OpenText SiteScope Reviews

Name: OpenText SiteScope
Brand: OpenText
Rating: 3.8 (24 reviews)

3.8 out of 5

24 reviews
91% willing to recommend

2,141 followers

What is OpenText SiteScope?

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

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OpenText SiteScope is the #41 ranked solution in APM tools. PeerSpot users give OpenText SiteScope an average rating of 7.6 out of 10. Based on the analysis of the 24 most recent OpenText SiteScope reviews, the overall sentiment is positive, with a sentiment score of 7.6. OpenText SiteScope is most commonly compared to Dynatrace: OpenText SiteScope vs Dynatrace. OpenText SiteScope is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 32% of all views.

Helped 816,192 peers since 2012

Featured reviews

Christopher M Cook

Senior Service Analyst at Exelon

In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution.

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Nuno-Carvalho

Senior Consultant at Timestamp ITM

Technical support for SiteScope needs a lot of improvement. The support team can be slow to respond and often lacks the necessary expertise, leading to delays and repetitive questions. They also request too many logs and information, making the support process challenging. Unfortunately, this issue isn't unique to SiteScope but extends to other products as well. I would rate the support as a three out of ten.

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John Boake

Senior monitoring engineer at Fiserv

We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location. We've had it for quite a while, and I've never done an upgrade on it, but from what I understand, the upgrades are not as straightforward as you would think. I know that we've run into some issues related to porting the database through different versions. So, it's a slow slog. The process has been longer than expected. I don't like its licensing because you have to license it by individual licenses.

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OpenText SiteScope mindshare

As of November 2024, the mindshare of OpenText SiteScope in the Application Performance Monitoring (APM) and Observability category stands at 0.6%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

OpenText SiteScope's valuable features include agentless monitoring, making it non-intrusive and easy to manage. It effectively monitors infrastructure, systems, applications, VMs, URLs, APIs, and databases. Email alerting and automatic ticket creation for incidents are advantageous. The interface is user-friendly, with ease of configuration using protocols like SSH, FTP, WMI, etc. It provides good visualizations and out-of-the-box templates, reducing custom coding needs and easing monitor creation.

"The most valuable feature of SiteScope is its infrastructure monitoring."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"The product's readymade templates are perfect. It supports us a lot when we don't have much experience with the product. The templates offers us direction to proceed."

Room for Improvement

OpenText SiteScope needs improved documentation, better dashboards, enhanced transaction tracking, and more effective integrations. Users find the setup complex and the licensing cumbersome. The tool's agentless monitoring requires numerous firewall adjustments. Some users experienced false alerts, time zone issues, and scripting limitations. It could benefit from features like cloud and DevOps monitoring, and support for new technologies like Kubernetes. Scalability and better reporting are also necessary for handling larger environments.

"It should improve its integrations with various tools, especially service management tools."
"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."
"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."

ROI

OpenText SiteScope significantly improved monitoring capabilities, leading to reduced downtime and better system performance. Its customizable dashboards and alerts provided quick insights into system health, facilitating timely interventions. Businesses experienced cost savings from decreased manual monitoring efforts and fewer system issues. Enhanced visibility and control over IT infrastructure translated to more efficient operations and greater return on investment. Increased uptime and performance reliability also contributed to positive financial outcomes for organizations.

Pricing

SiteScope's pricing is considered average compared to similar products in the market. Some users feel that the pricing should be lower, especially since there are open-source alternatives available with better user interfaces. The cost of licensing and support for SiteScope can be bundled with other expenses, making it difficult to calculate the individual cost.

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support.With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

Popular Use Cases

OpenText SiteScope is used for monitoring production systems, system resources, and applications. It is utilized by hospitals for managing servers and virtual servers, by consultants for monitoring infrastructure and performance during high loads, and for agentless monitoring of network and systems infrastructure. It helps in monitoring internal URLs, certificates, database connectivity, network devices, server resources, and log files using predefined templates for various environments.

Service and Support

Customer service and support for OpenText SiteScope receive mixed feedback. Some find technical support prompt and accommodating, especially on advanced issues, while others experience slow responses and insufficient expertise. Simple issues are generally resolved well, but complex problems often require escalation. Newer versions seem more stable, leading to fewer support needs. Many appreciate the support but believe improvement is necessary, particularly in first-level assistance and detailed documentation.

Deployment

OpenText SiteScope's initial setup is generally simple and straightforward. Some users report it being slightly challenging, requiring administrative access to the server. Installation times vary from 30 minutes to two weeks, depending on complexity and server connectivity. Many users find the installation quick but note that configuration can take additional time. Updates are reported as more complex due to the necessity of uninstalling and reinstalling between certain versions.

Scalability

OpenText SiteScope is recognized for its scalability. Various companies report ease of expansion, supporting 15 to 100+ users, including engineers and on-call staff. Though one mentions minimal scaling from 180 to 200 servers in two years, others appreciate horizontal scalability. Users in medium to large enterprises find it effective for significant monitoring tasks, grouping monitors in scalable collections.

Stability

OpenText SiteScope is generally stable with some complexity in certain environments. Some users have experienced integration and memory leak issues, but these are often resolved with fixes or updates. Stability is highly rated by many, with some giving it an eight or nine out of ten. Users report good performance, reliability, and minimal bugs, though a few consider its stability to be average.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText SiteScope Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

32%

Manufacturing Company

17%

Computer Software Company

11%

Government

Real Estate/Law Firm

Healthcare Company

Insurance Company

Educational Organization

Retailer

Energy/Utilities Company

Media Company

Recruiting/Hr Firm

Legal Firm

Logistics Company

Comms Service Provider

Wholesaler/Distributor

Transportation Company

University

Construction Company

Outsourcing Company

Pharma/Biotech Company

Hospitality Company

Compare OpenText SiteScope with alternative products

Learn more about OpenText SiteScope

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.

Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.
- Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.
- Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.

Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.

Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.

Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.

Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.

Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText SiteScope was previously known as Micro Focus SiteScope, HPE SiteScope, SiteScope.