My primary use case is backend storage for our VMs. We are fully virtualized, using VMware for our virtualization layer, and we use multiple VMs for our applications, so we have multiple workloads for the education school information systems. Then we have our ERP and HR systems, and our infrastructure monitoring the networking solutions, and so on. All these VMs are backed up using Avamar.
Unit Head Systems Admin at Emirates National Schools
Reliable and cost-efficient storage that hugely reduces data size
Pros and Cons
- "We have seen huge data reduction and data deduplication and compression, which is very cost-effective and cost-reducing for the company."
- "Some integrations are not in place, such as the email alerts, which are not compatible with Office 365 SMTP gateway."
What is our primary use case?
How has it helped my organization?
By bringing in Avamar and keeping the repository on the data domain, we got a very high DDU and high compression and reduction in data size.
What is most valuable?
The most valuable features are data deduplication and compression, backup and replication, and instant backup, which allows us to restore our data at any given point in time.
What needs improvement?
There are two areas for improvement I would suggest. First, some integrations are not in place, such as the email alerts, which are not compatible with Office 365 SMTP gateway. Secondly, Avamar has no APS for monitoring or alerting.
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January 2025
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For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
Avamar is very stable - we've hardly seen any issues with it. We have had some problems with the virtualization layer but not with the product itself.
What do I think about the scalability of the solution?
It's very scalable. We did face some issues with using multiple applications, but we added a couple of proxies, and it's gone very well since then.
How are customer service and support?
Dell's support is excellent - if any issues occur, we open the case, and the maintenance gets done. The only problem is that sometimes they can be slow to respond.
Which solution did I use previously and why did I switch?
I previously used Veeam Backup & Replication, but it wasn't very reliable or cost-efficient because there was no deduplication or compression, so we switched to Avamar.
How was the initial setup?
The initial setup was very straightforward and took about a week.
What about the implementation team?
I used a partner involved by the principal vendor, from a company called MDS. They were really professional and were experts on the product.
What was our ROI?
We have seen huge data reduction and data deduplication and compression, which is very cost-effective and cost-reducing for the company. Overall we've saved around $200,000 when it comes to storage.
What's my experience with pricing, setup cost, and licensing?
Avamar's pricing is quite competitive compared to other vendors. We don't pay any costs in addition to the standard licensing fees.
Which other solutions did I evaluate?
We evaluated Veritas and had previously used Veaam, but when we compared overall cost, integration, stability, and agility, we found Avamar was one of the best.
What other advice do I have?
Before choosing any backup solution, run a use case so that you can evaluate the product and have proof of concept. I would rate Avamar as nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Co-Founder at Tech RIdge Solutions
Provides in-line deduplication features and integrates well with other solutions
Pros and Cons
- "It is one of the best solutions for backing up Oracle and other servers."
- "The recovery is a bit slow."
What is our primary use case?
Dell Avamar is a source-based backup solution. It is the best backup solution for people with laptops and desktops from various offices with a small bandwidth. We also use it for remote office backup tasks.
What is most valuable?
It is one of the best solutions for backing up Oracle and other servers. Our virtual environment backup experience has been good. One of the best features of the solution is that we can integrate it with Data Domain. We can store backups in Data Domain and replicate the data from one Avamar box to another. If one appliance fails, we can get the data from the other Avamar box. The product provides in-line deduplication at the source level. It is very good. I have used the product on VMware and Hyper-V. The tool integrates well with other solutions.
What needs improvement?
The recovery is a bit slow. There are some security gaps when we take backups of the client machines through the internet in cloud environments. The gaps must be fixed. If I use the tool to take backups through the internet, I have to open ports. It makes the entire IT environment vulnerable.
For how long have I used the solution?
I have been using the solution for 11 years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
I rate the product's scalability a five or six out of ten. I bought a license for 1 TB. The pricing was very high when I wanted to expand it to 2 TB or 3 TB. I had to consider alternate solutions to meet my requirements. The scalability is a challenge because of the price. Our clients are medium and enterprise-level businesses.
How are customer service and support?
The support was very good when Avamar was handled by EMC. Since Dell acquired EMC, the support has been very bad.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate the ease of setup an eight out of ten. For an experienced person, the deployment takes a few hours.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. I rate the pricing a six to seven out of ten.
What other advice do I have?
