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System Engineer for Business Solution Department at PT. Mastersystem Infotama
Real User
Fast performance and it integrates well with our domains
Pros and Cons
  • "The backup and recovery speed is very fast."
  • "I would like to see better integration with third-party applications and platforms."

What is most valuable?

The integration with host domains is very good.

The backup and recovery speed is very fast.

What needs improvement?

We have had issues with performing backups in our hybrid environment.

I would like to see better integration with third-party applications and platforms.

For how long have I used the solution?

I have been using Dell EMC Avamar for one year.

What do I think about the stability of the solution?

Stability seems good, where you can extend to the cloud from the computer.

Buyer's Guide
Dell Avamar
December 2024
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What do I think about the scalability of the solution?

I think that Avamar is a scalable solution. We have four people in the company who use it.

How are customer service and support?

We are satisfied with technical support from Dell EMC. There is also support available in the community.

How was the initial setup?

It will take a few hours to deploy, including the configuration.

What other advice do I have?

This is a good product and I recommend it. Overall, I would say that Avamar is great for me.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Presales Engineer at Eta2u
Real User
Many valuable features, good stability, and is easy to manage
Pros and Cons
  • "Dell EMC Avamar has many valuable features. It's very stable and it's easy to manage."
  • "It's not the best solution for big databases."

What is our primary use case?

In Romania, more customers own their enterprise software. But the new wave wants to also try cloud data centers and cloud backup and so on.

What is most valuable?

Dell EMC Avamar has many valuable features. It's very stable and it's easy to manage. It can be used instead of NetBackup or HP Data Protector backup.

Customers like it exactly like it is. They don't want new features from Avamar. Dell EMC is linked appropriately to VMware and they can implement some mechanisms from VMware more deeply than other vendors. This is one of the keys with Avamar.

The implementation is very simple. And, of course, EMC has a complex dashboard that can integrate all their backup solutions for the clients. They can use this software tool for backup and another one for disaster recovery and they don't need a complex dashboard.

Everything is pretty simple in this product.

It's based on HTML5 which allows for dashboards to have the maximum integration. It is up to date technology.

It also allows you to make a robot backup from a remote site to a central site with a very good compression

What needs improvement?

Its use case is for the VM machines because Avamar is not integrated with the backup and it's much more useful for the bare-metal VM server backup and recovery. It is integrated with the databases but it's not the best solution for big databases.

For how long have I used the solution?

I have been using Dell EMC Avamar for more than 10 years.

What do I think about the stability of the solution?

Maintenance is needed everywhere and EMC is not so cheap for support. Our customers are very proficient and they need that support from the vendor. They also have an opportunity to buy our services because it's a little cheaper than the manufacturer.

What do I think about the scalability of the solution?

The level of scalability depends. It's easy, but it depends if they are also a multiplier. If they have a lot of domains then it is the best in the market and the backup appliances are easy to expand. On the other hand, it needs a lot of money. If you have your own, not so expensive storage, you can backup on it and save some money.

How are customer service and technical support?

Customer support begins with a phone call depending on the level of support. It is often 24 hours or the hourly rate. The support line is open but they ask if you bought the support or not.

Usually, they know the product the best and can solve the problem between two to four hours. If the problem is because of another software or hardware, it might take two days to solve.

How was the initial setup?

Setup takes a maximum of one hour from documentation until it is finished. All software solutions need to be clearly documented. 

I think that after one hour we can start backup.

What's my experience with pricing, setup cost, and licensing?

The initial licensing is usually for two or three years. After that they can buy a yearly license.

What other advice do I have?

In Romania we have a lot of enterprises. That means more than 200 servers and maybe hundreds to thousands of clients. If they have a lot of VM machines it's one of the best solutions. If they have over 30 percent of their database on other applications is not recommended. It's working, but it's not recommended.

On a scale of one to ten, I would rate Dell EMC Avamar based on the environment. If they have a cloud implementation of virtual machines then I would rate it ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Dell Avamar
December 2024
Learn what your peers think about Dell Avamar. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
reviewer1565502 - PeerSpot reviewer
SAN Specialist at a tech services company with 1,001-5,000 employees
Real User
Top 20
Simple to configure but bare-metal restores could be improved
Pros and Cons
  • "It's simple to configure."
  • "The bare-metal restores could be improved."

What is our primary use case?

We use this solution for backups and restoring.

The solution can be deployed on cloud or on-premises.

What is most valuable?

It's simple to configure.

What needs improvement?

The bare-metal restores could be improved. The scalability could also be improved, but Avamar is going to be phased out soon.

For how long have I used the solution?

I have used this solution for 10 years.

What do I think about the stability of the solution?

I would rate the stability as eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability as six out of ten.

How are customer service and support?

The technical support from India is pretty poor. When technical support is from China, it's alright.

How was the initial setup?

Setup is complex.

What other advice do I have?

I would rate this solution as five out of ten. I wouldn't recommend it to others.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1200537 - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Backup for end users, computers, servers, and storage paths
Pros and Cons
  • "I think the brand is very good. Support is also very nice for end users and integration with EMC products for businesses."
  • "The interface could be more helpful for people."

