ARIS Architect and Designer Reviews

Name: ARIS Architect and Designer
Brand: Software AG
Rating: 3.9 (8 reviews)

3.9 out of 5

8 reviews
88% willing to recommend

What is ARIS Architect and Designer?

ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.

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ARIS Architect and Designer is the #15 ranked solution in Business Process Design tools. PeerSpot users give ARIS Architect and Designer an average rating of 7.8 out of 10. ARIS Architect and Designer is most commonly compared to Camunda: ARIS Architect and Designer vs Camunda. ARIS Architect and Designer is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.

Buyer's Guide

ARIS Architect and Designer

January 2025

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Helped 831,158 peers since 2012

Featured reviews

MohamedSalah13

CEO at TargetState

I am not satisfied with the solution. The product is not flexible. There are some issues in exporting the data. It is very hard. Importing from other formats is also very hard. Once we work with ARIS, we are stuck with it. We cannot switch to a different solution because migration is very hard. Also, the UI is not the best. The tool must allow users to export data into different formats, especially common ones. Sometimes, we need to export it to Word files.

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BPMexp67

BPM Expert at a consultancy with 1-10 employees

At this moment, we are moving all of these features to the web, which makes it easier to use in a browser. It can be improved because Architect and Designer are the core models of the suite, where you design your processes, your data, your applications, and so on. From this base, you have other features to implement improvements. For instance, to improve a process, we have a specific model, the simulation module, where we can create different scenarios and show the customer the benefits of each. But Architect and Designer are just tools to capture and administer the method, the filters, the templates, and so on. This is important, but for me, it's not enough to bring value to the customer. We need to identify improvements, implement them, and demonstrate the benefits. We need to control the benefits. Thus, the main area for improvement means bridging the gap between creating process models and actually realizing tangible benefits from process optimization. In future releases, I would like to see more features around AI.

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RemkeRutgers

IT architect at Rutgers IT

One of the standout features for me is its synchronization to a publication server. It makes sharing diagrams and links with non-users easy. The main value comes from having a shared repository for architectural models. However, the benefits depend on how effectively the user uses the tool. Creating a good model and avoiding modeling the same things multiple times is essential. Ultimately, the value lies in the user's discipline and approach rather than solely relying on the tool.

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ARIS Architect and Designer mindshare

As of January 2025, the mindshare of ARIS Architect and Designer in the Business Process Design category stands at 0.9%, down from 0.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Design

PeerAnalyst reports

Type	Title	Date
Category	Business Process Design	Jan 21, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 21, 2025	Download
Comparison	ARIS Architect and Designer vs Visio	Jan 21, 2025	Download
Comparison	ARIS Architect and Designer vs Camunda	Jan 21, 2025	Download
Comparison	ARIS Architect and Designer vs Sparx Systems Enterprise Architect	Jan 21, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	12.3%	89%	77 interviews Add to research
Sparx Systems Enterprise Architect	3.9	11.5%	87%	99 interviews Add to research

Valuable Features

ARIS Architect and Designer stands out for its speed in process design, detailed enterprise architecture management, and user-friendly interface. It supports diverse models, customizations, and efficient reporting. The tool enhances collaboration with its social-network-like features and maintains compliance through ARIS Process Governance. Users can publish content based on privileges and benefit from strong synchronization to a publication server. The robust library of models and objects and its stability add significant value.

"It is suitable for banks, insurance companies, public administration, etc. The method is very adaptable and can be applied independently of the business."
"One of the standout features for me is its synchronization to a publication server. It makes sharing diagrams and links with non-users easy."
"The support team is very responsive."

Room for Improvement

ARIS Architect and Designer requires improvement in built-in collaboration features and better support responsiveness. Users find the licensing costs high and face challenges with data import and export due to inflexibility. The simulation and process mining features need refinement, while advanced users seek more drag-and-drop functionalities. There is difficulty in migrating data, and the UI is not optimal. Enhancements in AI and usability would be beneficial for seamless process optimization and benefit realization.

