Service and Support
Acunetix's customer service and support receive mixed feedback. Support is mostly responsive, with some praising quick responses and effective issue resolution, including meeting one-on-one with analysts who incorporate suggestions. However, others note delayed responses and dissatisfaction with ticketing, while some express the need for better support training. Resellers often mediate, providing regional assistance. Overall, time sensitivity is a concern for some users, and improvements are suggested in response times and issue identification.
Deployment
Users generally found Acunetix's initial setup to be straightforward and easy, taking anywhere from minutes to a few days, depending on experience and environment complexity. Some appreciated the simple installation process, aided by online documentation, while others faced challenges with upgrades, Linux compatibility, or on-premise hosting. A streamlined wizard for guidance in setup and upgrades is desired by those who encountered difficulties, particularly during complex deployments.
Scalability
Acunetix's scalability is perceived diversely. Some users rate it highly for adaptability, especially in cloud deployments, allowing flexibility for variable workloads. Others find limitations in desktop environments due to hardware constraints. Certain users are unsure of scaling abilities, while some have not required extensive scaling, remaining satisfied with current operations. The experience varies, with some users successfully managing multiple projects and others evaluating it as suitable primarily for smaller or specialized use.
Stability
Acunetix displays great stability, with users noting no issues like service drops or crashes. While some experienced minor hiccups during upgrades or speed fluctuations, these were resolved. Support was helpful in addressing and fixing problems, and maintenance is easy, requiring only one person. Generally, no false positives or negatives were reported, with consistent and reliable scanning. Some minor, unresolved issues persist, but the majority find Acunetix reliable, rating its stability highly.