Compare datto vs Ubiquiti Networks

datto

Based on 24 reviews.

Ubiquiti Networks

Based on 179 reviews.

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

Datto Networking WiFi

ProMission Projects, Ash Creek Enterprises

Datto Networking Switches

ProMission Projects, Ash Creek Enterprises

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

Datto Cloud Continuity

4 reviews

Datto Remote Monitoring and Management

2 reviews

Datto Endpoint Detection and Response (EDR)

3 reviews

Ubiquiti Wireless

16 reviews

Ubiquiti UniFi Switches

26 reviews

Ubiquiti WLAN

22 reviews

Top Industries

Computer Software Company

18%

Comms Service Provider

Financial Services Firm

Retailer

Educational Organization

13%

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I used to use the solution when I used to work for an MSP for whom I used to deploy the product for the clients....
Read full review of Datto Cloud Continuity »
Christian Poirier
Owner at GICPM Technology
The software is a standard RMM tool that can be installed on various devices belonging to our clients. It is capable...
Read full review of Datto Remote Monitoring and Management »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
We are a reseller and primarily use Datto ALTO for disaster recovery.
Read full review of Datto ALTO »
Anonymous User
Director at a computer software company
They use Datto EDR as part of the solutions that we supply.
Read full review of Datto Endpoint Detection and Response (EDR) »

Review 1 of 5

Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
I'm using Ubiquiti WLAN for many installations. We recently deployed 640 wireless links for just one contract. On...
Read full review of Ubiquiti WLAN »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
We sell most of the switches for projects that require PoE switches. 95% of the switches we sell are PoE.
Read full review of Ubiquiti UniFi Switches »
Nadeem Nasir
Management Information Systems Specialist at Handi Quilter, Inc.
It is used in an office environment. We had an incorrect deployment. Office Ubiquiti access points were deployed in...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation »
JasonGrant
Founder at The Automated Method
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
Aurélien Boeyen
Co Founder at Carredas
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
Samuel Torres
Support Engineer Tier II at Security First IT
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Anonymous User
Business Development Manager at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
Christian Poirier
Owner at GICPM Technology
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
Daniel McCoy
Chief Innovation Officer at TSA
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Jake Boyce
IT Manager at Veracity Insurance Solutions, LLC
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Director at a computer software company
Technical support has been quite good. We haven't had any problems with technical support.
Read full review of Datto Endpoint Detection and Response (EDR) »

Review 1 of 19

Director_45785
Director at Innate technology
We have not needed technical support.
Read full review of Ubiquiti UniFi Switches »
Director_45785
Director at Innate technology
We use the local support rather than the Ubiquiti technical support. We have our own team to maintain the products.
Read full review of Ubiquiti UniFi »
Volodymyr Khorenzhyi
Network Engineer at Thunder Software Technology Co., Ltd.
I've never had any issues with the product and therefore have never contacted support. I can't speak to how helpful...
Read full review of Ubiquiti Wireless »
Vincent Willoughby
IT Director at CSR digital
I haven't contacted the solution's technical support since I could only resolve one issue with Ubiquiti WLAN's forum....
Read full review of Ubiquiti WLAN »
Mark Anderson
President at a comms service provider
I've never dealt with technical support.
Read full review of Ubiquiti WLAN »
Denis Dolci
Owner at Active S.r.l.
My company does not have any open issues with the product's support team. In general, the product's support team is...
Read full review of Ubiquiti Wireless »
Paul Robbertze
Technical Support Manager at It Outsourced
We get good support from our reseller, but I find Ubiquiti's technical support not great at all. I've only dealt with...
Read full review of Ubiquiti UniFi Switches »
Alfred_Pullicino
IT Manager at Genesis Global
I've never needed the help of technical support. I can't speak to how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Director_45785
Director at Innate technology
The technical support could be better. There are delays in response.
Read full review of Ubiquiti WLAN »
MarekSzafrański
Senior Core Network Engineer at Eurofins
I haven't used the tool's technical support.
Read full review of Ubiquiti WLAN »
Ravikumar Subbiah
IT MANGER PAN-INDIA at Escon Elevator Private Limited
The technical support is good.
Read full review of Ubiquiti Wireless »
Anonymous User
Administrator
Customer support will depend on the integrator.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Co-Founder
Adequate
Read full review of Ubiquiti Wireless »
Anonymous User
President at a tech services company
There isn't really technical to speak of. You can't just call anyone. You have only an online community. I only...
Read full review of Ubiquiti Wireless »
Anonymous User
Team Lead at Comstar - Information Systems Associates Ltd.
There is enough material on the internet if you need to resolve a problem. You don't have to contact their support.
Read full review of Ubiquiti Wireless »
Anonymous User
General Manager at a tech services company
I've never contacted technical support. I can't speak to how helpful or responsive they would be.
Read full review of Ubiquiti WLAN »
MichaelCinco
Information Technology Supervisor at JLR Construction and Aggregates Inc.
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call...
Read full review of Ubiquiti Wireless »
ThomasWilke
CEO at CITOM
We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if...
Read full review of Ubiquiti UniFi Switches »
Magnus Sjolander
Manager at a comms service provider
I don't fully remember my experience with them, but I think that it was relatively good. My initial setup needed some...
Read full review of Ubiquiti UniFi Switches »
Boris Ormsby
Owner at IoT Integrativ Technologies
Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to...
Read full review of Ubiquiti Wireless »
Abdul Malek Ismail
Drilling Engineering Manager at Exxon Mobil
I didn't need to contact the technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
EtienneOosthuizen
Owner at Puricon
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
ThomasWilke
CEO at CITOM
Ubiquiti has excellent internet forums, but there's hardly any support. You can email them, and they will respond...
Read full review of Ubiquiti Wireless »
BearGFR
owner at zResource
Technical support has changed over the years. I haven't needed any technical support with this switch. Although, I do...
Read full review of Ubiquiti UniFi Switches »
FaisalSmair
System Engineer at DANAT IT FOR BUSINESS
We've never had to reach out to technical support.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Manager at a tech services company
We've found that their online resources are excellent. We've found every answer we needed online, therefore, we've...
Read full review of Ubiquiti Wireless »
Saran S
Managing Director at ProcessDrive India
I've never dealt with technical support. Everything works well and I've never had a reason to have to reach out. They...
Read full review of Ubiquiti WLAN »
Puji Rachmanto
lecture at Poltekkes jakarta 2
We're extremely disappointed with Ubiquiti support. We need more local support.
Read full review of Ubiquiti Wireless »
Eli Abitbol
Director at Existco PTY LTD
Ubiquiti technical support is very good.
Read full review of Ubiquiti Wireless »
Anonymous User
Owner at a consultancy
The technical support is not good. We did get help, but I didn't have a good feeling about it. By comparison, it...
Read full review of Ubiquiti WLAN »

Review 1 of 30

Technical Support

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