Service and Support
Many users find Dell Avamar's technical support responsive and prompt, with some rating it as high as nine out of ten. However, they also report inconsistencies, noting delays in response times, language barriers, and a cumbersome escalation process. While support was better under EMC, several users believe it has declined post-acquisition by Dell. Some customers have experienced challenges with L1 support, but L2 and L3 support are generally considered effective.
Deployment
Opinions on Dell Avamar's initial setup vary, with some finding it straightforward and others encountering complexity. Some experienced easy deployments, taking a few hours to a couple of days, while others saw challenges involving complex network configurations and required expert assistance. User experiences suggest a mixture of simplicity and complexity, depending on familiarity and network intricacies. Deployment timeframes and ease are influenced by the environment and configurations, with some installations rated easy but others demanding more effort and expert support.
Scalability
Dell Avamar's scalability receives mixed feedback. Users find it generally scalable, with some praising its growth capabilities and ease of expansion. However, challenges such as difficulty adding nodes and high costs are noted. Some users rely on additional systems like Data Domain for better performance. The software suits mid to large enterprises but may not be ideal for very large deployments or specific environments requiring extensive scaling. Its effectiveness varies based on specific organizational needs.
Stability
Users report high stability with Dell Avamar, noting reliable performance, minimal bugs, and no crashes. Adherence to proper shutdown and startup protocols is crucial for maintaining stability. While generally stable, some mention sensitivity to incorrect operations and hardware issues. Ratings vary, with many scoring stability between 7 to 10 out of 10. Despite some concerns, especially with newer versions, users find Dell Avamar consistent in supporting diverse IT environments, including legacy systems.
