Service and Support
Acunetix customer service is generally responsive and helpful, but users report average response times with some delays. Support is available via email and resellers often act as intermediaries. Quick responses and active engagement are noted in some cases, with support incorporating feedback into future updates. However, some users experienced slower response times and found it challenging to resolve issues promptly. While support is accessible, there are mixed opinions about its speed and effectiveness.
Deployment
Many found Acunetix's initial setup straightforward and easy, often completed within minutes or hours. However, some faced challenges during upgrades, especially from v7 to v8, needing assistance from support. Requests for a setup wizard and concerns about compatibility with Linux and on-premise hosting were common. Although some struggled with deployment in complex environments, those with support teams managed implementation successfully in a few months.
Scalability
Acunetix is largely deemed scalable, accommodating different organizational needs. Many cite ease of expansion and adaptability to various environments, benefiting IT and security teams. Some users mention potential challenges with dynamic scanning speeds and operating system support, but others highlight cloud version advantages. Licensing considerations and user capacity also factor into scalability experiences. Multiple organizations praise its capacity to handle increased workloads, making it a flexible option for both small and large enterprises.
Stability
Acunetix exhibits great stability. There are no reports of persistent issues, crashes, or glitches. Some have experienced occasional minor issues during upgrades, necessitating support assistance. Maintenance is simple, with update notifications and easy installation processes. Users appreciate its reliable performance, minimal false reporting, and consistent scan results. While there have been some specific cases of dissatisfaction, the majority assert Acunetix's stability merits high ratings.