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Automox vs NinjaOne comparison

Automox and NinjaOne are both solutions in the Patch Management category. Automox is ranked #14 with an average rating of 7.0, while NinjaOne is ranked #4 with an average rating of 7.8. Automox holds a 4.1% mindshare in PM, compared to NinjaOne’s 8.7% mindshare. Additionally, 100% of Automox users are willing to recommend the solution, compared to 93% of NinjaOne users who would recommend it.
Automox
Read 10 Automox reviews
  • 1,072 Views
  • 796 Comparison Views
100% willing to recommend
NinjaOne
Read 16 NinjaOne reviews
  • 3,188 Views
  • 1,693 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

NinjaOne and Automox offer robust IT management solutions. Automox's features seem more comprehensive, but NinjaOne is better in pricing and support.

Features: NinjaOne is known for comprehensive remote monitoring and management, ease of use, and quick setup. Automox stands out for automated patch management, effective endpoint protection, and regular updates.

Room for Improvement: NinjaOne could enhance its mobile capabilities, reporting features, and overall functionality. Automox users want a more intuitive navigation, improved customer service responsiveness, and some product experience enhancements.

Ease of Deployment and Customer Service: NinjaOne is noted for straightforward deployment and responsive customer service. Automox has an easy deployment but mixed feedback on customer support.

Pricing and ROI: Users favor NinjaOne for its competitive pricing and perceive a good ROI. Automox, though more expensive, is valued for its advanced features that justify the higher cost.

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To learn more, read our detailed Automox vs. NinjaOne Report (Updated: December 2024).
Buyer's Guide
Automox vs. NinjaOne
December 2024
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Helped 823,795 peers since 2012
 

Categories and Ranking

Automox
Ranking in Patch Management
14th
Average Rating
8.8
Reviews Sentiment
8.1
Number of Reviews
10
Ranking in other categories
Vulnerability Management (46th), Endpoint Protection Platform (EPP) (54th), Enterprise Mobility Management (EMM) (18th)
NinjaOne
Ranking in Patch Management
4th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
16
Ranking in other categories
Network Monitoring Software (23rd), Server Monitoring (9th), IT Service Management (ITSM) (7th), Remote Access (11th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), MSP Backup (4th), Unified Endpoint Management (UEM) (6th)
 

Mindshare comparison

As of December 2024, in the Patch Management category, the mindshare of Automox is 4.1%, up from 3.4% compared to the previous year. The mindshare of NinjaOne is 8.7%, up from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

Jack Leung - PeerSpot reviewer
Easy to use and deploy agents but needs more stability
We just need to deploy the agent to the endpoints. We don't need to set up anything. For a single agent, it takes one or two minutes. However, we deployed globally, and you need to take into consideration the time it will take to deploy across each endpoint. It's very simple to deploy. We had three or four engineers take care of the implementation.
Read full review
Aziz Lyazami - PeerSpot reviewer
A tool that helps with a lot of configurations and creates automation processes that work perfectly
I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's easy to deploy agents to endpoints."
"The biggest improvement to our organization involves the reduction in its man hours... We've probably saved hundreds of hours."
"The flexibility in creating tools to make changes on remote machines is most valuable to me. The reporting feature is also fantastic because on any given day I can bring up a list of machines that don't have patches, for example. Or I can bring up a list of machines that are in my environment on a certain day. The solution helps me with not only my own role, and what I look for internally myself, but it also helps during audits. I can go in and look at the number of machines in there, and their owners and timelines. It certainly helps tell a story for anything that IT requires."
"Among the most valuable features are its ease of use and the Worklets. Both of them are time-savers. Worklets enable us to customize things for a given environment. It's something like when Apple lets other people create applications. Other peoples' Worklets can be used in our environment and in our customers' environments. That saves a lot of time, and it's really cool."
"The fact that it's just one product that can patch multiple operating systems is really great."
"Coming from prior solutions that were a lot more effort, Automox's patch management abilities are transformational. When I took over patching at my company, they were using on-premise architecture to patch. As the workforce shifted from being in the office into their home offices, I was able to lift and shift with no effort other than deploying the new agent out into the environment."
"They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic."
"It's super easy to use and we haven't found anything easier."
More Automox pros
"The tool's most valuable feature is third-party application updates."
"The software's automation tools have solved critical deployment problems for small businesses."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The most important aspect of this tool is the security it provides our company."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
More NinjaOne pros
 

