Service and Support
Amazon EBS customer service and support receive mixed comments. Many find the technical team responsive and helpful, especially with quick responses, but some encounter delays. The support quality varies with the selected plan, with enterprise-level offering 24/7 access. Cost is a concern for some, while others commend the cooperative and solutions-focused approach. Access often requires a paid plan, and although chat support is helpful, it occasionally disconnects, indicating room for improvement.
Deployment
Amazon EBS's initial setup is generally easy and straightforward, especially for those familiar with cloud technology or block storage. Deployment typically takes minutes to an hour, depending on specific requirements. Some users find it requires basic domain knowledge and specific understanding for smoother installation. Newcomers may encounter challenges, but many users rate the process highly for its simplicity. Maintenance often involves one or two resources.
Scalability
Amazon EBS is praised for its ease of scalability. It allows for smooth expansion of resources, with some users highlighting both vertical and manual scaling capabilities. While many find the scalability adequate, others note that it could improve, particularly regarding auto-scaling and troubleshooting. Users in various organizational sizes, from small to large, report positive experiences, although opinions on scaling ratings vary. Users notice occasional complexities in scaling down due to data migration needs.
Stability
Amazon EBS is highly stable, rated between seven and ten out of ten by users. It is reliable with few disruptions and can handle increased demand. Some users noted regional issues, particularly in the US East, affecting data accessibility, though such problems are often attributed to customer-side security flaws. Amazon EBS supports robust performance and scalability, ensuring reliability through data replication across availability zones. Issues tend to arise with specific server configurations rather than EBS itself.
