Automox Reviews

Name: Automox
Brand: Automox
Rating: 4.4 (10 reviews)

4.4 out of 5

10 reviews
100% willing to recommend

What is Automox?

Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern cyber hygiene platform that closes the aperture of attack by more than 80% with just half the effort of traditional solutions.

Get the Automox Buyer's Guide and find out what your peers are saying about Automox, Qualys VMDR, Tanium and more!

Automox is the #14 ranked solution in top Patch Management solutions, #18 ranked solution in top Enterprise Mobility Management (EMM) solutions, #46 ranked solution in top Vulnerability Management solutions, and #54 ranked solution in endpoint security software. PeerSpot users give Automox an average rating of 8.8 out of 10. Automox is most commonly compared to Qualys VMDR: Automox vs Qualys VMDR. Automox is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 831,997 peers since 2012

Featured reviews

Justin Hidalgo

Senior Project Manager at a government with 51-200 employees

The fact that it is pretty much hands-off is most valuable. Basically, you set up your policies and give it free rein, and it just does its thing. They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic. Its patch management abilities are perfect. We've gone through probably five different solutions in the past 10 years. Automox is the only one that we've found that we can just set and then forget. It simply works. It is the best. Its speed in carrying out functions is good. We've never experienced any performance issues. We've never noticed any delays. If we have to do a manual update, when we click update, within moments, we can tell that our computers are being updated. The actual UI is quick. Navigating between menus is seamless, and the actual communication between the console and the clients is seemingly instant as well. So, everything is as fast and quick as it can be. It doesn't require much brainpower to navigate the UI and to figure out how to update. Building schedules and different groups is very intuitive. It is just a matter of a few checkboxes, and they've got great examples already in the software when you first get hold of it. Their support staff is fantastic in helping you get those configured if you do have any questions, but the likelihood of you needing that is pretty minimal. It is built to make sense. It is very simple to set up policies using Automox. They've got several sample policies that are actually out there when you get access to the portal. The process is very simple. They've already got the samples out there, and it is so easy to duplicate them and modify them the way you want. It is just a matter of clicking a few checkboxes. It does not take much at all.

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Christopher Dean

President / CEO at B/Net Systems

A challenging thing, which isn't really Automox's fault, is updating hardware drivers. The software part is great, but a driver is a piece of software that lets the hardware interface with the operating system. For example, you will see that Dell EMC will put out drivers for their network adapters and it fixes some problems. For some reason, the hardware manufacturers keep very close to themselves. You need to go to the Dell EMC if you want to use Dell EMC tools to upgrade Dell EMC drivers. This could be any hardware manufacturer, not just Dell EMC. It would be great if Automox could do this too. However, it could be that it is not their fault that the hardware manufacturers don't want to give that up. This is only kind of a minor quibble that I have with it. I know they are going to fix this because I have talked to them multiple times and complained about it. Our company B/Net Systems has an account with Automox. Under our parent company, we have these different child organizations who are essentially our clients, like XYZ corporation and ABC lobbying group. They are all listed with all their computers under each one. This seems like a minor thing, but it is a real headache. You would think that we could put all our technicians on the parent level and set permissions on who can do what, so we have billing people, technical people, managers, etc., then we set it up. You would hope you could set it up at the parent level and have it be inherited by the child organizations. However, when we bring on a new client, we need to go into that client and manually set up my account, my chief engineer's account, three technicians' accounts, and a billing person's account all over again, which is annoying. We have probably up to 15 or 16 of our clients on Automox now. For every single one of those, we have had to go in and set this up. Then, if anything changes, we have to remember to go to Automox and change it 15 or 16 times. So, we just want inheritable permissions, and that is it. We have talked to them about this, and they are like, "Yeah, we hear a lot of complaints about it." I am thinking, "Guys, I have been complaining about this for a year and a half. When are you going to do it?" It must be some tricky thing or not an easy fix, because I can only assume if it were easy, then they would have done it by now. I wish we could create an inheritable policy too. That would be awesome because every time when something declines we have to set up a brand new policy all over again exactly like the other 16 that we already have. This is growing pains stuff, and they are going to figure this out at some point. Hopefully, in the near future, they will have inheritability. Automox doesn't do Macs, so it doesn't help us there.

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JackSmith1

Security Engineer at a retailer with 501-1,000 employees

It is still a challenge but not impossible to patch solutions like Adobe via Automox. It just requires me to go back to some of my older techniques and older tool belt items. I still have to reach back out to some of my old ways of doing work and accomplish it that way, but it's not impossible. Where there are gaps in their automation, there are ways for me to fill those gaps. They haven't left me high and dry. They've still left me with a way to work around it. It might be a little effort, but I can get there. There should be better inventory capabilities. Right now, they only allow you to have insight into software out-of-the-box. It would be nice to also extend that into custom inventory that can be modified and managed by the practitioner. It would also be really great if every device that's in Automox is limited to a single group and you can only apply policy to that one group. It would be nice to put a computer in multiple groups and apply different policies to different systems. I might only have seven or eight systems that I want to do a very specific config on, and in order to be able to do that, I have to use the API to make that a reality in another automation. Automox is short. I'm able to use the API or manual effort to get past it. They should improve the experience so that less technically skilled people can also be just as successful as a higher skilled person.

