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reviewer1663719 - PeerSpot reviewer
System Administrator at a mining and metals company with 1,001-5,000 employees
Real User
Top 20
Quick incremental backups, good replication and stability, but it is expensive and the mechanism to pull data to tapes is messy
Pros and Cons
  • "Quick incremental backups and product replication are the two highlights of the product. Once you capture a full backup, incrementals are pretty quick. It is fairly efficient from that perspective."
  • "If you need to pull data out of it to offload to tapes, that's messy. You have a mechanism for it, but it is painful."

What is our primary use case?

The primary use case is for remote office or branch office type protection.

We don't have a current instance. It is pretty old. We have tried desperately to decommission Avamar.

What is most valuable?

Quick incremental backups and product replication are the two highlights of the product. Once you capture a full backup, incrementals are pretty quick. It is fairly efficient from that perspective.

What needs improvement?

It is expensive. It is more about cost than it is about anything else. 

If you need to pull data out of it to offload to tapes, that's messy. You have a mechanism for it, but it is painful.

For how long have I used the solution?

I have been using this solution for a couple of years.

Buyer's Guide
Dell Avamar
March 2025
Learn what your peers think about Dell Avamar. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,388 professionals have used our research since 2012.

What do I think about the stability of the solution?

Once you're in the product, and the product is running, it does a really good job.

What do I think about the scalability of the solution?

It is node-based, so you can add nodes as you need. It is pretty scalable.

How are customer service and support?

The people who supported it did a very good job. If it gets messed up, it is not easy to fix, but on a day-to-day basis, it just runs like a tank of gas.

How was the initial setup?

They were all set up when I got here.

What's my experience with pricing, setup cost, and licensing?

It is expensive. Its cost is the main thing.

What other advice do I have?

My advice would be to compare costs to other solutions and also look at the virtual appliance version of it.

I would rate Dell EMC Avamar a six out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1267071 - PeerSpot reviewer
Senior Consultant at a tech company with 11-50 employees
Reseller
Good stability and backup speed, but the GUI and reporting need to be improved
Pros and Cons
  • "It works quickly and is very stable."
  • "The screen design is a bit back-dated."

What is our primary use case?

We are system integrators who are selling backup solutions, and Dell EMC Avamar is one of the products that we implement for our clients.

I had come across it for backing up laptops and VMware but previously, I have had clients using it to backup system machines like AIX, Solaris, and others. Slowly, people are moving away from those.

What is most valuable?

Using Avamar for VM backup is pretty good, but we've used it for other purposes as well.

It works quickly and is very stable.

What needs improvement?

The screen design is a bit back-dated.

The reports are not very presentable.

The price of this product should be lower.

For how long have I used the solution?

We have been working with Dell EMC Avamar for a few years.

What do I think about the stability of the solution?

This is a very stable product.

What do I think about the scalability of the solution?

Avamar is quite scalable.

How are customer service and technical support?

With respect to technical support, sometimes you get a good technician or a good engineer, and you can get the problem resolved pretty fast. If on the other hand, you get someone with a very heavy accent then you can speak for three hours and not understand what the other is trying to say.

Which solution did I use previously and why did I switch?

We work with quite a number of backup products including Veritas NetBackup, Veritas Backup Exec, Dell EMC Networker, Dell EMC Avamar, and Rubrick.

The choice of product that I recommend depends on the situation and what the customer is saying. If they are not happy with one then I can suggest others that are good, too.

What other advice do I have?

If my customer is already using an existing product then I will not recommend that they switch unless there are serious problems. If there is some heavy restructuring, for instance, because a previous person knew the environment very well, it will be difficult to take over. It is best if they have something very simple to manage.

In general, it is not easy to switch from one backup platform to another because of incompatibility.

My advice for anybody who is implementing Dell EMC Avamar is that it's always good to have a plan first. You want to know exactly what you have on-hand that you need to back up.

Overall, this is a good product. The stability and backup speed are very good but the GUI and reports are not something that a new user can get used to.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Buyer's Guide
Dell Avamar
March 2025
Learn what your peers think about Dell Avamar. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,388 professionals have used our research since 2012.
Stanislaw Jagielski - PeerSpot reviewer
Trainer, Storage Consultant at Oxon
Reseller
Top 5
Good for backups and is easy to troubleshoot
Pros and Cons
  • "The product is good for backups."
  • "The client caches and deduplication system have a few problems."

What is our primary use case?

Data backup is our primary usage of the solution. 

What is most valuable?

I am impressed by the ease of troubleshooting due to the internal database. You can get a lot of information from the backup jobs and that is very useful. For example, the program has a very nice importer called Clientele Activity.

Sometimes when you run backups for products, you will get the information about the backups - some successful some unsuccessful. You also often get information about some clients who don't run any data backups. So from a troubleshooting point of view, it offers valuable information that you can work on. 

