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Robert-Nilsson - PeerSpot reviewer
Business Development Manager at Gignos
Real User
Top 5
Slow support, complicated installation, but reliable
Pros and Cons
  • "The stability of Dell EMC Avamar is very good."
  • "I have found the support from Dell EMC Avamar to be not as good as Veeam. The time it takes to receive support could be improved. However, once we have the support the agents are knowledgeable and helpful."

What is our primary use case?

Dell EMC Avamar is a backup solution. It has integration with the hardware that Dell has and you can backup many things, such as snapshots.

For how long have I used the solution?

I have using Dell EMC Avamar for a few years.

What do I think about the stability of the solution?

The stability of Dell EMC Avamar is very good.

What do I think about the scalability of the solution?

Dell EMC Avamar is scalable.

We have 80% of our clients are using this solution. Most of our clients have Dell hardware and this is why they are using Dell EMC Avamar.

Buyer's Guide
Dell Avamar
November 2024
Learn what your peers think about Dell Avamar. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.

How are customer service and support?

I have found the support from Dell EMC Avamar to be not as good as Veeam. The time it takes to receive support could be improved. However, once we have the support the agents are knowledgeable and helpful.

Which solution did I use previously and why did I switch?

I have used Veeam previously.

How was the initial setup?

Dell EMC Avamar is a little bit more complicated to set up than the Veeam.

What's my experience with pricing, setup cost, and licensing?

There are licensing costs for Dell EMC Avamar and it is paid annually.

What other advice do I have?

I would not recommend this solution to others.

I rate Dell EMC Avamar a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Architecte Backup at a comms service provider with 10,001+ employees
Real User
A stable solution, providing a simple setup procedure, but lacks troubleshooting capabilities
Pros and Cons
  • "The installation of the solution is easy."
  • "When we used the solution, it was still new, and so the customer service/technical support was not the best."

What is our primary use case?

The primary use case of this solution was for projects to backup customer laptops for the application capabilities.

What needs improvement?

The product could be easier to troubleshoot. When I had a problem with the software, I invested a lot of time to find out what the problem was. Once I found the problem, I realized that it was a simple solution, but there were no helpful indications.

As an example, with Avamar, you have a different storage node and if one of these nodes had a problem with an NTP server and there was a different time on the node, nothing would work. Finding the solution to this problem involved many steps, which was not easy to determine.

For how long have I used the solution?

I have been using the solution for 5 or 6 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable, but I prefer a solution like NetBackup when I am networking.

How are customer service and technical support?

When we used the solution, it was still new, and so the customer service/technical support was not the best.

How was the initial setup?

The installation of the solution is easy.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is very expensive.

What other advice do I have?


Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Dell Avamar
November 2024
Learn what your peers think about Dell Avamar. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
reviewer933660 - PeerSpot reviewer
Vice President at a energy/utilities company with 10,001+ employees
Real User
Good performance and support, but experienced backup failures
Pros and Cons
  • "The performance of Dell EMC Avamar is good."
  • "The stability could improve, a lot of scheduled backups failed at one time."

What is our primary use case?

We use Dell EMC Avamar for backing up the data on the endpoint devices of the users.

What is most valuable?

The performance of Dell EMC Avamar is good.

For how long have I used the solution?

I have been using Dell EMC Avamar for approximately 

What do I think about the stability of the solution?

The stability could improve, a lot of scheduled backups failed at one time.

What do I think about the scalability of the solution?

We have approximately 5,000 users using the solution in my organization.

How are customer service and support?

The support from Dell EMC Avamar was decent.

How was the initial setup?

The initial setup is complex.

What about the implementation team?

We used a consultant to do the implementation of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Dell EMC Avamar a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1043256 - PeerSpot reviewer
Principal Architect at a computer software company with 1,001-5,000 employees
Real User
Provides ease of enabling a server in a DR location, but needs improvement in backing up very large objects
Pros and Cons
  • "The data reduction feature and the ease of enabling a server in a DR location are the most valuable."
  • "Its ability to back up very large objects can be improved. In terms of new features, they can include the ability to use cloud services, like S3, more natively."

What is our primary use case?

It was initially used for remote office, branch office backups, but eventually, it started to be used for small and large data centers.

What is most valuable?

The data reduction feature and the ease of enabling a server in a DR location are the most valuable. 

What needs improvement?

Its ability to back up very large objects can be improved. In terms of new features, they can include the ability to use cloud services, like S3, more natively.

For how long have I used the solution?

I have been using this solution for 15 years. 

What do I think about the stability of the solution?

It has good stability.

What do I think about the scalability of the solution?

It has good scalability, which is a good thing for VMware infrastructures. I see it mostly being used in midsize environments or focused on VMware infrastructure backups. It does a great job there. The negative of this solution is that it certainly wouldn't cover a super large enterprise where they have other tool needs. You probably won't use it for the entire data center or for large Oracle or SQL backups.

How are customer service and technical support?

I don't interact with them a lot. I would summarize them as being average.

How was the initial setup?

Initially, it was pretty complex to install, but it got easier over the years. It is still not the easiest of all tools to install. It certainly is not as easy to install as Veeam. It is probably comparable to a Commvault in terms of installation difficulty.