Cons

"It should have integrated workstation access. So, there should be a remote desktop feature."
"They need to improve the automation features."
"As concerns the patching concepts, there's a bit of a learning curve in terms of working out how Automox wants you to work within the console, not only splitting up everything into groups, but then having the various policies assigned."
"The only thing that we've ever truly wanted is an onsite repository. Currently, all updates are provided directly from the internet. So, if you have 1,000 devices, all 1,000 devices go directly out to the internet. We would love the option of being able to put the updates on local storage so that we're not consuming as much bandwidth. That is literally the only thing that we've ever wanted."
"The biggest area they need to fix, without a doubt, is the ability to copy and sync profiles and worklets between all of the organizations you manage, and the ability to have top-level user access control across all of the companies that you manage."
"Asset management would be a great feature to add to Automox. We would run easier scripts or more out of the box scripts that would help us in audits. \"
"There should be better inventory capabilities. Right now, they only allow you to have insight into software out-of-the-box. It would be nice to also extend that into custom inventory that can be modified and managed by the practitioner."
"The stability has come a long way from what it was like when it started and now it's really good."
More Automox cons
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"The graphical user interface could be improved."
"The NinjaOne distribution server is highly dependent on an active directory."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"NinjaOne's dashboard could be easier to use."
"I want NinjaOne to improve the reports."
"Lacks sufficient integrations with other PSAs."
More NinjaOne cons
 

Pricing and Cost Advice

"We are on the premium licensing, which is the one that has the API capability that we use."
"The cost is very reasonable compared to the competition."
"Automox just charges us a set amount per user, per month, for using the product. That is very important to us. Because it's a cloud-native solution, you're saving on the cost of hosting an on-premises solution on your servers."
"Its licensing for a year was nine grand. There was no additional fee."
"For all these software tools, it is usually a subscription model. There is a monthly charge that we need to pass along to our clients because we are doing all this for their benefit. It is only a couple of bucks a month per computer, and that is a low enough price point where our clients, without exception, have accepted it, and said, "This is great. We will pay that. It sounds like a worthwhile thing.""
"The product is a great value."
"We're doing it annually directly through Automox. It is per endpoint. It is $2 and some change per endpoint, but I believe the cost is right around $28,000. Everything is covered in this fee."
"There are no additional costs in addition to the extended licensing fees with Automox. You get your support and your per endpoint license with what you purchased."
More Automox pricing and cost advice
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"The product's pricing depends on the number of PCs or devices."
"We currently pay $1.20 per device on a monthly basis."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"We got a pretty good deal. It was fairly affordable."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"The pricing is reasonable and cheaper than ConnectWise."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
More NinjaOne pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
8%
Government
8%
Manufacturing Company
7%
Computer Software Company
17%
Retailer
7%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Automox?
It's easy to deploy agents to endpoints.
See all answers
What is your experience regarding pricing and costs for Automox?
We do pay a monthly licensing fee. I'd rate the pricing as average. It's not cheap yet not too expensive. You can also pay for more support if you require them to provide consultancy services.
See all answers
What needs improvement with Automox?
They need to improve the automation features. It could be more stable.
See all answers
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
See all answers
What is your experience regarding pricing and costs for NinjaOne?
The pricing for NinjaOne is appropriate for small companies. Customers feel that the cost is not too high for the features they need but might be unwilling to pay more for additional features such ...
See all answers
What needs improvement with NinjaOne?
Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, inc...
See all answers
 

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Product Reports

Buyer's Guide
Automox
December 2024
Automox reportDownload Automox product report
Buyer's Guide
NinjaOne
November 2024
NinjaOne reportDownload NinjaOne product report
 

Learn More

Automox
NinjaOne
 

Overview

Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern cyber hygiene platform that closes the aperture of attack by more than 80% with just half the effort of traditional solutions.

Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.

Automox dramatically reduces corporate risk while raising operational efficiency to deliver best-in-class security outcomes, faster and with fewer resources.

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

 

Sample Customers

Information Not Available
Status Pros, Mitchell and Company
Buyer's Guide
Automox vs. NinjaOne
December 2024
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