What needs improvement?

There are some limitations on the backups and the databases so I think that needs a little improvement. The client caches and deduplication system have a few problems.

For how long have I used the solution?

I've been using EMC Avamar for 18 years now.

What do I think about the stability of the solution?

The solution is stable as long as you are very careful when you shut down and start up. If you will do everything according to the rules, everything will be okay. But if you make a mistake or shut down the wrong way, or install something the wrong way, you will have some problems. The system is a little sensitive about things that are not done correctly. If you follow the rules, the system will pay you very well. If you do not follow the rules, you will have some troubles.

What do I think about the scalability of the solution?

The program has something called RAIN, and RAIN is the head of the systems, that hosts computers that work together. This RAIN has some limitations on the number of nodes you can put it together to make something like the cloud computer for which something can be seen as a great computer. The second thing is that Avamar has many internal things checking the consistency of the data.

And from this point of view, you sometimes get some mutations on the performance miles and the composite. You can overcome this by using Data Domain. If you add the Data Domain to the system, then you'll see stuff that can be seen as a kind of management system by Avamar, stored back in the Data Domain. It's a beautiful component.

How are customer service and technical support?

Because I am the inspector at our company I simply call my global instructor or another linked instructor if I need something checked. So I've never used the technical team.

Which solution did I use previously and why did I switch?

We used Omniverge for some time, but at that time the cost became too high so we switched to Avamar. If you look at the backup and database of Avamar, it stands out above the rest. 

How was the initial setup?

The initial setup was complex and it was very hard to implement that in Avamar itself because there were about 500 pages you had to go through. It was a nightmare. It was 18 years ago so it will probably be easier now. I did the deployment myself but I can't remember how long that took.

What other advice do I have?

Before you start using this program, you must know that you can't do everything with Avamar. There are some limitations like the size of the database. 

One lesson I've learned from working with Avamar is that you must follow the rules. Often people do not follow the rules for different products. Some products are very forgiving and you don't need to strictly follow the rules, but with Avamar, you have to follow the rules. You have to read the manual, you have to really know what you are doing, especially when you do the first implementation.

The product is good for backups but if you look at the analytics, I would like to say that there is a possibility to improve the caches or to do something with the application process on the clients' side, and back-ups for the bigger objects like the databases of the processing systems. 

I rate this product 8.5. It could be nine, but it has a few limitations. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer933660 - PeerSpot reviewer
Vice President at a energy/utilities company with 10,001+ employees
Real User
Good performance and support, but experienced backup failures
Pros and Cons
  • "The performance of Dell EMC Avamar is good."
  • "The stability could improve, a lot of scheduled backups failed at one time."

What is our primary use case?

We use Dell EMC Avamar for backing up the data on the endpoint devices of the users.

What is most valuable?

The performance of Dell EMC Avamar is good.

For how long have I used the solution?

I have been using Dell EMC Avamar for approximately 

What do I think about the stability of the solution?

The stability could improve, a lot of scheduled backups failed at one time.

What do I think about the scalability of the solution?

We have approximately 5,000 users using the solution in my organization.

How are customer service and support?

The support from Dell EMC Avamar was decent.

How was the initial setup?

The initial setup is complex.

What about the implementation team?

We used a consultant to do the implementation of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Dell EMC Avamar a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1202265 - PeerSpot reviewer
Solutions Architect at a tech services company with 5,001-10,000 employees
Real User
Has high compression ratios but their cloud options should be expanded
Pros and Cons
  • "We sell Avamar with Data Domain. Data Domain and Avamar work really well together and their compression ratios are very high compared to Veeam, Commvault, and all the other backup software on the market."
  • "I think they could also move more towards cloud solutions. It already has some cloud tiering, but I think that could be more extensive. They should work with all cloud providers and I think in the future they will be on all cloud platforms."

What is most valuable?

We sell Avamar with Data Domain. Data Domain and Avamar work really well together and their compression ratios are very high compared to Veeam, Commvault, and all the other backup software on the market.

What needs improvement?

The price is the main thing I'd like to see them change. If they can come down in price, that would be a good thing. It's very cost-competitive in the entry-level range because Veeam pricing is much cheaper than Avamar.

I think they could also move more towards cloud solutions. It already has some cloud tiering, but I think that could be more extensive. They should work with all cloud providers and I think in the future they will be on all cloud platforms.

For how long have I used the solution?

We've been using this solution for three or four years.

What do I think about the stability of the solution?

The stability is really good. We have no complaints. Everybody who has Data Domain with Avamar sticks with it. We have not seen anybody leave once they go in.

What do I think about the scalability of the solution?

Scalability is good. Data is getting expanded rapidly, so it really needs scalability and it was scalable. Of course, it did not support the data explosions that we had because of unstructured stuff and other complications. Now, there's a new product called Data Protector for that, which is scalable as well. It can scale out as well. The only thing with this solution is 60 terabytes is the starting point, which is a good high-end solution. I hope they will come back with an entry-level version for that as well.

