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Automox vs Jamf Pro comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Enterprise Mobility Management (EMM)
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
247
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Automox
Ranking in Enterprise Mobility Management (EMM)
18th
Average Rating
8.8
Reviews Sentiment
8.1
Number of Reviews
10
Ranking in other categories
Vulnerability Management (50th), Endpoint Protection Platform (EPP) (61st), Patch Management (17th)
Jamf Pro
Ranking in Enterprise Mobility Management (EMM)
2nd
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
107
Ranking in other categories
Mobile Device Management (MDM) (1st)
 

Mindshare comparison

As of April 2025, in the Enterprise Mobility Management (EMM) category, the mindshare of Microsoft Intune is 34.5%, down from 38.3% compared to the previous year. The mindshare of Automox is 0.9%, down from 1.1% compared to the previous year. The mindshare of Jamf Pro is 13.0%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Mobility Management (EMM)
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Jack Leung - PeerSpot reviewer
Easy to use and deploy agents but needs more stability
We just need to deploy the agent to the endpoints. We don't need to set up anything. For a single agent, it takes one or two minutes. However, we deployed globally, and you need to take into consideration the time it will take to deploy across each endpoint. It's very simple to deploy. We had three or four engineers take care of the implementation.
Pete C - PeerSpot reviewer
Customizable with a self-service portal and a good security posture
Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field. The new remote support tool is still lacking features compared to other industry solutions. There is no built-in functionality for tracking changes over time for multiple devices. All patch reporting is only a current snapshot. The password management tools are fairly outdated. The web console (GUI) is slow with maddening UI/UX inconsistencies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Autopilot feature is the most valuable because it saves significant time on managing devices."
"Autopilot is the most valuable feature."
"Microsoft Intune has helped us by improving our security posture, leading to fewer security problems, and helping us understand where we have issues."
"The reporting and analytics features in Microsoft Intune have been a lifesaver."
"The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android."
"Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great."
"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"Among the most valuable features are its ease of use and the Worklets. Both of them are time-savers. Worklets enable us to customize things for a given environment. It's something like when Apple lets other people create applications. Other peoples' Worklets can be used in our environment and in our customers' environments. That saves a lot of time, and it's really cool."
"The flexibility in creating tools to make changes on remote machines is most valuable to me. The reporting feature is also fantastic because on any given day I can bring up a list of machines that don't have patches, for example. Or I can bring up a list of machines that are in my environment on a certain day. The solution helps me with not only my own role, and what I look for internally myself, but it also helps during audits. I can go in and look at the number of machines in there, and their owners and timelines. It certainly helps tell a story for anything that IT requires."
"The biggest improvement to our organization involves the reduction in its man hours... We've probably saved hundreds of hours."
"The fact that it's just one product that can patch multiple operating systems is really great."
"It's easy to deploy agents to endpoints."
"They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic."
"It's super easy to use and we haven't found anything easier."
"Its flexibility is most valuable."
"As an administrator, I really love the integration with Apple Business Manager."
"It is a great tool. Its ease of use is fantastic. It is very simple, and you don't really have a high learning curve with this."
"Users love that instead of having to wait for tickets to be resolved, they can open an app and run a specific policy."
"The self-service portal to share scripts and other tasks that have extremely minimized the need for calls to our support teams, or even sharing the applications we package and allowing users to pick and choose what apps they need or want, instead of just blanket installing everything from our old environment."
"Microsoft SSO integration allows us to set up email remotely for users without them having to do anything other than entering their password."
"With the countless API integrations and Jamf Marketplace add-ons, Jamf is customizable and is a total device management tool for Apple's ecosystem."
"My team use this solution to provide end-to-end support on our managed Mac fleet. This includes doing OS updates and upgrades, application deployments, configuration settings and outlining."
"The ability to put a device into a lost mode state that will report locations as it checks in has allowed us to retrieve so many lost devices."
 

