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Automox vs NinjaOne comparison

Automox and NinjaOne are both solutions in the Patch Management category. Automox is ranked #14 with an average rating of 7.0, while NinjaOne is ranked #5 with an average rating of 7.6. Automox holds a 3.9% mindshare in PM, compared to NinjaOne’s 7.9% mindshare. Additionally, 100% of Automox users are willing to recommend the solution, compared to 93% of NinjaOne users who would recommend it.
Automox
Read 10 Automox reviews
  • 947 Views
  • 725 Comparison Views
100% willing to recommend
NinjaOne
Read 17 NinjaOne reviews
  • 3,029 Views
  • 1,629 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

NinjaOne and Automox offer robust IT management solutions. Automox's features seem more comprehensive, but NinjaOne is better in pricing and support.

Features: NinjaOne is known for comprehensive remote monitoring and management, ease of use, and quick setup. Automox stands out for automated patch management, effective endpoint protection, and regular updates.

Room for Improvement: NinjaOne could enhance its mobile capabilities, reporting features, and overall functionality. Automox users want a more intuitive navigation, improved customer service responsiveness, and some product experience enhancements.

Ease of Deployment and Customer Service: NinjaOne is noted for straightforward deployment and responsive customer service. Automox has an easy deployment but mixed feedback on customer support.

Pricing and ROI: Users favor NinjaOne for its competitive pricing and perceive a good ROI. Automox, though more expensive, is valued for its advanced features that justify the higher cost.

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Buyer's Guide
Automox vs. NinjaOne
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automox
Ranking in Patch Management
14th
Average Rating
8.8
Reviews Sentiment
8.1
Number of Reviews
10
Ranking in other categories
Vulnerability Management (45th), Endpoint Protection Platform (EPP) (54th), Enterprise Mobility Management (EMM) (17th)
NinjaOne
Ranking in Patch Management
5th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (32nd), Server Monitoring (11th), IT Service Management (ITSM) (7th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)
 

Mindshare comparison

As of February 2025, in the Patch Management category, the mindshare of Automox is 3.9%, up from 3.5% compared to the previous year. The mindshare of NinjaOne is 7.9%, up from 7.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

Jack Leung - PeerSpot reviewer
Easy to use and deploy agents but needs more stability
We just need to deploy the agent to the endpoints. We don't need to set up anything. For a single agent, it takes one or two minutes. However, we deployed globally, and you need to take into consideration the time it will take to deploy across each endpoint. It's very simple to deploy. We had three or four engineers take care of the implementation.
Read full review
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The biggest improvement to our organization involves the reduction in its man hours... We've probably saved hundreds of hours."
"Previously, we would run a report, scan it, and compare it. We were spending 15 to 30 minutes a month on each machine on this stuff because you would find stuff that wasn't up to date, then you had to fix it. This solution takes that time down to minutes. Automox saves us easily many hours a month."
"Coming from prior solutions that were a lot more effort, Automox's patch management abilities are transformational. When I took over patching at my company, they were using on-premise architecture to patch. As the workforce shifted from being in the office into their home offices, I was able to lift and shift with no effort other than deploying the new agent out into the environment."
"The flexibility in creating tools to make changes on remote machines is most valuable to me. The reporting feature is also fantastic because on any given day I can bring up a list of machines that don't have patches, for example. Or I can bring up a list of machines that are in my environment on a certain day. The solution helps me with not only my own role, and what I look for internally myself, but it also helps during audits. I can go in and look at the number of machines in there, and their owners and timelines. It certainly helps tell a story for anything that IT requires."
"They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic."
"Among the most valuable features are its ease of use and the Worklets. Both of them are time-savers. Worklets enable us to customize things for a given environment. It's something like when Apple lets other people create applications. Other peoples' Worklets can be used in our environment and in our customers' environments. That saves a lot of time, and it's really cool."
"Its flexibility is most valuable."
"It's easy to deploy agents to endpoints."
More Automox pros
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"It just works as advertised and serves the purpose for which we got it."
"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."
"Good at managing updates and for remote support."
"NinjaOne's best feature is its monitoring."
"The software's automation tools have solved critical deployment problems for small businesses."
"The most valuable feature we have found currently is probably patch management."
More NinjaOne pros
 

