We performed a comparison between New Relic and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The monitoring so far has been good and we are happy with it."
"The versatility of the solution is its most valuable feature."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"They have baseline level alerting."
"New features are added often."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The simplicity of the dashboard is very good."
"The integration and configuration of New Relic is straightforward and easy."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"The product's readymade templates are perfect. It supports us a lot when we don't have much experience with the product. The templates offers us direction to proceed."
"For the system environment, SiteScope can be useful."
"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"Has a simple setup. It can be up and running within hours."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"They should bring the pricing down to be more competitive."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"The solution is quite expensive."
"The solution only supports the cloud platform and not on-premises."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"In the next release, I'd like to see a better pricing structure."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."
"The graphs and dashboard in the solution are areas that need improvement."
"It could be more reliable using a database repository instead of a log repository."
"It should improve its integrations with various tools, especially service management tools."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while OpenText SiteScope is ranked 27th in Application Performance Monitoring (APM) and Observability with 24 reviews. New Relic is rated 8.6, while OpenText SiteScope is rated 7.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas OpenText SiteScope is most compared with SCOM, Dynatrace, AppDynamics, Prometheus and BMC TrueSight Operations Management. See our New Relic vs. OpenText SiteScope report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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