Managed Services Manager at a tech services company with 1,001-5,000 employees
Real User
2020-04-02T07:00:11Z
Apr 2, 2020
The tool dashboards are not good and don't meet our customers' needs. Because of this we generally use open source tools like Grafana and we also use Nagios for monitoring as a free tool. We're able to gather gather information from SiteScope or the other network tools like NMI to create a dashboard in Grafana. When we use the OMI tool as an umbrella, and SiteScope attempts to allow that, the problem is that a technician can only do one alert from OMI. The integration doesn't work properly. We need to see it in both tools and we're unable to do that. Finally, SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL. For additional features, I return to the dashboards. Normally Micro Focus has an integration tool, OPR, for the dashboards. It's not useful and it also needs a high source, at least 24 CPU, and at least 96 gigabyte of RAM. I doubt Micro Focus will develop SiteScope dashboards and other tool dashboards because they'll say they have another tool for it, but it's not a useful tool.
We are evaluating AppDynamics as a potential solution. We want to understand how that compares to and may be better than SiteScope. So I don't know exactly at this time what can be improved, but that is why we are evaluating AppDynamics. We are taking the opportunity to compare the features in both of these products to see if SiteScope measures up to other products in the category. At this point in the comparison, I think what I would say AppDynamics does provide one capability that I think SiteScope does not. This is the ability to track a business transaction from the client through all the layers spanning the architecture. So there is more continuity in tracking from the user to the webserver to the database. This might be something that they could consider adding to SiteScope. So what I would like to see included most in the next release of SiteScope is the ability to do better transaction tracking. The other thing I would like to see is SiteScope should provide capabilities to display some graphs of information summaries. For example, say if I want to look at the resource utilization of a system or part of a system over a period of time, it would be nice to be able to get a quick preview of that provided in a graph to get a quick idea without a lot of other evaluation.
Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees
Real User
2019-09-22T06:41:00Z
Sep 22, 2019
Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test. We have some cases where we need to monitor the vCenters and the whole ESXi, available under this, and VMs. It may impact the server if you don't have the required experience.
It was a great tool for a long time. My go-to tool for everything. However, something happened at HPE years ago and investment in the development of the tool seems to have tanked. They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files, and the licensing is way more expensive than other tools that do the same thing (like LogicMonitor). Monitors have bugs that sit unfixed for multiple versions (file age and SOAP/XML Web Service monitors). The GUI is cumbersome, and it requires a Java client!
OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.
OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable...
The tool dashboards are not good and don't meet our customers' needs. Because of this we generally use open source tools like Grafana and we also use Nagios for monitoring as a free tool. We're able to gather gather information from SiteScope or the other network tools like NMI to create a dashboard in Grafana. When we use the OMI tool as an umbrella, and SiteScope attempts to allow that, the problem is that a technician can only do one alert from OMI. The integration doesn't work properly. We need to see it in both tools and we're unable to do that. Finally, SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL. For additional features, I return to the dashboards. Normally Micro Focus has an integration tool, OPR, for the dashboards. It's not useful and it also needs a high source, at least 24 CPU, and at least 96 gigabyte of RAM. I doubt Micro Focus will develop SiteScope dashboards and other tool dashboards because they'll say they have another tool for it, but it's not a useful tool.
We are evaluating AppDynamics as a potential solution. We want to understand how that compares to and may be better than SiteScope. So I don't know exactly at this time what can be improved, but that is why we are evaluating AppDynamics. We are taking the opportunity to compare the features in both of these products to see if SiteScope measures up to other products in the category. At this point in the comparison, I think what I would say AppDynamics does provide one capability that I think SiteScope does not. This is the ability to track a business transaction from the client through all the layers spanning the architecture. So there is more continuity in tracking from the user to the webserver to the database. This might be something that they could consider adding to SiteScope. So what I would like to see included most in the next release of SiteScope is the ability to do better transaction tracking. The other thing I would like to see is SiteScope should provide capabilities to display some graphs of information summaries. For example, say if I want to look at the resource utilization of a system or part of a system over a period of time, it would be nice to be able to get a quick preview of that provided in a graph to get a quick idea without a lot of other evaluation.
Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test. We have some cases where we need to monitor the vCenters and the whole ESXi, available under this, and VMs. It may impact the server if you don't have the required experience.
It was a great tool for a long time. My go-to tool for everything. However, something happened at HPE years ago and investment in the development of the tool seems to have tanked. They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files, and the licensing is way more expensive than other tools that do the same thing (like LogicMonitor). Monitors have bugs that sit unfixed for multiple versions (file age and SOAP/XML Web Service monitors). The GUI is cumbersome, and it requires a Java client!