Cons

"The only thing that we've ever truly wanted is an onsite repository. Currently, all updates are provided directly from the internet. So, if you have 1,000 devices, all 1,000 devices go directly out to the internet. We would love the option of being able to put the updates on local storage so that we're not consuming as much bandwidth. That is literally the only thing that we've ever wanted."
"They need to improve the automation features."
"Asset management would be a great feature to add to Automox. We would run easier scripts or more out of the box scripts that would help us in audits. \"
"When we bring on a new client, we need to go into that client and manually set up my account, my chief engineer's account, three technicians' accounts, and a billing person's account all over again, which is annoying. We have probably up to 15 or 16 of our clients on Automox now. For every single one of those, we have had to go in and set this up. Then, if anything changes, we have to remember to go to Automox and change it 15 or 16 times. So, we just want inheritable permissions, and that is it. We have talked to them about this, and they are like, "Yeah, we hear a lot of complaints about it." I am thinking, "Guys, I have been complaining about this for a year and a half. When are you going to do it?" It must be some tricky thing or not an easy fix, because I can only assume if it were easy, then they would have done it by now."
"As concerns the patching concepts, there's a bit of a learning curve in terms of working out how Automox wants you to work within the console, not only splitting up everything into groups, but then having the various policies assigned."
"We would like to see additional detailed reporting for Service providers like us. We had to build our own reports via their APIs to meet our needs."
"It should have integrated workstation access. So, there should be a remote desktop feature."
"The biggest area they need to fix, without a doubt, is the ability to copy and sync profiles and worklets between all of the organizations you manage, and the ability to have top-level user access control across all of the companies that you manage."
More Automox cons
"NinjaOne's reporting module is cumbersome."
"The solution could improve by optimizing the internet connection being used."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The graphical user interface could be improved."
"I want NinjaOne to improve the reports."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
More NinjaOne cons
 

Pricing and Cost Advice

"The cost is very reasonable compared to the competition."
"We're doing it annually directly through Automox. It is per endpoint. It is $2 and some change per endpoint, but I believe the cost is right around $28,000. Everything is covered in this fee."
"We are on the premium licensing, which is the one that has the API capability that we use."
"For all these software tools, it is usually a subscription model. There is a monthly charge that we need to pass along to our clients because we are doing all this for their benefit. It is only a couple of bucks a month per computer, and that is a low enough price point where our clients, without exception, have accepted it, and said, "This is great. We will pay that. It sounds like a worthwhile thing.""
"The pricing and licensing costs have been great for us... My advice to others who are evaluating or thinking of implementing Automox is to give it a shot. If a free trial is still available, definitely use it, because it makes life a lot easier."
"There are no additional costs in addition to the extended licensing fees with Automox. You get your support and your per endpoint license with what you purchased."
"The product is a great value."
"Its licensing for a year was nine grand. There was no additional fee."
More Automox pricing and cost advice
"NinjaRMM uses a subscription model."
"Its pricing is great."
"The pricing is reasonable and cheaper than ConnectWise."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"The product's pricing depends on the number of PCs or devices."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
More NinjaOne pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
8%
Government
8%
Manufacturing Company
7%
Computer Software Company
16%
Retailer
8%
Manufacturing Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Automox?
It's easy to deploy agents to endpoints.
See all answers
What is your experience regarding pricing and costs for Automox?
We do pay a monthly licensing fee. I'd rate the pricing as average. It's not cheap yet not too expensive. You can also pay for more support if you require them to provide consultancy services.
See all answers
What needs improvement with Automox?
They need to improve the automation features. It could be more stable.
See all answers
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
See all answers
What is your experience regarding pricing and costs for NinjaOne?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
See all answers
What needs improvement with NinjaOne?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...
See all answers
 

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More NinjaOne Competitors
 

Product Reports

Buyer's Guide
Automox
February 2025
Automox reportDownload Automox product report
Buyer's Guide
NinjaOne
February 2025
NinjaOne reportDownload NinjaOne product report
 

Overview

Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern cyber hygiene platform that closes the aperture of attack by more than 80% with just half the effort of traditional solutions.

Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.

Automox dramatically reduces corporate risk while raising operational efficiency to deliver best-in-class security outcomes, faster and with fewer resources.

Automox

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne
 

Sample Customers

Information Not Available
Status Pros, Mitchell and Company
Buyer's Guide
Automox vs. NinjaOne
January 2025
Free Report: Automox vs. NinjaOne
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