful API side of this solution. Currently, fully RESTful API is not available in the on-prem version, which is really a problem, and we have to work around this limitation. The cloud version already has a fully RESTful API, but the on-prem version doesn't have a fully RESTful API, which is a big mistake. It is easy to solve, but they aren't solving it quicker. They are taking a long time. Nowadays, most people don't go to the interface. They like to use RESTful API.
Senior Manager at a financial services firm with 5,001-10,000 employees
Real User
2020-11-16T21:33:57Z
Nov 16, 2020
I think that the tool is really complex. It works well, but in terms of rolling it out to a large audience that is not very tech savvy, this tool might be a little too much for them to handle. I think there needs to be some sort of simplification for that kind of user. ABBYY has the FlexiLayout Studio tool which is used for creating layouts for semi-structured and unstructured documents. It's pretty complex and we'd like to see some simplification there.
Senior Product & Project Manager at a tech services company with 51-200 employees
Real User
2020-08-02T08:16:46Z
Aug 2, 2020
If you are not used for training layout feature, a lot of effort is required in order to upgrade to the latest version. FlexiCapture get the better training layout feature in deep learning and NLP.
Technical Project Manager at a tech services company with 1,001-5,000 employees
Real User
2020-04-16T08:44:00Z
Apr 16, 2020
Our basic concern is that ABBYY does not allow you to use the product unless you are a trained professional. This has been a roadblock for some of our clients because they have been okay with the pricing, but because they are not an expert on ABBEY, they are not able to use it. In the future, I would like to see integration with Google Sheets. That way, if somebody has data in another format then ABBEY can pull it out and work with it directly.
The automatic processing of invoices is not set up. We had to invent our own way of handling this. For example, if the invoice is not recognized successfully then it goes to a verification station for a person to verify whether everything is ok. But, there are no predefined solutions for this. They should have some basic types of different projects already in place, which would allow you to just take a template and customize it for your needs. We had to do all of this from scratch. It was a difficult job because ABBYY consultants are very expensive. You do not have any other consultants that really know the details, and then you have to figure that out all by yourself. It is tough. It's not just about having the product but having some examples on how to use it. Thre is not much help available on Google or from ABBYY on how to use this solution, and it would be helpful if there were more examples available. This solution should have better integration with RPA solutions such as Blue Prism.
ABBYY Vantage is an industry-leading low-code Intelligent Document Processing (IDP) platform that uses state-of-the-art AI and machine learning to automate document-centric business processes.
Businesses use Vantage to efficiently and reliably automate the manual, error-prone tasks of capturing and extracting data from documents, so they can immediately deliver accurate, process-ready content into their business systems—RPA, BPM, ERP, etc., and improve decision-making and insights....
I would like to see a machine learning model to make the solution more intelligent.
This solution could be improved by offering better integration with other platforms. They have released the connectors for all other RPA tools such as Blue Prism UiPath, but this integration is quite challenging to use. It's not very straightforward or easy to understand for a non-technical person. The integration should be configured in such a way that anyone can understand it and use it.
I have not used it in the last six months, but at that time, there were some stability-related issues. These were known issues. They might have already fixed them, and it might have been improved by now. We had raised tickets, and they were working on various tickets. The known bugs included crashing of the application when there were more than 500 pages in the configuration window. It did not work in such cases. There were also issues related to the classification by training. There is a feature in ABBYY where you can classify the type of a document, but it was not very effective when you trained it on a lot of variations. It worked fine for up to 10 or 15 variations but for anything beyond that, it was a mess. It wouldn’t work. They can have more advanced workflows. They can have some custom status in their workflow. It was there, but they can introduce more cases such as triggering an email or interacting with other systems with APIs. They can be included as stages in their workflow rather than doing it all by scripting. They can also work more on connectors. The ABBYY connectors are there for SAP and SharePoint, but they can include more connectors. ABBYY's usage has increased. I have seen many companies using ABBYY in recent times, and it will help a great deal if there are more connectors to connect with the end systems.
I would have liked to see them make it easier for business users to implement themselves. This is what they have done with Vantage, which is essentially a low code/no code, slightly enhanced version of FlexiCapture that is already available.
ABBYY FlexiCapture could improve the performance. We are looking for better performance because it can be a lengthy capture process and the accuracy needs to be enhanced when it comes to Arabic. In the next upgrade, ABBYY FlexiCapture could add invoices for the Arabic or for the Middle East because it's based on European or American standards mainly.
Initially, it was good, but now, in terms of ease of implementation and accuracy, there are better competitors in the market. What we are seeing in some of the other tools isn't there in ABBYY. They have to improve it to include such features. Otherwise, it will be difficult for them to compete in the market. There is more ease of implementation in new products. The time taken to extract the information is less in new products. We should be able to have a very light implementation. I have seen other products where you don't have to install anything, and everything works on the cloud as a service. Similarly, there are difficulties with some of the documents, but there are some for which it works out. ABBYY should be definitely looking into that.
