Datto Cloud Continuity Reviews

Name: Datto Cloud Continuity
Brand: datto
Rating: 4 (9 reviews)

Vendor: datto

4.0 out of 5

9 reviews
90% willing to recommend

507 followers

What is Datto Cloud Continuity?

Datto Cloud Continuity for PCs is much more than just cloud backup. MSPs can protect clients’ Windows-based computers from downtime and data loss and more importantly, rapidly recover data if disaster strikes.

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Datto Cloud Continuity is the #17 ranked solution in top Disaster Recovery Software and #19 ranked solution in top Cloud Backup solutions. PeerSpot users give Datto Cloud Continuity an average rating of 8.0 out of 10. Datto Cloud Continuity is most commonly compared to Veeam Data Platform: Datto Cloud Continuity vs Veeam Data Platform. Datto Cloud Continuity is popular among the small business segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.

Buyer's Guide

Datto Cloud Continuity

November 2024

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Featured reviews

JasonGrant

Founder at The Automated Method

Datto's only shortcoming is RMM. They have a portal-based connection service like ConnectWise, but it does backups and keeps things running. Datto purchased Backupify and Kaseya bought Datto. If they upped the ante in their RMM, I could see them dominating the MSP space. At the end of the day, MSPs are responsible for networks, software, devices, and backup. Datto covers all these functions so they could offer a turnkey MSP solution. There are so many IT companies out there because there are so many ways to become a managed service provider. Datto does it all—RMM, security, network hardware, backup—so you could white-label it, come up with some weird logo on Canva, and open a LinkedIn account, then you're a managed service provider overnight.

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Samuel Torres

Support Engineer Tier II at Security First IT

We use Datto Cloud Continuity for backup computers for end users. We download an agent from the data web page, install it on the client’s computer, and start creating the backup image. Later, it synchronizes with the cloud for the backup process. The platform provides a faster backup process. We…

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TrevorSmith

Assistant Director, Network Operations at Premier Marine Insurance

Speaking about how the product is deployed in my company's business operations, I would say that it is an appliance with a critical infrastructure. In terms of data protection capabilities, the tool's ability to boot a device and have a separate network has saved the day for many of our company's clients who use the solution. If you have a collection of old servers, and if one of the old servers dies, you could be dead in the water if you cannot locally boot a server. Even the new gears in place can have an issue if people are not spending money on robust hardware tools, and replace them. It is necessary to have the local boot options if and when you have a hardware issue. The product brings the most value in the area of virtual boot when it comes to disaster recovery since it can boot up a version of the server from before an incident, which is helpful and allows your company to have a lower RPO or recovery point objective. It makes a big difference if you can have an RPO in hours rather than in days. The image-based backup functionality has revolutionized and impacted our company recovery time objectives since we deal in hours and not in days. The interface of the product is intuitive. I like the product's functionality that provides the ability to see everything at a glance, along with the alerting feature. Maintenance is required since certain drives die at times. In general, maintenance is required to deal with dead RAMs and hard drives. The former clients with small offices and the old Linux servers that used to die in production used to boot such servers with the help of Datto Cloud Continuity. The aforementioned process allows the clients to continue running their business while buying time to get replacement hardware, making a big difference that helps them reduce potential data loss or downtime. The local boot provided by the product saved the day for many of our company's clients. I recommend the product to those who plan to use it. Though the tool is not inexpensive, it provides enterprise-level protection from ransomware. I rate the overall tool a nine out of ten.

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Datto Cloud Continuity mindshare

Product category:

As of November 2024, the mindshare of Datto Cloud Continuity in the Cloud Backup category stands at 1.1%, down from 1.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud Backup

Key learnings from peers

Valuable Features

The most valuable features of Datto Cloud Continuity are its reliability, ease of use, and strong support. Users appreciate that the system rarely fails, with only one instance of failure in the past three years.

The solution is also praised for its ability to easily restore data and recover files, with a short recovery time objective and recovery point objective.

Additionally, users find it convenient to sell and upsell products using Datto's portal and remote monitoring and maintenance.

The support provided by Datto is exceptional, with responsive assistance and an easy escalation process.

"The product's initial setup phase is easy."
"The platform provides a faster backup process."
"The solution's reliability is one of its most valuable features...It is a very stable solution."

Room for Improvement

Datto Cloud Continuity could improve its pricing scheme, as some clients are unhappy with the current three-year contract requirement. Instead, offering a one-year contract option would be more favorable.

Additionally, enhancing their RMM capabilities, similar to ConnectWise, would allow Datto to dominate the MSP space. While Datto covers various functions such as RMM, security, network hardware, and backup, there is room for improvement in terms of focusing on signatures of malicious software in the cloud and operating system update management.

A better understanding of steps to protect clients from zero-day attacks and business email compromise would be beneficial. It is important for Datto to maintain its security-minded management and product development team, even as a public company, to stay true to its original vision of being an MSP-only company.

"The fact that Datto Cloud Continuity is not cheap is one of the aspects that I don't like about the product, making it an area where improvements are required."
"The product's scalability features could be even better."
"They are now providing the device instead of selling it, while wanting their users to sign a three-year contract, and this is something which my clients don't like...I dislike the fact that signing a three-year contract is required."

ROI

The return on investment (ROI) for Datto Cloud Continuity was positive. Users expressed satisfaction with the product, highlighting its reliability and ease of use. They mentioned that it provided peace of mind and improved their business continuity. Additionally, users appreciated the cost-effectiveness and the ability to recover data quickly.

Pricing

The pricing, setup cost, and licensing for Datto Cloud Continuity are structured in tiers, with different levels of offerings and rewards for partners.

"I rate the product price an eight on a scale of one to ten, where one is low price and ten is high price."
"As the company grew from business continuity—or what used to be called business BCDR—they brought on services. Certain services, such as SaaS protection, were a value-add, but you would expect to pay for them. They are not going to be free. It is just the life that you live when you're evaluating software vendors, partners, etc. There is going to be some form of a base offering, and then there are going to be different tiers that you need to get up to a better level."

Popular Use Cases

The primary use case of Datto Cloud Continuity is to protect businesses from ransomware and ensure data security.

Service and Support

Customers have generally found Datto's customer service and support to be fast and responsive. The response time varies depending on the urgency of the issue, yet typically a response can be expected within 24 hours for normal support.

However, some customers have found that the replies can be invasive, with the support team directing them to articles to read instead of allowing direct communication.

With the acquisition of Datto by Kaseya, it has become easier to speak with engineers and receive technical assistance. Datto's support may not be the strongest compared to other companies, however, they are quick to respond to emergencies and have an emergency service for partners.

The escalation process for resolving issues is considered imperative, especially when dealing with data protection. Customers have found it easy to escalate issues and have them addressed promptly.

Deployment

The setup process for Datto Cloud Continuity is easy due to the onboarding process provided by Datto.

Scalability

Datto Cloud Continuity requires careful planning for expansion and consideration of hardware supply. To achieve scalability, it is necessary to change the device and sign a new contract, which can be inconvenient.

The three-year contract limits scalability, and it would be better to have the option of purchasing equipment and signing shorter contracts. However, Datto is still considered scalable.