I will recommend the solution to others. The appliance is good. There are hardly any solutions that can match up to Avamar. It has always stood up to the test whenever we have used it. Overall, I rate the tool a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Dell Avamar
January 2025
Learn what your peers think about Dell Avamar. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Deputy Manager at Reliance Industries Ltd
Feature-rich, with push upgrades, self-service, and good technical support, but it needs a better UI and dashboard
Pros and Cons
- "Dell Avamar has a push upgrade feature that lets you simultaneously push updates to thousands of clients. I also found the self-service part of Dell Avamar helpful."
- "I want to see a more user-friendly and administrator-friendly Dell Avamar. The solution also needs a better UI and dashboard."
What is our primary use case?
We're using Dell Avamar for data and endpoint protection.
What is most valuable?
Dell Avamar has many features, and I like that it meets my company's requirements.
I also like that you can use it for client servicing and transmission, plus it has a push upgrade feature that lets you simultaneously push updates to thousands of clients.
I also found the self-service part of Dell Avamar helpful.
What needs improvement?
Dell Avamar needs improvement on its remote configuration and the recommended action for a particular endpoint, particularly when it has no protection for X number of days.
I want to see a more user-friendly and administrator-friendly Dell Avamar. The solution also needs a better UI and dashboard.
For how long have I used the solution?
I've been using Dell Avamar for almost seven years.
What do I think about the stability of the solution?
Dell Avamar has ninety-nine percent stability and reliability. It's the most reliable solution, and I rate its stability as eight out of ten.
What do I think about the scalability of the solution?
Dell Avamar is scalable, so I rate its scalability as eight out of ten.
How are customer service and support?
Dell Avamar provides good technical support, so it's a nine on a scale of one to ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup for Dell Avamar in terms of complexity is fifty-fifty. The process is not so easy, and it's not so tough. It's a six out of ten, setup-wise.
Deploying the solution took seventy-two hours.
What about the implementation team?
The contract with Dell Avamar included implementation, so my company implemented the solution with the vendor's help.
What's my experience with pricing, setup cost, and licensing?
Dell Avamar, including its virtual add-ons and cloud-based offerings, is cheaper than other solutions, but in the end, the price still depends on your use case.
Price-wise, I'm rating Dell Avamar as six out of ten.
Which other solutions did I evaluate?
We evaluated NetBackup, Commvault, and Barracuda, but we can't compare Dell Avamar with those other three solutions because we use them for protecting different workloads. For example, we use Dell Avamar for endpoint protection, while NetBackup and Commvault are for server protection.
What other advice do I have?
I'm using Dell Avamar version 19.2.
Four to five people deployed the solution.
Dell Avamar requires regular maintenance. My company has a dedicated team for maintaining the solution daily.
My company has more than sixty thousand Dell Avamar users.
I recommend Dell Avamar to businesses and teams with smaller workloads and accounts. You can use the solution to protect endpoints and servers. Still, Dell Avamar works well on small to midsized environments rather than environments with heavy workloads and complex infrastructure where using it would become more challenging. Dell Avamar now has cloud-based offerings, but I have yet to test the solution on heavy workloads. I'd recommend Dell Avamar for small to midsized environments.
I'd rate Dell Avamar as seven out of ten.
My company is a Dell customer.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr Technical Architect at a financial services firm with 10,001+ employees
A robust solution that offers good scalability and comprehensive data protection
Pros and Cons
- "Its deduplication technologies are the best in the market, currently."
- "If there is a need to move the data from one backup solution to another, it might be difficult since there is no option for a straightforward migration."
What is our primary use case?
The main use of Dell Avamar is as a backup and storage solution.
What is most valuable?
Its deduplication technologies are the best in the market, currently. It helps organizations to reduce the storage requirements by eliminating redundant data.
What needs improvement?
One issue that can be highlighted is the migration challenge. If there is a need to move the data from one backup solution to another, it might be difficult since there is no option for a straightforward migration.
For how long have I used the solution?
In this company, I've been using this solution for more than five years, but I have previous experience with it as well.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
It offers scalability for both medium and large enterprises as it is able to handle growing data volumes. I would rate it eight out of ten.
How was the initial setup?
The initial setup and configuration is a bit complex and it may require vendor support and technical expertise.
What's my experience with pricing, setup cost, and licensing?
I would recommend this solution as a good choice for medium to enterprise-level companies. It might not be beneficial to smaller businesses due to its high cost.
Which other solutions did I evaluate?
It is a great fit for enterprise-level businesses that are operating with large volumes of data. Compared to other solutions, it provides the best value for the cost.
What other advice do I have?
