New Relic vs OpenText SiteScope comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #3 with an average rating of 7.8, while OpenText is ranked #24 with an average rating of 8.0. New Relic holds a 8.1% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

New Relic

Read 158 New Relic reviews

18,442 Views
14,557 Comparison Views

94% willing to recommend

OpenText SiteScope

Read 25 OpenText SiteScope reviews

1,671 Views
808 Comparison Views

92% willing to recommend

New Relic

OpenText SiteScope

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and New Relic are two prominent monitoring solutions frequently compared by tech buyers. Analysis indicates that users appreciate OpenText SiteScope's robust infrastructure monitoring, but many favor New Relic's comprehensive feature set and user-friendly approach, leading to overall higher satisfaction.

What features are offered by OpenText SiteScope in comparison to New Relic?

OpenText SiteScope offers real-time monitoring, extensive alerting capabilities, and robust infrastructure monitoring. New Relic is known for deep application performance monitoring, diverse integration options, and features that align well with modern cloud environments.

What areas of improvement can be found in OpenText SiteScope in comparison to New Relic?

OpenText SiteScope needs enhancements in scalability, improved documentation, and structural improvements. New Relic users seek better support response times, more cost-effective pricing tiers, and service enhancements.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to New Relic?

OpenText SiteScope's deployment is seen as straightforward but requires significant configuration. Customer service receives mixed reviews, with some users finding support less responsive. New Relic is praised for its simpler deployment process and broadly positive customer service, though some report delays in support responses.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to New Relic?

OpenText SiteScope is viewed as cost-effective for infrastructure monitoring, but some users feel the initial setup is complex. New Relic, despite higher costs, is often considered worth the investment for its advanced capabilities. Users generally perceive New Relic to deliver better ROI, offsetting its higher pricing with enhanced functionality.

To learn more, read our detailed New Relic vs. OpenText SiteScope Report (Updated: January 2025).

Buyer's Guide

New Relic vs. OpenText SiteScope

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Network Monitoring Software (7th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

OpenText SiteScope

Ranking in Application Performance Monitoring (APM) and Observability

24th

Average Rating

7.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 8.1%, down from 10.1% compared to the previous year. The mindshare of OpenText SiteScope is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence

The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient. By using templates for systems or databases, I can monitor various needs easily, which saves time and increases productivity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is quite stable."

"It has in-depth analysis using developer code for someone whose not traditionally a developer."

"The integration and configuration of New Relic is straightforward and easy."

"You don't have to go through a list of 500 servers."

"The most valuable feature of New Relic is its ease of use."

"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

More New Relic pros

"The most valuable feature of SiteScope is its infrastructure monitoring."

"The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily."

"It's easy to template standard monitoring configurations, and automate monitoring configuration."

"Infrastructure monitoring is the most valuable feature."

"Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient."

"It's a very flexible product so you can run a script out of it, even straight out of the box."

"It's integrated with different monitoring tools, such as AppDynamics."

"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."

More OpenText SiteScope pros

Cons

"It would be nice if there were pre-made dashboards."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"The deployment process could be improved."

"It is a serious tool and requires a lot of time invested in order to understand how it works."

"The scalability can be improved."

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

More New Relic cons

"It could be more reliable using a database repository instead of a log repository."

"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."

"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."

"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."

"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."

"They need to offer better technical support, which, right now, is not helpful or responsive."

"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."

"Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."

More OpenText SiteScope cons

Pricing and Cost Advice

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"Pricing is better with New Relic APM than Dynatrace."

"Cost is significant with a lot of extras."

"The solution is less expensive than AppNeta."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"It would be nice if we could buy it annually instead of monthly."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The pricing is fine."

More New Relic pricing and cost advice

"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."

"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."

"Licensing is a little steep."

"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."

"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."

"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."

"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."

More OpenText SiteScope pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

54%

Computer Software Company

Financial Services Firm

Manufacturing Company

Financial Services Firm

32%

Manufacturing Company

17%

Computer Software Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

See all answers

What do you like most about Micro Focus Voltage SiteScope?

The most valuable feature of SiteScope is its infrastructure monitoring.

See all answers

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?

The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.

See all answers

What needs improvement with Micro Focus Voltage SiteScope?

While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues. Overcoming control restrictions for different applications could be improved.

See all answers

Comparisons

Elastic Observability vs New Relic

Compared 12% of the time

Dynatrace vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Grafana vs New Relic

Compared 7% of the time

Sentry vs New Relic

Compared 5% of the time

More New Relic Competitors

AppDynamics vs OpenText SiteScope

Compared 13% of the time

Dynatrace vs OpenText SiteScope

Compared 12% of the time

Grafana vs OpenText SiteScope

Compared 11% of the time

Prometheus vs OpenText SiteScope

Compared 10% of the time

Splunk Enterprise Security vs OpenText SiteScope

Compared 7% of the time

More OpenText SiteScope Competitors

Product Reports

Buyer's Guide

New Relic

January 2025

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Buyer's Guide

OpenText SiteScope

January 2025

Download OpenText SiteScope product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus SiteScope, HPE SiteScope, SiteScope

Learn More

New Relic

OpenText

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.

Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.
- Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.
- Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.

Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.

Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.

Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.

Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.

Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Vodafone Ireland, Kuveyt Turk Participation Bank

Buyer's Guide

New Relic vs. OpenText SiteScope

January 2025

Free Report: New Relic vs. OpenText SiteScope

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