What's my experience with pricing, setup cost, and licensing?

Licensing was generally on a per VM or terabyte basis. They changed their licensing model a couple of times and turned it into socket-based licensing, which is an improvement in their licensing model.

What other advice do I have?

I would rate Dell EMC Avamar a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Lead Systems Software Engineer at Tucson Medical Center
Real User
Stability has improved since we first started using it, but it still has a ways to go and could also benefit from a web-based UI

What is our primary use case?

File level, backup and recovery of data stored on AIX, Linux, and Windows server to Data Domain storage.

How has it helped my organization?

The product works. It does, however, require a significant amount of handholding from support. The support is good, but we should not have to reach out to them so often. 

What is most valuable?

File level, SQL Server and NDMP (NetApp) backups. Both backup and recovery work well for all three types of data.

What needs improvement?

  • Stability has improved since we first started using it, but it still has a ways to go. The systems also collect metadata that builds over time. It will build until it cannot build anymore and fills up your nodes. I have plenty of space on my Data Domain, but I'm running out of space on the nodes due to metadata creep.
  • It could also benefit from a web-based UI. The Java UI is clunky at best.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Lead - Data Protection at a healthcare company with 10,001+ employees
Real User
Helped Reduced Backup Times And To Eschew Backup Hardware Management
Pros and Cons
  • "Client deduplication."
  • "Backup image browse times should be faster."

What is most valuable?

Client deduplication.

How has it helped my organization?

Reduced backup times.

What needs improvement?

  • Restores should be faster.
  • Backup image browse times should be faster.
  • User interface is very dated.
  • No accurate backup size utilization of clients.

For how long have I used the solution?

Six years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Yes.

How are customer service and technical support?

Customer Service:

Very good.

Technical Support:

Fair.

Which solution did I use previously and why did I switch?

NetBackup. We needed faster backup times for NAS and server clients.

How was the initial setup?

Straightforward.

What about the implementation team?

Vendor team. They did a good job.

Which other solutions did I evaluate?

Veeam, Commvault. We wanted to get away from managing backup hardware in traditional backup infrastructure/design.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2304483 - PeerSpot reviewer
Administrative Assistant at a retailer with 1-10 employees
Real User
Top 20
The solution's valuable features are backup management and speed but misses features like granular backup
Pros and Cons
  • "The tool's most valuable features are backup management and speed."
  • "We don't trust the product 100 percent. Kaspersky has many features Dell Avamar doesn't support, such as granular backup and history."

What is most valuable?

The tool's most valuable features are backup management and speed. 

What needs improvement?

We don't trust the product 100 percent. Kaspersky has many features Dell Avamar doesn't support, such as granular backup and history. 

For how long have I used the solution?

I have been using the product for two years. 

What do I think about the stability of the solution?

I rate Dell Avamar's stability a seven out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. 

How are customer service and support?

Getting support in Portuguese is difficult. We have to speak to the team in English. Not everyone on our team speaks English. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used Kaspersky before Dell Avamar. 

How was the initial setup?

Dell Avamar's deployment is easy. 

What about the implementation team?

We don't deploy the product ourselves. 

What was our ROI?

We have seen ROI with the tool's use. It saves time than money. 

What's my experience with pricing, setup cost, and licensing?

Dell Avamar is expensive. 

What other advice do I have?

I rate Dell Avamar an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Manager at a manufacturing company with 1,001-5,000 employees
Real User
Easy to use with good performance and stability
Pros and Cons
  • "The installation process is pretty straightforward."
  • "The solution could be a bit easier to use in the sense that they need to make it simpler to backup products and restore items."

What is our primary use case?

We primarily use the solution as a backup. Avamar is used to back up our production workloads. Production workloads include Oracle, EBS, SharePoint, file and print service, other application services.

What is most valuable?

The stability is good. We have found that the performance is excellent.

The product is easy to use.

The installation process is pretty straightforward. 

What needs improvement?

The solution could be a bit easier to use in the sense that they need to make it simpler to backup products and restore items.

For how long have I used the solution?

I've been using the solution for more than three years. 

What do I think about the stability of the solution?

The solution is very stable and the performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

Whether or not we will scale the solution depends on the business. If we have a requirement to do so, then definitely we'll expand it. If there will be year-over-year growth and if it will be 10%, we're likely to expand and will need to scale.

If you need to add more capacity, you will need to pay for it.

How was the initial setup?

The installation process is straightforward. That said, it would require an engineer from Dell to do it. We ourselves cannot do it. We don't have the knowledge necessary.

We needed two engineers to handle deployment. 

Installation was quite fast. It took about four to five hours. After that, the configuration and other policies, that took about two days.

What about the implementation team?

We had Dell assist us with the implementation process. 

What's my experience with pricing, setup cost, and licensing?

This is a capacity-based license, it's a one-time payment.

In order to increase capacity, you need to pay more. You also can expect more maintenance.

The pricing of the product seems to be less expensive than other options, however, I can't speak to the exact cost of the product.

What other advice do I have?

I'd rate the solution at an eight out of ten. We're quite happy with its capabilities.

This product is for production users. We do not backup user backups; it's only for the production workload.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Dell Avamar Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Dell Avamar Report and get advice and tips from experienced pros sharing their opinions.