Datto Cloud Continuity for PCs is much more than just cloud backup. MSPs can protect clients’ Windows-based computers from downtime and data loss and more importantly, rapidly recover data if disaster strikes.
The most valuable features of Datto Cloud Continuity are its reliability, ease of use, and strong support. Users appreciate that the system rarely fails, with only one instance of failure in the past three years.
The solution is also praised for its ability to easily restore data and recover files, with a short recovery time objective and recovery point objective.
Additionally, users find it convenient to sell and upsell products using Datto's portal and remote monitoring and maintenance.
The support provided by Datto is exceptional, with responsive assistance and an easy escalation process.
Datto Cloud Continuity could improve its pricing scheme, as some clients are unhappy with the current three-year contract requirement. Instead, offering a one-year contract option would be more favorable.
Additionally, enhancing their RMM capabilities, similar to ConnectWise, would allow Datto to dominate the MSP space. While Datto covers various functions such as RMM, security, network hardware, and backup, there is room for improvement in terms of focusing on signatures of malicious software in the cloud and operating system update management.
A better understanding of steps to protect clients from zero-day attacks and business email compromise would be beneficial. It is important for Datto to maintain its security-minded management and product development team, even as a public company, to stay true to its original vision of being an MSP-only company.
The return on investment (ROI) for Datto Cloud Continuity was positive. Users expressed satisfaction with the product, highlighting its reliability and ease of use. They mentioned that it provided peace of mind and improved their business continuity. Additionally, users appreciated the cost-effectiveness and the ability to recover data quickly.
The pricing, setup cost, and licensing for Datto Cloud Continuity are structured in tiers, with different levels of offerings and rewards for partners.
The primary use case of Datto Cloud Continuity is to protect businesses from ransomware and ensure data security.
Customers have generally found Datto's customer service and support to be fast and responsive. The response time varies depending on the urgency of the issue, yet typically a response can be expected within 24 hours for normal support.
However, some customers have found that the replies can be invasive, with the support team directing them to articles to read instead of allowing direct communication.
With the acquisition of Datto by Kaseya, it has become easier to speak with engineers and receive technical assistance. Datto's support may not be the strongest compared to other companies, however, they are quick to respond to emergencies and have an emergency service for partners.
The escalation process for resolving issues is considered imperative, especially when dealing with data protection. Customers have found it easy to escalate issues and have them addressed promptly.
The setup process for Datto Cloud Continuity is easy due to the onboarding process provided by Datto.
Datto Cloud Continuity requires careful planning for expansion and consideration of hardware supply. To achieve scalability, it is necessary to change the device and sign a new contract, which can be inconvenient.
The three-year contract limits scalability, and it would be better to have the option of purchasing equipment and signing shorter contracts. However, Datto is still considered scalable.
Datto Cloud Continuity is highly reliable.
Datto Cloud Continuity was previously known as Datto Cloud Continuity for PCs.