"Sometimes, it's not easy to convince customers to use this methodology because it's a bit rigid."
"Even with a formal modeling language, users can still draw freely and make a bit of a mess in your repository. It should also improve usability."
"The product is not flexible."

Pricing

Enterprise buyers often find ARIS Architect and Designer licensing costly, leading to hesitation despite recognizing the platform's extensive functionalities. The confusing licensing configuration adds complexity, making it challenging to discern what is included. Generally, ARIS involves a yearly subscription with additional payments for on-premise server requirements. Customers report high initial costs with license renewals around 22% annually, contributing to overall expense concerns when evaluating the product.

"The tool is a little bit expensive."
"The product is expensive."
"Many customers find the licensing configuration confusing. There are many different sub-details in the licensing, making it very difficult for us to understand what we are buying and what we are using with what."

Popular Use Cases

Organizations primarily use ARIS Architect and Designer for documenting and analyzing processes. They create reference models, develop a central repository, and kickstart projects. Teams utilize it for designing company processes, generating job descriptions, conducting process checks, and producing detailed reports. ARIS facilitates process visualization, customization of models, and creation of specific methods. It's employed by governments for business processing, including social protection services. Users appreciate its capacity to customize, scale, and offer a centralized process management system.

Service and Support

Customer service for ARIS Architect and Designer is generally well-rated, with notable stability reducing the need for frequent technical assistance. Users appreciate the quick and informed response from support teams, though they express difficulty with remote connections and email communication. Over the past year, improvements have been observed. Issues are typically resolved quickly, and there is a helpful user knowledge base available.

Deployment

Initial setup of ARIS Architect and Designer varies in complexity. Some find it straightforward, requiring a day for systems installation, while others encounter intricate processes needing extended time and support. Single-node installation is simpler, yet multi-node setups require more resources. Documentation can be insufficient, leading to delays. Teams often rely on a few individuals, with some setup aspects needing technical expertise. SaaS options offer alternatives for complex infrastructures. Maintenance requires minimal personnel.

Scalability

ARIS Architect and Designer is noted for its scalability and stability. Users observe high scalability, although it demands significant CPU resources, prompting the need for documentation to justify resource usage. The system accommodates a range of user numbers, from mid-sized groups to over 100, requiring multiple administrators. Organizations acknowledge its capability in adapting to various scales of operation.

Stability

Users generally find ARIS Architect and Designer to be stable, with ratings ranging from 6.5 to 9 out of 10. Although on-premises management ensures good performance, updates can occasionally cause issues such as unwanted changes or language removals. Upgrades sometimes lack patches, resulting in delays as users wait for necessary fixes. Regular maintenance, often during weekends, helps manage potential migration concerns.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ARIS Architect and Designer Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

19%

Insurance Company

13%

Computer Software Company

12%

Government

Manufacturing Company

Energy/Utilities Company

Educational Organization

Legal Firm

Media Company

Retailer

Transportation Company

Comms Service Provider

Construction Company

Outsourcing Company

Performing Arts

Real Estate/Law Firm

Leisure / Travel Company

Mining And Metals Company

Hospitality Company

Recreational Facilities/Services Company

University

Non Tech Company

International Affairs Institute

Wholesaler/Distributor

Consumer Goods Company

Healthcare Company

Logistics Company

Maritime Company

Marketing Services Firm

Compare ARIS Architect and Designer with alternative products

Learn more about ARIS Architect and Designer

What makes the difference?

The most comprehensive platform for process excellence in the market
Easy to use
Covers business & IT architecture from all angles
Full flexibility and >100 diagram types
Customer-driven development based on best practices
Strong partner ecosystem

ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.

ARIS Architect and Designer was previously known as ARIS Architect & Designer, ARIS Architect, ARIS Designer.

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ARIS Architect and Designer customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market, 10 million users worldwide, from 1 user companies to the Fortune 500.