Overall, I am highly satisfied with Dell Avamar. I would rate it nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Owner at a retailer with 10,001+ employees
If you can justify the high cost, it's a stable, good product
Pros and Cons
- "Centralization is Avamar's biggest advantage. It moves data to a central location from various geographical locations."
- "Avamar needs a greater emphasis on storage targets. If it's going to keep pace with the times, it needs more ability to leverage cloud storage."
What is most valuable?
Centralization is Avamar's biggest advantage. It moves data to a central location from various geographical locations.
What needs improvement?
Avamar needs a greater emphasis on storage targets. If it's going to keep pace with the times, it needs more ability to leverage cloud storage.
For how long have I used the solution?
We've been using Dell EMC Avamar for 10 years or more.
What do I think about the stability of the solution?
Avamar is stable.
What do I think about the scalability of the solution?
Avamar is scalable.
How are customer service and support?
Dell EMC support used to be outstanding, but lately, they seem to have dropped the focus, I've noticed. In the past year, the support hasn't been quite the same. I think they're focusing more on other products. In my opinion, they're not giving the same level of focus in terms of support and development to the Avamar-type products.
How was the initial setup?
Installing Avamar is complex. It is complicated to install, configure, and get it working in a complex network. However, it's the same with most data protection products.
What's my experience with pricing, setup cost, and licensing?
Avamar is expensive.
What other advice do I have?
I would rate Avamar five out of 10 because it lacks cloud capabilities. Two years ago, I would've rated it nine, but these days, I give it a five. Avamar is a good product with a lot of potential, but if Dell isn't willing to put more effort into developing it, my advice would be to look elsewhere. Look at Veeam, Rubrik, or other products in the industry. There are products more suitable for enterprises, especially if they're migrating to the cloud. If they're traditional and have their own data center, I would recommend Avamar. Avamar is a stable, good product if you can justify the cost. If they need something that integrates with the cloud, they should look elsewhere.
I'd recommend Veeam, which does a better job of integrating cloud assets with native storage. It isn't locked into its own specific storage, like your data domain or that sort of thing. The configuration is more straightforward, and it's more cost-effective. Still, the primary reason is that Veeam is ahead of Dell products in the cloud space. These days, most organizations are moving to the cloud, and Veeam seems to be ahead of the game in that space. Dell EMC needs to lower Avamar's price and add more features to stay competitive.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Professional Service Manager at Wish Enterprise Group co., ltd
A great backup solution that comes with reliable appliances
Pros and Cons
- "The fast backup and recovery and the Full Backup features are valuable."
- "Some customers need to back up to tape, but Avamar lacks support, so it costs a lot."
What is our primary use case?
My clients use Avamar to back up VM solutions on VMware's infrastructure.
What is most valuable?
The fast backup and recovery and the Full Backup features are valuable. When our customers have issues with data loss, Avamar helps them recover data within a few minutes.
What needs improvement?
Some customers need to back up to tape, but Avamar lacks support, so it costs a lot.
I would like to see backup for container-based applications. Avamar doesn't support container-based backup right now. Dell has a new product called PPDM that they just announced last year, and it has a feature for container-based backup solutions. However, PPDM doesn't support legacy applications like Notes and Domino and some of the high-end databases. Avamar supports all these, including Unix and Linux.
For how long have I used the solution?
I've used the solution for more than five years.
What do I think about the stability of the solution?
I rate Dell Avamar's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate Dell Avamar's scalability a ten out of ten. There are over 100 servers, and I have ten companies as clients. One is an enterprise-level business, and the rest are medium-sized businesses.
How was the initial setup?
The initial setup is easy. I rate it a ten out of ten. The time taken to deploy the solution depends on the end customer's environment. If it's complex, we'll need about one day to deploy. The price is quite low because right now, most of the Avamar appliances, like the DP4400, which comes together with Avamar, are ready to use. We just need to put the required IP addresses in the initial stages. After that, it's ready to use. We then just add a host to back up to Avamar. In this case, completing the implementations takes about two to three hours.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a seven out of ten because it is expensive. I don't think small companies would choose Avamar because the price is high but reasonable for medium-sized companies. Normally, there are no additional costs when we choose the DP4400.
What other advice do I have?
If the customer is a small business, I would not recommend Avamar because of the price. If the customer only wants a simple platform for data protection, though, Avamar is a really good option.
I rate Dell Avamar a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Manager Private Cloud Solutions at ufone
Easily backs up remote sites' data and not much bandwidth is required from its side
Pros and Cons
- "Avamar's source side deduplication is very strong, it can easily back up remote sites' data, and not much bandwidth is required on the Avamar side."