The accuracy changes depending on the scenario so you need to test it before committing to this solution.
The UI is okay, however, I remember the scanning and the way that you actually get documents into the system. The FlexiCapture, what they call a process developer, could use some work. The solution needs more web or cloud-based development. Cloud-based FlexiCapture development would be great. The on-premise web version doesn't seem to be intuitive or easy to use or install. It's not user-friendly. Technical support is slow to respond. The pricing is a bit high and we are looking into other options.
The main thing they need to work on is simplification of the solution, particularly use of the search tool. Configuring is quite complex and it's not very user friendly, particularly the user interface if you're trying to figure it out by yourself and create some configurations for processing documents. I know they are working on it. We used the new ideas on page projects they recently released and that has been great for enabling non-IT proficient users to start configuring and using it.
Their tutorials are not enough. They can improve the tutorials and maybe add more examples in their tutorials. Currently, if you want to learn ABBYY technology, it is very difficult. There are just a few resources, such as YouTube channels and blogs. There are not many resources for learning ABBYY. It would be great if they can make a community edition to use ABBYY. Currently, if you want to try ABBYY, you have to contact a salesperson and take a trial license, which is complicated. They should just give a community edition or a free edition with a few features. Its licensing is very expensive and should be improved.
The generic models have a lot of areas to improve. In our experience, we are not able to get good results in the generic models. From a developer's point of view, there could be more improvement if the source code is available on a broader scope. It is a low code platform but it requires implementing more complex code to be able to accomplish certain tasks. We are not able to tune the model on a programming level because we do not have the source code to do it. From a business point of view, ABBYY FlexiCapture is one of the best platforms for machine learning. The solution does not have anything related to RPA or robotics, but we can integrate it easily with a Pega or Blue Prism for these features. ABBYY FlexiCapture has a lot of functionality but it does not have options to implement more machine learning business rules. It does not have the option to write the logic to implement other options according to the business. Most people do not like to choose ABBYY because of the lack of those functions, such as reading email or saving them to excel, they use other tools for these activities. If ABBYY had these functionalities more people would use it and it would be more useful.
I would like to see consistency improved. If the same document is uploaded twice, I might get a different outcome the second time. Machine learning needs to be improved. We have some issues with scanned documents that may have a quality less than 300 dpi and the quality isn't high enough for ABBYY to accurately read it, and it therefore requires manual intervention. There is scope for improvement which could include AI modelling and training. If AI is there then it will identify it in a better way. There is a field training option that already has an ML algorithm for it, but it's not much use. Hand-written documents have less than 50% accuracy.
The recognition intelligence could improve by having more details in the documents. There are limitations with the forms, templates, and manuscripts. In an upcoming release, it would be a benefit to have Arabic documentation.
They should improve the RESTful API side of this solution. Currently, fully RESTful API is not available in the on-prem version, which is really a problem, and we have to work around this limitation. The cloud version already has a fully RESTful API, but the on-prem version doesn't have a fully RESTful API, which is a big mistake. It is easy to solve, but they aren't solving it quicker. They are taking a long time. Nowadays, most people don't go to the interface. They like to use RESTful API.
I think that the tool is really complex. It works well, but in terms of rolling it out to a large audience that is not very tech savvy, this tool might be a little too much for them to handle. I think there needs to be some sort of simplification for that kind of user. ABBYY has the FlexiLayout Studio tool which is used for creating layouts for semi-structured and unstructured documents. It's pretty complex and we'd like to see some simplification there.
If you are not used for training layout feature, a lot of effort is required in order to upgrade to the latest version. FlexiCapture get the better training layout feature in deep learning and NLP.
Our basic concern is that ABBYY does not allow you to use the product unless you are a trained professional. This has been a roadblock for some of our clients because they have been okay with the pricing, but because they are not an expert on ABBEY, they are not able to use it. In the future, I would like to see integration with Google Sheets. That way, if somebody has data in another format then ABBEY can pull it out and work with it directly.
The automatic processing of invoices is not set up. We had to invent our own way of handling this. For example, if the invoice is not recognized successfully then it goes to a verification station for a person to verify whether everything is ok. But, there are no predefined solutions for this. They should have some basic types of different projects already in place, which would allow you to just take a template and customize it for your needs. We had to do all of this from scratch. It was a difficult job because ABBYY consultants are very expensive. You do not have any other consultants that really know the details, and then you have to figure that out all by yourself. It is tough. It's not just about having the product but having some examples on how to use it. Thre is not much help available on Google or from ABBYY on how to use this solution, and it would be helpful if there were more examples available. This solution should have better integration with RPA solutions such as Blue Prism.