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What is Amazon Connect?

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Amazon Connect mindshare

Product category:
As of November 2024, the mindshare of Amazon Connect in the Contact Center Platforms category stands at 28.7%, down from 29.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Platforms
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
21%
Government
9%
Financial Services Firm
8%
Manufacturing Company
8%
Insurance Company
7%
Healthcare Company
5%
Educational Organization
4%
Real Estate/Law Firm
4%
University
3%
Outsourcing Company
3%
Energy/Utilities Company
3%
Hospitality Company
3%
Legal Firm
3%
Retailer
2%
Comms Service Provider
2%
Recreational Facilities/Services Company
2%
Media Company
2%
Non Profit
1%
Construction Company
1%
Logistics Company
1%
Wholesaler/Distributor
1%
Transportation Company
1%
Pharma/Biotech Company
1%
Aerospace/Defense Firm
1%
Consumer Goods Company
1%
Performing Arts
1%

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Amazon Connect customers

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