We have a huge user base and a large number of courses in our catalog, so there is always room for improving catalog screen loading times. Due to the complexity of our business, we would welcome more options for access rights management. It could offer more configuration options for e-commerce and be more flexible in product portfolio presentations.
Trainer & Coach for Entrepreneurs, Leaders and their Teams at Learning Ecosystem
Real User
2022-09-07T12:41:00Z
Sep 7, 2022
There needs to be greater granularity of user packages. We don't always have 100 users per month. However, we pay for 100. We need a better solution for controlling inactive users. For example, any active user who connects to the platform generates costs for us, even if he is no longer an active participant. This means that we cannot be in control of the monthly costs unless we deactivate the user. Except if we do it this way, he loses contact with us. The platform proposes a report-building system; however, this system is cumbersome and not intuitive.
Senior Marketing Generalist at a manufacturing company with 201-500 employees
Real User
2022-08-07T10:57:00Z
Aug 7, 2022
Improvement is needed to the reporting options and system because sometimes it's not very accurate. We feel that there are not enough aspects to report on. We need some more advanced reporting. There should also be some more customization for admin roles and what specific things an admin should have permissions on, instead of having just one kind of admin role.
When MATRIX LMS partners with an outside product/service (which you can find via the App Center), there are usually a few issues where the two systems don’t communicate correctly. Perhaps a bit more testing before it gets released.
I do wish that there could be some formatting option so that I don't have to do some manual work in terms of translating the data into, for example, a PowerPoint presentation. However, each company would have its own way of reporting. That's why Cypher Learning settled with Excel, the CSV file. Although I do know that there is an HTML version for the report. When I looked at it, it was not something that would meet the requirements of the senior leaders. I simply settled for doing manual work. Again, it just takes me about an hour, so that's not really a problem. Something that was put on the back burner due to the cost was the ability to also access external learning portals, memberships, and subscriptions through Cypher Learning Matrix. For example, if you have LinkedIn Learning or Udemy, you can already do that. When I told management about that, they said that's a nice feature, however, we would need to first provide subscriptions to all of the employees so that we would have that connection between Campus, the LMS, and the external learning provider. We haven't really used that, however, if we did, that would have been really great as we don't need to rely on internally produced materials since there is a lot of wealth of resources already out there. For now, we're developing our own materials, due to cost implications. It wasn't made clear to us how to properly set it up. That's why we ended up with one organization for the entire company. Later on, a year into using Campus, we realized that "organization" can actually represent the different departments inside the company. Right now, I’m coordinating with the tech team on how to smoothly transition to that as there are also reporting and administrative access features. It would be great if the position of the department head would be able to directly monitor the completion of his teams and his own people. We can only do that if the organization is divided into different departments. Adding packages would be an improvement. They should offer something like bronze, silver, and different packages, and could already include automatic subscriptions to these external learning platforms as well so that it's just a one-time payment to just one company instead of getting a subscription externally and linking it to Cypher Learning. There's one thing that I've been trying to see if it is doable. We're looking at individual development plans for each employee, something that would be easy to align with what we want to do. Right now, we have a separate way of doing individual development plans for each employee. What we would really love for Campus to be able to do is help us in that area. If we feel that this person is lacking in an area, there should be an employee development feature on the portal which could be set up as a way for managers to actively manage that on behalf of the employee.
Associate Director of Teaching & Learning at Edtech Insight
Real User
2022-05-12T08:04:00Z
May 12, 2022
I'm an instructional designer, so from a designer standpoint, it is important to have a user-friendly resource folder that allows us to organize our artifacts for easy access to pull into multiple pages and modules. The second feature that I need is an easier capacity to edit pages with images and customizable headings.
Executive Director STEM Initiatives at 21stCentEd.
Real User
2022-03-05T00:19:00Z
Mar 5, 2022
I have one team member who is in charge of monitoring and checking students' progress. She is very tech savvy and has really dove into the reporting feature in MATRIX. If I had one complaint, it would be the reporting. It is so robust and detailed that it is hard to obtain some of the specific things that we want. That has been her response to me, and I have found the same thing. If I just want to know how many students have completed a course in a specific organization, then it is a little bit too daunting and difficult to obtain exactly what we use as our key indicators.
