Compare datto vs Dell Technologies

datto

Based on 24 reviews.

Dell Technologies

Based on 1591 reviews.

Latest Research

Buyer's Guide

Datto Cloud Continuity vs. Dell RecoverPoint for Virtual Machines

December 2024

Dell RecoverPoint for Virtual Machines vs. Datto Cloud Continuity

Updated: December 2024

Sample Customers

Datto SaaS Protection

Datapac, Dynamic Business Technologies, SAX Technology Advisors

Datto Networking WiFi

ProMission Projects, Ash Creek Enterprises

Datto Networking Switches

ProMission Projects, Ash Creek Enterprises

Datto File Protection

machineLOGIC, The Local Guy

Dell Avamar

Dodge County, St Laurence's College, FieldCore (a GE Company), Comanche County Memorial Hospital, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions

Dell NetWorker

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport

Dell Data Protection Advisor

Nielsen, Trek Bicycle, Cal-Israel Credit Cards

Dell PowerProtect Data Manager

National Bank of Greece, USC Australia, PCS Publishing, Dell Digital IT, Rushmore Electric, Melanson Health, Arrow Electronics

Dell PowerProtect DP (IDPA)

Under Armour, Christian Brothers University, Presidio

Dell W-Series Wireless Networking

Georgia State University, Newport City Homes, Service King, J. Sterling Morton High School District, Meander Medical Centre, Stadtwerke Pforzheim GmbH & Co., Sakra World Hospital, Hutt City Council

Dell RecoverPoint for Virtual Machines

Rushmore Electric Power Cooperative, PCS Publishing, Noble Foods

Popular Solutions

Datto Cloud Continuity

4 reviews

Datto Remote Monitoring and Management

2 reviews

Datto Endpoint Detection and Response (EDR)

3 reviews

Dell Unity XT

25 reviews

Dell PowerEdge Rack Servers

84 reviews

VxRail

28 reviews

Top Industries

Computer Software Company

18%

Comms Service Provider

Financial Services Firm

Retailer

Educational Organization

18%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I used to use the solution when I used to work for an MSP for whom I used to deploy the product for the clients....
Read full review of Datto Cloud Continuity »
Christian Poirier
Owner at GICPM Technology
The software is a standard RMM tool that can be installed on various devices belonging to our clients. It is capable...
Read full review of Datto Remote Monitoring and Management »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
We are a reseller and primarily use Datto ALTO for disaster recovery.
Read full review of Datto ALTO »
Anonymous User
Director at a computer software company
They use Datto EDR as part of the solutions that we supply.
Read full review of Datto Endpoint Detection and Response (EDR) »

Review 1 of 5

Derrick Brockel
Senior Manager of Operations at a comms service provider
We’re 90% virtualized. NetWorker is backing up all our VMs. Since NetWorker and VMware are Dell products, they...
Read full review of Dell NetWorker »
Steven McClendon
Data Center Server & Storage Administrator at a manufacturing company
I've used Dell SC Series at other companies as a good storage tier for servers for VMware and on HP UX servers as well.
Read full review of Dell SC Series »
Srikanth Purushothaman
DIRECTOR at Vellore Online Systems
We've used both Unity 380 and Unity 480. My experience is very good, and I never had a problem so far. It is running...
Read full review of Dell Unity XT »
Syed Shahid Hasan
Senior Manager- II | Unit Head - Technolgy Infra (Global) at a financial services firm
Most replication products focus solely on replicating block data from production to your disaster recovery (DR) site....
Read full review of Dell RecoverPoint »
Hassen Trabelsi
IT Manager at Messer France
We use Dell PowerEdge Rack Servers for application servers, storage servers, or some hypervisor servers.
Read full review of Dell PowerEdge Rack Servers »

Review 1 of 5

Customer Service

JasonGrant
Founder at The Automated Method
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation »
Samuel Torres
Support Engineer Tier II at Security First IT
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
Aurélien Boeyen
Co Founder at Carredas
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Anonymous User
Business Development Manager at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »
Jake Boyce
IT Manager at Veracity Insurance Solutions, LLC
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »
Christian Poirier
Owner at GICPM Technology
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
Daniel McCoy
Chief Innovation Officer at TSA
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Director at a computer software company
Technical support has been quite good. We haven't had any problems with technical support.
Read full review of Datto Endpoint Detection and Response (EDR) »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »

Review 1 of 19

Mirza Rahim
Team Leader : IT Infrastructure and Service Delivery at United Energy Pakistan Ltd
We have had a good experience with customer service and support. I rate them an eight out of ten.
Read full review of Dell NetWorker »
JohnDeavers
Senior Solutions Architect at ePlus Technology
I've never had a good experience with technical support.
Read full review of Dell PowerEdge M »
Rodrigo Pavao
Infrastructure Architect at Hardlink
Their technical support on offer is better than other products on the market.
Read full review of VxRail »
GeorgeKaravitis
Owner at Digital Horizon
I have not used the support from Dell Unity XT.
Read full review of Dell Unity XT »
Vivek Jaiswal
Assistant Manager at Shriram Pistons
Whenever we require support, we get it promptly and properly.
Read full review of Dell Avamar »
DanielArregui
Technological Infrastructure Project Engineer at Sinetcom SA
The customer service and support is good, but at times I have wanted more involvement from the people that are giving...
Read full review of Dell NetWorker »
Lubabalo Ntoni
Data Centre Systems Engineer at Dube TradePort
Technical support is good.
Read full review of VxRail »
Anonymous User
Network Administrator at a construction company
I've used technical support in the past and have found them to be helpful and responsive.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Systems Architect at a non-tech company
So far, the technical support has been very good. The self-service portal for requesting replacement parts is...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Infrastructure Manager at a tech services company
They are good.
Read full review of PowerEdge C »
Anonymous User
Senior Field Application Engineer at a tech vendor
The support is reasonably good, Dell is known for good support.
Read full review of Dell PowerEdge XE Servers »
Rony Chamoun
Team Lead for Data center at BMB
I have not used the support from Dell vSAN Ready Nodes.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
IT Manager at a financial services firm
Technical support is very good. It's one of the best vendors for support.
Read full review of Dell XtremIO »
Anonymous User
Director at a tech company
The support was excellent. We had this storage for a while and server monitoring from Compellent.
Read full review of Dell SC Series »
Ivanildo Miranda
Systems Engineer at A3 Infotech
We haven't used technical support for assistance. It has been running smoothly for several years now.
Read full review of Dell PowerVault »
Anonymous User
Senior Datacenter Consultant at a computer software company
It's been working fine and therefore we haven't used technical support that much. We use it when we expand the system...
Read full review of Dell ECS »
Anonymous User
Technical Manager / Administrator at a tech services company
Customer Service: It's satisfactory. This company really care for their customers. Technical Support: So far, we have...
Read full review of VNX [EOL] »
Anonymous User
Senior Buyer at a tech services company
I have not had occasion to contact technical support.
Read full review of Dell ECS »
Ashraf Ali
Senior Consultant at global brands
I have contacted them many times. The best thing about their support is that there is single support for software,...
Read full review of VxRail »
Edwin Seda
Enterprise Solutions Architect at CDW Government LLC
The technical support is outstanding.
Read full review of Dell PowerStore »
Anonymous User
Manager Private Cloud Solutions at ufone
I'm very satisfied with Dell's technical support. It's very easy to open an SR and get support from them, and...
Read full review of Dell NetWorker »
Anonymous User
Platform Administrator
Low.
Read full review of Dell Unity XT »
Cezary Majewski
Network Infrastructure Administrator at PCC Intermodal
We've reached out to technical support, and we've had a good experience. Dell offers very good support.
Read full review of Dell PowerConnect Switches [EOL] »
Az On
Graphic Designer at a tech services company
The solution’s technical support team is pretty responsive.
Read full review of Dell PowerEdge Rack Servers »
David Hammink
System Administrator at Reuter GmbH
We have not used technical support yet.
Read full review of Dell SC Series »
Anonymous User
CTO at a financial services firm
We have contacted the EMC technical support maybe three times this year and it has been great.
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Sr. Infrastructure Architect at a insurance company
Over the years, it’s been up and down. For this latest version, I would suggest that it’s average, with not a large...
Read full review of Dell NetWorker »
Shams K
Vmware Administrator at Intertech
My experience with the technical support for this product has been good.
Read full review of VxRail »
Bassam Fageer
Datacenter Administrator at Creative Solutions
Dell's technical support are quite helpful with straightforward issues, though they can be slow. However, they don't...
Read full review of Dell NetWorker »
Anonymous User
Director at a cloud solution provider
We do not use their support. We use a third party. We rarely need to get support because the equipment is so reliable.
Read full review of Dell PowerEdge Rack Servers »

Review 1 of 30

Technical Support

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