Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences.
The solution comes with a collaboration feature. This feature allows team members to communicate and work together on various issues. If there are ten incidents, then ten chats will be open.
The solution comes with features like PRC, designed to streamline alarm flow, reduce noise, and prevent alarm flooding. These features are particularly beneficial when used with a basic understanding of network operations. It has a time-based algorithm that continuously learns from alarm flows. When the alarm flow reaches a certain limit, it collects all alarms together based on historical data. This is particularly useful during major events such as power outages, where alarms could flood. In such cases, the product activates to hold all alarms for a certain period, anticipating a fluctuation rather than immediately triggering the alert manager.
The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence.
I have been working with the solution for five years.
The tool is scalable. About 70 customers were able to run on the tool's single instance. My company has customers spread across various industries, including FMCG, and hospitality.
I have used Netcool and Splunk before, and each tool has its own capabilities, advantages, and disadvantages. Splunk is great for heavy data processing, while Moogsoft excels in integrating with various tools through intelligent plugins. With Moogsoft, you install the plugin and provide basic login credentials for integration. Every tool has its unique strengths and experiences. There's no situation where Moogsoft can do something that other tools can't, or vice versa. For example, Moogsoft offers intelligent alarm correlation through situations, while Netcool provides impact policies for coordinating different alarms.
Installing Moogsoft requires moderate effort, as it's not overly complex but does demand some expertise. Users should understand databases and Linux file systems well to ensure a smooth installation process. While it's not overly complicated, having an experienced individual handle the installation is recommended.
The tool's maintenance is smooth and easy.
I rate the product an eight out of ten.