How are customer service and technical support?

Technical support was announced a few months ago and we are still on the learning curve.

How was the initial setup?

The initial setup was very straightforward.

What other advice do I have?

You need to work with a specialist and EMC is a very huge company now. If, however, you go and talk to the right person who knows Avamar and data protection stuff, they can help you price the solution perfectly. That's not something that you should take for granted. There are so many tools available to do a proper sizing.

I would rate Avamar as six out of ten. I would like to give it a seven or eight, but the price is too high. It depends on who wants this solution. For enterprise companies, I can rate it as eight or nine. For entry-level companies, I would say it's a six, or perhaps even lower, like a four, because the price point is very high compared to other companies.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
PeerSpot user
Lead Systems Software Engineer at Tucson Medical Center
Real User
Stability has improved since we first started using it, but it still has a ways to go and could also benefit from a web-based UI

What is our primary use case?

File level, backup and recovery of data stored on AIX, Linux, and Windows server to Data Domain storage.

How has it helped my organization?

The product works. It does, however, require a significant amount of handholding from support. The support is good, but we should not have to reach out to them so often. 

What is most valuable?

File level, SQL Server and NDMP (NetApp) backups. Both backup and recovery work well for all three types of data.

What needs improvement?

  • Stability has improved since we first started using it, but it still has a ways to go. The systems also collect metadata that builds over time. It will build until it cannot build anymore and fills up your nodes. I have plenty of space on my Data Domain, but I'm running out of space on the nodes due to metadata creep.
  • It could also benefit from a web-based UI. The Java UI is clunky at best.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2304483 - PeerSpot reviewer
Administrative Assistant at a retailer with 1-10 employees
Real User
Top 20
The solution's valuable features are backup management and speed but misses features like granular backup
Pros and Cons
  • "The tool's most valuable features are backup management and speed."
  • "We don't trust the product 100 percent. Kaspersky has many features Dell Avamar doesn't support, such as granular backup and history."

What is most valuable?

The tool's most valuable features are backup management and speed. 

What needs improvement?

We don't trust the product 100 percent. Kaspersky has many features Dell Avamar doesn't support, such as granular backup and history. 

For how long have I used the solution?

I have been using the product for two years. 

What do I think about the stability of the solution?

I rate Dell Avamar's stability a seven out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. 

How are customer service and support?

Getting support in Portuguese is difficult. We have to speak to the team in English. Not everyone on our team speaks English. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used Kaspersky before Dell Avamar. 

How was the initial setup?

Dell Avamar's deployment is easy. 

What about the implementation team?

We don't deploy the product ourselves. 

What was our ROI?

We have seen ROI with the tool's use. It saves time than money. 

What's my experience with pricing, setup cost, and licensing?

Dell Avamar is expensive. 

What other advice do I have?

I rate Dell Avamar an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Murad Sultanzadeh - PeerSpot reviewer
Solutions Manager at a tech services company with 201-500 employees
Real User
User-friendly, easy to use, and helpful training material
Pros and Cons
  • "I found the most valuable features of Dell Avamar are the user-friendly interface and ease to use. Our clients have administrated this software and there is no additional training required."
  • "Dell Avamar could improve by adding more backup features."

What is our primary use case?

Dell Avamar is integrated with data protection and data domain. We have integrated it with vCenter and a couple of virtual machines from Dell Avamar to the data protection sources.

What is most valuable?

I found the most valuable features of Dell Avamar are the user-friendly interface and ease to use. Our clients have administrated this software and there is no additional training required.

We ordered training materials for the solution and it has been very helpful for installation, troubleshooting, and upgrading.

What needs improvement?

Dell Avamar could improve by adding more backup features.

For how long have I used the solution?

I have been using Dell Avamar for approximately one year.

What do I think about the stability of the solution?

Dell Avamar is stable.

What do I think about the scalability of the solution?

The scalability of Dell Avamar is good.

How are customer service and support?

There is a Dell EMC partner that we use for support. When we have a problem we create a support case for the Dell EMC support team and they help us promptly.

How was the initial setup?

The initial setup of Dell Avamar was easy. We deployed the data protection, we the configuration for the IP address. After the deployment, we only had to configure the vCenter, add vCenter to systems, and configure policies for backup jobs.

What's my experience with pricing, setup cost, and licensing?

Dell Avamar is free when we deploy the data protection. When we order data protection, this software is included in the hardware.

What other advice do I have?

The solution is not difficult to maintain.

We have integrated all backup solutions into the Dell Avamar system. It's very easy and when we have a problem we always communicate with Dell EMC. 

I would recommend this solution to others.

I rate Dell Avamar a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Download our free Dell Avamar Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Dell Avamar Report and get advice and tips from experienced pros sharing their opinions.