Cons

"There should be more focus on mobile device security and integration."
"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do."
"Intune could be enhanced by automating application upgrades, similar to how it automates operating system upgrades."
"There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."
"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."
"We do not utilize Microsoft customer service and technical support since it is generally a waste of time."
"I rate Microsoft customer service six out of 10. While some technicians go above and beyond, there is inconsistency, and connecting with the most helpful representatives is occasionally challenging."
"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."
"The stability has come a long way from what it was like when it started and now it's really good."
"The biggest area they need to fix, without a doubt, is the ability to copy and sync profiles and worklets between all of the organizations you manage, and the ability to have top-level user access control across all of the companies that you manage."
"As concerns the patching concepts, there's a bit of a learning curve in terms of working out how Automox wants you to work within the console, not only splitting up everything into groups, but then having the various policies assigned."
"When we bring on a new client, we need to go into that client and manually set up my account, my chief engineer's account, three technicians' accounts, and a billing person's account all over again, which is annoying. We have probably up to 15 or 16 of our clients on Automox now. For every single one of those, we have had to go in and set this up. Then, if anything changes, we have to remember to go to Automox and change it 15 or 16 times. So, we just want inheritable permissions, and that is it. We have talked to them about this, and they are like, "Yeah, we hear a lot of complaints about it." I am thinking, "Guys, I have been complaining about this for a year and a half. When are you going to do it?" It must be some tricky thing or not an easy fix, because I can only assume if it were easy, then they would have done it by now."
"We would like to see additional detailed reporting for Service providers like us. We had to build our own reports via their APIs to meet our needs."
"They need to improve the automation features."
"It should have integrated workstation access. So, there should be a remote desktop feature."
"Asset management would be a great feature to add to Automox. We would run easier scripts or more out of the box scripts that would help us in audits. \"
"The solution only makes sense if you have a lot of macOS products in your company."
"There is room for improvement with Jamf Pro, especially regarding updates."
"The patching can definitely use a little bit of improvement. They should make it a little bit more automated."
"The reporting needs to be improved so that generating them is more user-friendly."
"The new remote support tool is still lacking features compared to other industry solutions."
"Sometimes, the server gets slow. The dashboard is only getting loaded."
"There is still no feature for properly patching T2 Security Chip-enabled Macs."
"The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations."
 

Pricing and Cost Advice

"It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free."
"It is expensive. The cost depends on the license that we choose."
"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
"We use Defender ATP and E5 licenses."
"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."
"The product is expensive."
"Its price is quite okay. I wish they provide certain additional features with the same license."
"The Intune license model is costly."
"For all these software tools, it is usually a subscription model. There is a monthly charge that we need to pass along to our clients because we are doing all this for their benefit. It is only a couple of bucks a month per computer, and that is a low enough price point where our clients, without exception, have accepted it, and said, "This is great. We will pay that. It sounds like a worthwhile thing.""
"Automox just charges us a set amount per user, per month, for using the product. That is very important to us. Because it's a cloud-native solution, you're saving on the cost of hosting an on-premises solution on your servers."
"We're doing it annually directly through Automox. It is per endpoint. It is $2 and some change per endpoint, but I believe the cost is right around $28,000. Everything is covered in this fee."
"We are on the premium licensing, which is the one that has the API capability that we use."
"The product is a great value."
"The cost is very reasonable compared to the competition."
"There are no additional costs in addition to the extended licensing fees with Automox. You get your support and your per endpoint license with what you purchased."
"Its licensing for a year was nine grand. There was no additional fee."
"I know that as a school we get a discounted price, which is good because without it we would not be able to afford it."
"The licensing costs for this solution are high."
"The cost of Jamf is certainly worth the investment."
"Setup and licensing prices are getting to be too high."
"Don’t go into a sales call without knowing all the details of your system because Jamf has a ton of tools outside of Jamf Pro to offer and knowing them ahead of time is a must."
"The cost of this solution is expensive but worth it."
"Jamf is quite up there. It wasn't the cheapest solution, but it's reasonable. Apigee was cheaper than Jamf."
"JumpStart looks a little bit pricey; however, it is worth every penny."
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Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
15%
Government
8%
Financial Services Firm
8%
Manufacturing Company
7%
Educational Organization
42%
Computer Software Company
9%
Financial Services Firm
6%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Automox?
It's easy to deploy agents to endpoints.
What is your experience regarding pricing and costs for Automox?
We do pay a monthly licensing fee. I'd rate the pricing as average. It's not cheap yet not too expensive. You can als...
What needs improvement with Automox?
They need to improve the automation features. It could be more stable.
What do you like most about Jamf Pro?
The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability...
What is your experience regarding pricing and costs for Jamf Pro?
The pricing structure is one of the cons. However, the licensing model is simple and easy to manage from an MSP persp...
What needs improvement with Jamf Pro?
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandator...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
JAMF Software Casper Suite
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
Find out what your peers are saying about Automox vs. Jamf Pro and other solutions. Updated: March 2025.
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