A challenging thing, which isn't really Automox's fault, is updating hardware drivers. The software part is great, but a driver is a piece of software that lets the hardware interface with the operating system. For example, you will see that Dell EMC will put out drivers for their network adapters and it fixes some problems. For some reason, the hardware manufacturers keep very close to themselves. You need to go to the Dell EMC if you want to use Dell EMC tools to upgrade Dell EMC drivers. This could be any hardware manufacturer, not just Dell EMC. It would be great if Automox could do this too. However, it could be that it is not their fault that the hardware manufacturers don't want to give that up. This is only kind of a minor quibble that I have with it. I know they are going to fix this because I have talked to them multiple times and complained about it. Our company B/Net Systems has an account with Automox. Under our parent company, we have these different child organizations who are essentially our clients, like XYZ corporation and ABC lobbying group. They are all listed with all their computers under each one. This seems like a minor thing, but it is a real headache. You would think that we could put all our technicians on the parent level and set permissions on who can do what, so we have billing people, technical people, managers, etc., then we set it up. You would hope you could set it up at the parent level and have it be inherited by the child organizations. However, when we bring on a new client, we need to go into that client and manually set up my account, my chief engineer's account, three technicians' accounts, and a billing person's account all over again, which is annoying. We have probably up to 15 or 16 of our clients on Automox now. For every single one of those, we have had to go in and set this up. Then, if anything changes, we have to remember to go to Automox and change it 15 or 16 times. So, we just want inheritable permissions, and that is it. We have talked to them about this, and they are like, "Yeah, we hear a lot of complaints about it." I am thinking, "Guys, I have been complaining about this for a year and a half. When are you going to do it?" It must be some tricky thing or not an easy fix, because I can only assume if it were easy, then they would have done it by now. I wish we could create an inheritable policy too. That would be awesome because every time when something declines we have to set up a brand new policy all over again exactly like the other 16 that we already have. This is growing pains stuff, and they are going to figure this out at some point. Hopefully, in the near future, they will have inheritability. Automox doesn't do Macs, so it doesn't help us there.