- "EMC has discontinued their Avamar hardware version. They only advertise the Avamar virtual edition."
What is our primary use case?
Our company has more than 5,000 employees, and we use the Avamar solution for the protection of our rear environment, we are protecting 1,500+ VMs using this solution.
How has it helped my organization?
We have Avamar Gen4 right now, which is already end-of-life, which is to be replaced this year with a better solution from either EMC or IBM.
We are going to replace the overall data solutions for our enterprise. Already the project is in a negotiation stage with EMC, IBM, and Huawei.
What is most valuable?
Avamar's source-side deduplication is very strong, it can easily back up remote sites' data, and not much bandwidth is required on the Avamar side.
What needs improvement?
EMC has discontinued their Avamar hardware version. They only advertise the Avamar virtual edition. I think it would be hard to deploy Avamar in the future with the virtual edition as we are protecting our large environment. We would not like to protect our environment in the virtual edition of the Avamar. We would like to protect our environment in a physical version of a new data protection suite that EMC offers - a server solution in the physical form.
They should bring back the physical implementation of the Avamar. In addition to that, they should also add the BMR for Linux that includes AIX and Solaris because right now the BMR for AIX and Solaris is not available.
For how long have I used the solution?
We have been working with Dell EMC Avamar for eight years.
I am the administrator. I am personally using the solution.
What do I think about the stability of the solution?
Right now, although the product is now two years past EOL it's supporting our infrastructure quite well. There were some failures of the hardware which we resolved ourselves. Overall, the product is very solid and it supports all the virtual and physical infrastructure, the databases, and all the stuff. It's quite a solid product.
What do I think about the scalability of the solution?
Currently, our model is scalable, but the scalability of Avamar requires physical nodes to be added to the box. EMC has already said that it is the end-of-sales for this product. So they do not provide additional nodes for it. It is possible to scale the product more, but the nodes are not available.
How are customer service and technical support?
I rarely contact Dell EMC technical support.
But when I do, they are very good, very responsive. They get back to you in 10 to 20 minutes and resolve the issue. They are very much a steady provider.
How was the initial setup?
The initial setup is complex.
For example, we have approximately eight-node clusters of Avamar servers on the primary site and we have five node clusters of Avamar on the other site. Integration was a bit difficult. I am supporting the product myself, without the help of any EMC support, for two years now.
There are some issues because this is an appliance. The administration of Avamar is quite simple but there are underlining things that need to be supported and are quite difficult because this is an appliance.
What's my experience with pricing, setup cost, and licensing?
It was approximately $70-80,000 when it was under support, but right now EMC has not been supporting this product for two years.
What other advice do I have?
Because of the EOL issues, I would not recommend to anyone to use this product anymore. They have a newer virtual edition of Avamar. But Avamar is not available on the physical servers, as of now.
I would give Dell EMC Avamar a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Technical Manager at a insurance company with 1,001-5,000 employees
Restores files discretely, protects organizations from risks, and provides good support
Pros and Cons
- "The tool’s ability to restore files discretely is useful."
- "The licensing price must be reduced."
What is our primary use case?
We use the tool to create backups of every system we have in the infrastructure.
What is most valuable?
The solution works well. The tool’s ability to restore files discretely is useful. We can restore specific files of a specific server. We do not have to restore everything.
What needs improvement?
The licensing price must be reduced.
For how long have I used the solution?
I have been using the solution for more than five years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
We have never had any problem with scalability. We have backed up many terabytes of data. We have more than 1000 users. We have a lot of servers and VMs in the company.
How are customer service and support?
When we have any issues, we receive professional support. We get the optimal level of engineering support we require.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When we moved to PowerProtect, we were very pleased with the performance of the backups of the VMware infrastructure. It was disappointing when we faced difficulties using PowerProtect with SQL. We also faced problems with the infrastructure. We had a lot of files, and PowerProtect could not handle it. So, we switched to Dell Avamar.
What's my experience with pricing, setup cost, and licensing?
The solution is costly. Competitors are less expensive. However, Dell Avamar is the right tool if we want to protect our critical systems and receive proper engineering support.
What other advice do I have?
I will recommend the product to organizations that are providing critical services. The solution requires maintenance. The maintenance is not complex, but we must apply all the required fixes. We must follow the things recommended by the vendor to guarantee that we are aligned with the service provider's guidelines.
People who want to use the solution must find a good partner. The product is good. It must be implemented well. The tool protects us against risks that could cost us millions if we have a problem. Overall, I rate the product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jun 21, 2024
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