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Automox pros and cons

Vendor: Automox
4.4 out of 5
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Pros & Cons summary

Automox offers multi-OS patching capabilities, significantly reducing maintenance time and saving labor hours. It enhances operational oversight and compliance with detailed reporting features. Customization is possible through Worklets and deployable agents, and selective patch deployment ensures system stability. While patching concepts require a learning curve, improvements are needed in inventory management and permissions. An onsite repository option is recommended to reduce bandwidth by storing updates locally.

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Prominent pros & cons

PROS

Automox can patch multiple operating systems with a single application, simplifying updates across diverse environments.
It significantly reduces the time required for patch management, minimizing the time spent per machine from 15-30 minutes to mere minutes, thus saving many hours monthly.
The flexibility to create custom tools and the robust reporting features are highly valuable, aiding both everyday IT management and compliance during audits.
Automox has dramatically decreased the number of man-hours needed for patching, potentially saving hundreds of hours.
Updates and exclusions of patches on specific machines, such as servers that require a particular version of Java, can be easily managed, enhancing operational efficiency.

CONS

Automox needs to improve the ability to copy and sync profiles and worklets between all managed organizations.
There should be a way to manage user access control across all companies without repeatedly setting up individual accounts.
Automox must address the demand for inheritable permissions to avoid repetitive configuration changes.
Users need more detailed reporting capabilities tailored to service providers, beyond the existing API options.
Automox should offer an option to use a local repository for updates to reduce internet bandwidth consumption.
 

Automox Pros review quotes

CD
Mar 26, 2021
Previously, we would run a report, scan it, and compare it. We were spending 15 to 30 minutes a month on each machine on this stuff because you would find stuff that wasn't up to date, then you had to fix it. This solution takes that time down to minutes. Automox saves us easily many hours a month.
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JL
Mar 24, 2021
The fact that it's just one product that can patch multiple operating systems is really great.
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BA
Apr 13, 2021
The biggest improvement to our organization involves the reduction in its man hours... We've probably saved hundreds of hours.
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Automox
December 2024
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JH
Aug 3, 2021
They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic.
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JT
Apr 5, 2021
The flexibility in creating tools to make changes on remote machines is most valuable to me. The reporting feature is also fantastic because on any given day I can bring up a list of machines that don't have patches, for example. Or I can bring up a list of machines that are in my environment on a certain day. The solution helps me with not only my own role, and what I look for internally myself, but it also helps during audits. I can go in and look at the number of machines in there, and their owners and timelines. It certainly helps tell a story for anything that IT requires.
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JS
Apr 28, 2021
Coming from prior solutions that were a lot more effort, Automox's patch management abilities are transformational. When I took over patching at my company, they were using on-premise architecture to patch. As the workforce shifted from being in the office into their home offices, I was able to lift and shift with no effort other than deploying the new agent out into the environment.
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JA
Mar 18, 2021
It's super easy to use and we haven't found anything easier.
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JG
Nov 18, 2021
Among the most valuable features are its ease of use and the Worklets. Both of them are time-savers. Worklets enable us to customize things for a given environment. It's something like when Apple lets other people create applications. Other peoples' Worklets can be used in our environment and in our customers' environments. That saves a lot of time, and it's really cool.
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Jack Leung - PeerSpot reviewer
Mar 24, 2023
It's easy to deploy agents to endpoints.
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reviewer1676184 - PeerSpot reviewer
Nov 23, 2021
Its flexibility is most valuable.
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Automox Cons review quotes

CD
Mar 26, 2021
When we bring on a new client, we need to go into that client and manually set up my account, my chief engineer's account, three technicians' accounts, and a billing person's account all over again, which is annoying. We have probably up to 15 or 16 of our clients on Automox now. For every single one of those, we have had to go in and set this up. Then, if anything changes, we have to remember to go to Automox and change it 15 or 16 times. So, we just want inheritable permissions, and that is it. We have talked to them about this, and they are like, "Yeah, we hear a lot of complaints about it." I am thinking, "Guys, I have been complaining about this for a year and a half. When are you going to do it?" It must be some tricky thing or not an easy fix, because I can only assume if it were easy, then they would have done it by now.
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JL
Mar 24, 2021
As concerns the patching concepts, there's a bit of a learning curve in terms of working out how Automox wants you to work within the console, not only splitting up everything into groups, but then having the various policies assigned.
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BA
Apr 13, 2021
We would like to see additional detailed reporting for Service providers like us. We had to build our own reports via their APIs to meet our needs.
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Buyer's Guide
Automox
December 2024
Free Report: Automox Reviews and More
Learn what your peers think about Automox. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
DOWNLOAD NOW
824,053 professionals have used our research since 2012.
JH
Aug 3, 2021
The only thing that we've ever truly wanted is an onsite repository. Currently, all updates are provided directly from the internet. So, if you have 1,000 devices, all 1,000 devices go directly out to the internet. We would love the option of being able to put the updates on local storage so that we're not consuming as much bandwidth. That is literally the only thing that we've ever wanted.
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JT
Apr 5, 2021
Asset management would be a great feature to add to Automox. We would run easier scripts or more out of the box scripts that would help us in audits. \
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JS
Apr 28, 2021
There should be better inventory capabilities. Right now, they only allow you to have insight into software out-of-the-box. It would be nice to also extend that into custom inventory that can be modified and managed by the practitioner.
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JA
Mar 18, 2021
The biggest area they need to fix, without a doubt, is the ability to copy and sync profiles and worklets between all of the organizations you manage, and the ability to have top-level user access control across all of the companies that you manage.
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JG
Nov 18, 2021
The stability has come a long way from what it was like when it started and now it's really good.
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Jack Leung - PeerSpot reviewer
Mar 24, 2023
They need to improve the automation features.
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reviewer1676184 - PeerSpot reviewer
Nov 23, 2021
It should have integrated workstation access. So, there should be a remote desktop feature.
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Product Categories

Product Categories
Vulnerability Management
Endpoint Protection Platform (EPP)
Enterprise Mobility Management (EMM)
Patch Management

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Product Categories

Product Categories
Vulnerability Management
Endpoint Protection Platform (EPP)
Enterprise Mobility Management (EMM)
Patch Management

Popular Comparisons

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Qualys VMDR vs Automox Logo
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