Integration between Datto and PSA solutions could be a little more seamless. They are working towards that, but they're not quite there yet. Datto integrates already well with Outlook and other products. My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right. Also, there are a couple of other little quirks with the interface design. For example, you would think we could find everything on the main tab bar at the top, but you need to dig through another menu system to see all the stuff. If you're just a tech who is limited in what you can see, it's probably not such an issue. However, in smaller organizations like ours, everybody can see everything. When you're searching for one of the clients where you think they should be, you will not find anything or see any of the clients, and you'll have to go to a different area. It's okay once you get used to it, but it's not intuitive or straightforward when you first start working with it.
