Datto Remote Monitoring and Management Reviews

Datto Remote Monitoring and Management pricing varies based on the number of endpoints, typically costing between $5 to $10 per computer monthly or around $2,250 per endpoint. Installation is straightforward, especially for domain networks, but initial setup can be time-consuming. Licensing includes per-user and per-tech fees, with limited additional costs. Some users incorporate it as part of Kaseya 360, enjoying bundled features like EDR. Global pricing competitiveness is impacted by regional taxes and currency rates.

• "Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
• "It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad.I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
• "It goes by how many endpoints you have. It is about $3,000 a month for us.If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

Datto Remote Monitoring and Management is primarily used for managing dental clients' devices by providing remote monitoring, automated updates, and patching services. It helps in deploying agents for cloud-based management, IT project management, task management, and CRM. Teams utilize it to maintain over 1500 devices, monitor servers, handle alerts, and perform hardware inventory. Additionally, it offers remote connection capabilities, aiding technicians in troubleshooting and preventing potential outages.

Datto Remote Monitoring and Management's support is generally effective, with quick responses via chat. Phone calls might involve short waits. Users report efficient resolution of issues, except in certain cases when resolving bugs takes more time. Datto support handles updates and outages promptly. When tasks fall within their scope, support is helpful, but addressing more complex issues can be delayed, with responses taking up to a week. Overall, experiences are positive, with some variation in response times.

Initial setup of Datto Remote Monitoring and Management is generally straightforward, requiring admin rights for domain deployment. For non-domain clients, a batch file adds an admin user. Some users found it complex, needing customization and a steep learning curve. Deployment can take weeks to months, with training and support available if needed. Tools like Active Directory assist in software distribution. Maintenance is manageable, and alerts are set to reduce constant monitoring needs.

Datto Remote Monitoring and Management is praised for its versatility across diverse environments, handling both small and large-scale operations efficiently. It easily scales up or down and has been used by organizations with different sizes and needs. Users appreciate its capability to handle hundreds to thousands of devices seamlessly, though some mention challenges with initial setup and integration. It's a robust choice for teams looking to expand their technological capabilities.

Datto Remote Monitoring and Management exhibits average reliability typical of cloud-based platforms, encountering downtime and generating false alerts. Zero significant reliability issues are reported, though it's not as fast as on-premise solutions. Users face challenges like frequent page navigation to access complete information, inherent to cloud systems. While performance is generally fine, stability issues arise, with instances of crashes requiring inconvenient reinstallations. Bugs are present, testing user patience. Some users are still testing it, unsure of long-term performance.