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Automox mindshare

Product category:

As of January 2025, the mindshare of Automox in the Vulnerability Management category stands at 0.6%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Vulnerability Management

PeerAnalyst reports

Type	Title	Date
Category	Vulnerability Management	Jan 30, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 30, 2025	Download
Comparison	Automox vs Tenable Nessus	Jan 30, 2025	Download
Comparison	Automox vs Qualys VMDR	Jan 30, 2025	Download
Comparison	Automox vs Wiz	Jan 30, 2025	Download

Title	Rating	Mindshare	Recommending
Qualys VMDR	4.1	11.1%	94%	92 interviews Add to research
Tanium	3.7	2.6%	71%	15 interviews Add to research

Valuable Features

Key features include a cloud-native platform, cross-platform patching, Worklets for scripting and automation, and a user-friendly interface. Automox greatly aids in visibility, enabling easy monitoring and enforcement of endpoint policies. The service's intuitive design streamlines the patching process, which significantly enhances workflow efficiency and time savings.

"It's easy to deploy agents to endpoints."
"Among the most valuable features are its ease of use and the Worklets. Both of them are time-savers. Worklets enable us to customize things for a given environment. It's something like when Apple lets other people create applications. Other peoples' Worklets can be used in our environment and in our customers' environments. That saves a lot of time, and it's really cool."
"Its flexibility is most valuable."

Room for Improvement

Automation of profiles and worklets syncing across organizations is needed. Permissions should be inheritable to prevent manual setups for each company. Integration of remote desktop access, better report features, and patches policy inheritance is desired. Custom inventory management should expand, allowing non-technical users to manage equally. Problems with updating hardware drivers persist due to manufacturers. Notifications lack detailed status updates. Bandwidth issues arise from the absence of an onsite repository for updates. Improved stability and automation are also required.

"They need to improve the automation features."
"The stability has come a long way from what it was like when it started and now it's really good."
"It should have integrated workstation access. So, there should be a remote desktop feature."

ROI

Users report significant savings in time and money with Automox. They experience improved process efficiency, better visibility, and enhanced compliance management. Automox helps in reducing man-hours spent on patching and reporting. Users are happy with the software's ability to manage old hardware and streamline operations. It has also enabled companies to bid on deals by offering auto-patching, crucial for compliance sectors. Users, both managing consultants and security compliance sectors, find Automox invaluable in achieving their goals efficiently.

Pricing

Automox offers a cloud-native solution with a set monthly per-user fee, providing significant value without additional setup costs. Enterprise users appreciate the reasonable pricing, especially with the premium licensing and volume discounts available. Most find it cost-effective, particularly when compared to more expensive on-premises solutions. The free trial period is essential for many decision-makers. Organizations benefit from its ability to manage diverse operating systems and its scalability, making it a preferred choice for mixed environments.

"The cost is very reasonable compared to the competition."
"Its licensing for a year was nine grand. There was no additional fee."
"We're doing it annually directly through Automox. It is per endpoint. It is $2 and some change per endpoint, but I believe the cost is right around $28,000. Everything is covered in this fee."

Popular Use Cases

Managed service providers use Automox for patch management, internal patching, policy management, and software distribution. It helps ensure systems are healthy by managing updates, implementing security controls, and automating tasks across endpoints. Automox is used to maintain compliance with standards like HIPAA and CJIS across distributed networks, including home users. It also aids in configuration management and support. This tool offers complete visibility and control over laptops, desktops, and servers.

Service and Support

Customers praise Automox's technical support for being fast, knowledgeable, and responsive. They appreciate the direct and quick resolutions provided. Automox's support team is recognized for their professionalism and willingness to assist, often exceeding expectations compared to bigger companies. Users report consistently positive experiences, with issues being resolved efficiently. The support staff are regarded as attentive and demonstrate a genuine interest in solving problems. Multiple interactions have been described as partnerships, contributing to high satisfaction.

Deployment

Automox's initial setup was praised for its simplicity and efficiency. Users found it straightforward, with minimal difficulty in creating policies and groups. Many noted the ease of deploying agents and the beneficial support from Automox's team. The setup process required varying amounts of time but was generally quick, even for large deployments. Automox's interface and instructions were intuitive, allowing for quick integration. The ability to use existing tools for setup and the straightforward user interface were highlighted.

Scalability

Automox is noted for strong scalability. It's favored for environments ranging from hundreds to thousands of devices, although some users find manageability challenging with multiple clients. Cloud scalability is effective, despite occasional load time issues. Organizations appreciate the ability to rapidly deploy to numerous devices and segment large customers. Users report varying degrees of plans to expand, with some completely adopting it while others face inherent scalability issues.

Stability

Automox is described as rock-solid and always fast, with no significant outages or downtime. Availability and stability are highly valued, with agents consistently reporting in. Users note its dependability and positive incident responses. Initial development had some stability issues, but it has improved significantly. One user found some features unreliable, rating stability six out of ten. Overall, most users find Automox stable and reliable for their needs.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Automox Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

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Top industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Government

Manufacturing Company

Healthcare Company

University

Retailer

Comms Service Provider

Non Profit

Insurance Company

Wholesaler/Distributor

Educational Organization

Energy/Utilities Company

Construction Company

Real Estate/Law Firm

Hospitality Company

Media Company

Pharma/Biotech Company

Performing Arts

Legal Firm

Outsourcing Company

Training & Coaching Company

Recreational Facilities/Services Company

Leisure / Travel Company

Consumer Goods Company

Transportation Company

Sports Company

Wellness & Fitness Company

Logistics Company

Aerospace/Defense Firm

Compare Automox with alternative products

Learn more about Automox

Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.

Automox dramatically reduces corporate risk while raising operational efficiency to deliver best-in-class security outcomes, faster and with fewer resources.