42Gears SureMDM Reviews

Name: 42Gears SureMDM
Brand: 42Gears
Rating: 4.1 (9 reviews)

4.1 out of 5

9 reviews
100% willing to recommend

What is 42Gears SureMDM?

SureMDM is an intuitive and powerful enterprise mobility management (EMM) solution for Android, iOS, and Windows platforms. You can secure, monitor and manage company owned devices for dedicated use as well as employee owned devices used to access company data (BYOD). SureMDM incorporates all aspects of EMM such as Mobile Application Management, Mobile Device Management and Mobile Content Management.

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42Gears SureMDM is the #9 ranked solution in top Enterprise Mobility Management (EMM) solutions. PeerSpot users give 42Gears SureMDM an average rating of 8.2 out of 10. Based on the analysis of the 9 most recent 42Gears SureMDM reviews, the overall sentiment is positive, with a sentiment score of 7.4. 42Gears SureMDM is most commonly compared to Microsoft Intune: 42Gears SureMDM vs Microsoft Intune. 42Gears SureMDM is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Buyer's Guide

Enterprise Mobility Management (EMM)

November 2024

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Featured reviews

Giridharan G

Head Of Department at Waycool

Remote Wipe is one of the vital options everybody looks for in 42Gears SureMDM or any MDM product. We are trying to get the latest product updates as much as possible, and it is mostly automated. Two to three engineers are involved in the solution’s maintenance. I would recommend the solution to other users. Overall, I rate the solution an eight or nine out of ten.

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Andrea Zamolo

IT Manager at GTN spa

We install 42Gears SureMDM on handheld devices to manage them from the cloud. We can troubleshoot the issues in devices. When someone loses the device, we can wipe it out and lock it from the web browser. So our data is more secure. The tool's most valuable feature is a remote connection to the…

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Eric Joly

Project Integration Engineer at Zetes

The product's initial setup phase was more complex than SOTI MobiControl, and I think that it should be changed and made better. The user interface of 42Gears SureMDM needs to be made better. In SOTI MobiControl, a user can create profiles and see which profiles are connected to which devices and which devices are divided into which groups. In 42Gears SureMDM, everything is done in a section or list known as jobs, so a user has one list with all the profiles and the packages, along with everything in one place, and if a user wants to change something in a job, then you have to go and skim the package for the name which is not so convenient. Once the tool is configured, it runs fine, but configuring it is a complex task since a user needs to know how to do it. The solution is deployed on the cloud. During the deployment process, first of all, you need to create a tool to enroll a device. Once the device is enrolled, which is an easy process, a user has to create jobs and specific tasks, and it all depends on the kind of configuration.

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42Gears SureMDM mindshare

As of November 2024, the mindshare of 42Gears SureMDM in the Enterprise Mobility Management (EMM) category stands at 2.0%, up from 0.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Mobility Management (EMM)

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

42Gears SureMDM is dynamic and user-friendly with valuable dashboards, location tracking, and app management. Clients benefit from secure remote access, customizable payloads, and application publishing. The console is intuitive, and users quickly become familiar with available options. Support is commendable. Features align with SOTI MobiControl, focusing on device control, and professional app usage restrictions.

"We use the solution primarily to control mobile devices."
"Stability-wise, I rate the solution a ten out of ten."
"The tool's most valuable feature is a remote connection to the devices. You can also push and lock applications. It helps us lock devices for professional use to control which applications can be installed."

Room for Improvement

42Gears SureMDM needs better dashboards and two-way communication between systems and tablets. Users can't be managed effectively, and the user interface along with customization features require enhancements. Support response times are slow, user creation on Mac is problematic, and Zero-Touch deployment is manual. Pricing is high, and deployment and configuration are not convenient. The user interface lacks appeal compared to SOTI MobiControl, and online information for specific use cases would help with configuration changes.

"Online information regarding used cases specific to 42Gears SureMDM will help us do configuration changes more comfortably."
"The product is not so convenient to deploy or to configure."
"The solution’s pricing could be made cheaper."

Pricing

42Gears SureMDM users find the pricing structure competitive and flexible with options for yearly or monthly payments. Some consider the yearly enterprise license comparatively expensive, rating it between four and ten out of ten. Most are satisfied with the cost, describing it as reasonable and not a challenge. The tool is priced at $39 per year, with opinions varying on its overall affordability.

"42Gears SureMDM is not an expensive solution."
"There is an option to make yearly or monthly payments towards the licensing costs attached to the solution. Price-wise, the product is okay."
"I rate the tool's pricing a four out of ten."

Popular Use Cases

Organizations primarily use 42Gears SureMDM for distance learning, tablet control, and e-learning content distribution. It supports managing 8,000 to 10,000 tablets and is utilized by admins for device lifecycle management. Clients use it for security in various domains, application management, DLP, and zero-touch deployment of devices. It is effective for managing and maintaining mobility devices, similar to Ivanti Avalanche and SOTI MobiControl, and supports users' devices from the cloud.

Service and Support

42Gears SureMDM's customer service and support are highly appreciated. Users commend the effective technical support and quick response through chat and hotline channels. The support team consistently meets SLA standards, rated eight or nine out of ten. The documentation is thorough and helpful. While some initially found the support satisfactory, they believe response times could improve.

Deployment

The initial setup of 42Gears SureMDM is generally straightforward, with some finding it hassle-free and quick to deploy devices. It is manageable with minimal effort required for sign-ups and transactions. However, opinions vary; some find the interface less intuitive compared to tools like SOTI MobiControl and think improvements are needed. While experienced users find it easy, others believe the configuration process can be complex. Deployments can take from minutes to several months based on the number of devices.

Scalability

42Gears SureMDM is rated highly for its scalability, suitable for enterprises and SMEs. It supports hybrid and IoT devices in various sectors, managing thousands of users and devices efficiently. Deployment and maintenance can be handled by minimal staff. It has a broad global customer base, with many users in different regions using it for mobile device management. Many rate its scalability as eight or nine out of ten.

Stability

42Gears SureMDM is rated highly for stability. Users often rate it between eight to ten out of ten. They find it stable and reliable with minimal downtime. However, frequent interface changes yearly cause some confusion and reluctance among customers. Many users still appreciate its mature and consistent performance despite their concerns.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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