What is our primary use case?

We use the on site version.

How has it helped my organization?

I think the brand is very good. Support is also very nice for end-users and integration with EMC products for businesses. Customers choose this EMC product because they also have this brand in their infrastructure.

What is most valuable?

I think the biggest advantage it offers is backup, for end-users as well as computers, not only servers and storage paths. The solution can also backup end users. One of the most important things is also deduplication.

What needs improvement?

The interface could be more helpful for people.

For how long have I used the solution?

We've been using this solution for about seven years.

What do I think about the stability of the solution?

It works smoothly.

What do I think about the scalability of the solution?

It's easy to scale.

How are customer service and technical support?

I would give the technical support nine out of ten.

How was the initial setup?

The initial setup is complex.

What's my experience with pricing, setup cost, and licensing?

I'm not sure, but perhaps the pricing could be done better at the moment.

What other advice do I have?

I can definitely recommend this product, but I don't have any other advice.

I would rate this product around eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user159876 - PeerSpot reviewer
Sr. Tech Lead with 5,001-10,000 employees
Vendor
​Client side deduplication is a plus but troubleshoot feature could be improved.

Valuable Features

Client side deduplication.

Improvements to My Organization

My Organisation provides Backup as services. DD Avamar used full for shared platform for customers.

Room for Improvement

From a technical point of view, all EMC products have to improve the troubleshoot feature like, log should be in human readable format.

Use of Solution

Past 5 to 6 years.

Deployment Issues

Avamar deployment is not admin friendly and its required to use help from professiona; services.

Stability Issues

Wrong integration always

Scalability Issues

Not yet.

Customer Service and Technical Support

Customer Service:

3.5/5

Technical Support:

3/5

Initial Setup

Avamar is bit complex.

Implementation Team

Through vendor team and try to just know how to fix the hardware and plug the networker cable. Rest of the things we have to do remotely .

Other Solutions Considered

For enterprise level backup solution – No .

Other Advice

I recommend EMC products due to their stability .

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user386508 - PeerSpot reviewer
it_user386508Associate Principal SW QA Engineer at a tech company with 10,001+ employees
Vendor

Have you tried the latest EMC Avamar ?

reviewer1544718 - PeerSpot reviewer
Technical Consultant at a tech services company with 10,001+ employees
Real User
Quick and straightforward to set up but needs a better interface
Pros and Cons
  • "The solution is very stable."
  • "The user interface needs to be improved. It's not as good as it could be."

What is our primary use case?

We use a basic called a DPS. Typically, we are using mostly networkers just to back up most of the workloads, like cellphone audio ware and the connection, et cetera.

What is most valuable?

The solution is very stable.

We've found the solution to be scalable.

The initial installation is pretty straightforward and quick to set up.

What needs improvement?

The user interface needs to be improved. It's not as good as it could be.

There are certain bugs in terms of support. It's too slow. It needs to be more responsive.

We've found the product to be a little costly.

For how long have I used the solution?

I've been likely using the solution for five years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of performance overall.

What do I think about the scalability of the solution?

We've found the solution scalable. If a company needs to expand the solution, it can do so with relative ease.

We are mostly using it for the server backups, not for the end-users.

We do plan to continue to use the solution.

How are customer service and technical support?

The technical support isn't as good as it could be. They are rather slow to respond. They should work towards getting their support staff to be more responsive to clients when they have queries. We're not overly satisfied with the level of support provided to our organization.

How was the initial setup?

We did not the initial setup to be overly complex. It's pretty straightforward and relatively easy to deploy. The deployment process itself is fast and only takes a few hours.

We only needed a product manager that handled the implementation and can handle any maintenance required.

What about the implementation team?

We did not need the assistance of an integrator or consultant during our implementation process. We handled it ourselves in-house.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive.

What other advice do I have?

We are Avamar partners.

I'd rate the solution at a seven out of ten.

I'd recommend the solution to other organizations.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Product Manger at System Plus
Real User
Stable, scalable, and compresses data
Pros and Cons
  • "I like Dell EMC Avamar's compression of data."
  • "The initial setup is a bit complex and could be simpler."

What is our primary use case?

The primary use case is backup, but in this case, my customers want to offload the Avamar server on tape.

What is most valuable?

I like Dell EMC Avamar's compression of data.

It's stable and scalable, and I have not had any problems with it.

What needs improvement?

The initial setup could be a bit simpler.

An offload to tape would be a great additional feature. The audit people ask for data to be put somewhere else in another location to have a gap between backup data and tape, but the Avamar solution only backs up on Avamar store.

For how long have I used the solution?

I've been using it for about two and a half years.

What do I think about the stability of the solution?

It's very stable and is the most stable solution I've seen.

What do I think about the scalability of the solution?

It's scalable, and I have not had any problems with it.

How was the initial setup?

The initial setup is a bit complex and could be simpler.

What's my experience with pricing, setup cost, and licensing?

The price is fair.

What other advice do I have?

If the setup is done right, it can be great.

I would rate Dell EMC Avamar at eight on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Dell Avamar Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Dell Avamar Report and get advice and tips from experienced pros sharing their opinions.