There can still be further work to be done on the translation accuracy of international languages. It is really a challenge to have a system for perfect translation, especially as there are unique dialects imbedded in different languages. In the future, the platform can have an integrated application that can "precisely" translate languages.
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The mobile app has quite a lot of bugs and it has many fewer integration options.
We have a huge user base and a large number of courses in our catalog, so there is always room for improving catalog screen loading times. Due to the complexity of our business, we would welcome more options for access rights management. It could offer more configuration options for e-commerce and be more flexible in product portfolio presentations.
There needs to be greater granularity of user packages. We don't always have 100 users per month. However, we pay for 100. We need a better solution for controlling inactive users. For example, any active user who connects to the platform generates costs for us, even if he is no longer an active participant. This means that we cannot be in control of the monthly costs unless we deactivate the user. Except if we do it this way, he loses contact with us. The platform proposes a report-building system; however, this system is cumbersome and not intuitive.
Improvement is needed to the reporting options and system because sometimes it's not very accurate. We feel that there are not enough aspects to report on. We need some more advanced reporting. There should also be some more customization for admin roles and what specific things an admin should have permissions on, instead of having just one kind of admin role.
When MATRIX LMS partners with an outside product/service (which you can find via the App Center), there are usually a few issues where the two systems don’t communicate correctly. Perhaps a bit more testing before it gets released.
I do wish that there could be some formatting option so that I don't have to do some manual work in terms of translating the data into, for example, a PowerPoint presentation. However, each company would have its own way of reporting. That's why Cypher Learning settled with Excel, the CSV file. Although I do know that there is an HTML version for the report. When I looked at it, it was not something that would meet the requirements of the senior leaders. I simply settled for doing manual work. Again, it just takes me about an hour, so that's not really a problem. Something that was put on the back burner due to the cost was the ability to also access external learning portals, memberships, and subscriptions through Cypher Learning Matrix. For example, if you have LinkedIn Learning or Udemy, you can already do that. When I told management about that, they said that's a nice feature, however, we would need to first provide subscriptions to all of the employees so that we would have that connection between Campus, the LMS, and the external learning provider. We haven't really used that, however, if we did, that would have been really great as we don't need to rely on internally produced materials since there is a lot of wealth of resources already out there. For now, we're developing our own materials, due to cost implications. It wasn't made clear to us how to properly set it up. That's why we ended up with one organization for the entire company. Later on, a year into using Campus, we realized that "organization" can actually represent the different departments inside the company. Right now, I’m coordinating with the tech team on how to smoothly transition to that as there are also reporting and administrative access features. It would be great if the position of the department head would be able to directly monitor the completion of his teams and his own people. We can only do that if the organization is divided into different departments. Adding packages would be an improvement. They should offer something like bronze, silver, and different packages, and could already include automatic subscriptions to these external learning platforms as well so that it's just a one-time payment to just one company instead of getting a subscription externally and linking it to Cypher Learning. There's one thing that I've been trying to see if it is doable. We're looking at individual development plans for each employee, something that would be easy to align with what we want to do. Right now, we have a separate way of doing individual development plans for each employee. What we would really love for Campus to be able to do is help us in that area. If we feel that this person is lacking in an area, there should be an employee development feature on the portal which could be set up as a way for managers to actively manage that on behalf of the employee.
I'm an instructional designer, so from a designer standpoint, it is important to have a user-friendly resource folder that allows us to organize our artifacts for easy access to pull into multiple pages and modules. The second feature that I need is an easier capacity to edit pages with images and customizable headings.
I have one team member who is in charge of monitoring and checking students' progress. She is very tech savvy and has really dove into the reporting feature in MATRIX. If I had one complaint, it would be the reporting. It is so robust and detailed that it is hard to obtain some of the specific things that we want. That has been her response to me, and I have found the same thing. If I just want to know how many students have completed a course in a specific organization, then it is a little bit too daunting and difficult to obtain exactly what we use as our key indicators.
There can still be further work to be done on the translation accuracy of international languages. It is really a challenge to have a system for perfect translation, especially as there are unique dialects imbedded in different languages. In the future, the platform can have an integrated application that can "precisely" translate languages.