Service and Support
AWS IAM Identity Center is supported by extensive resources and documentation. Users find the documentation well-developed, though occasionally challenging. Many have not needed direct support due to the adequacy of available resources. Those who interacted with AWS support praised its reliability and efficiency. Organizations highlight AWS's range of support plans, comprehensive tools, and prompt service. While some desire faster resolution options, especially live chat, support is generally considered effective and timely.
Deployment
AWS IAM Identity Center's initial setup is typically quick for basic scenarios, especially for individual users, requiring only a few minutes. Organizations find the process well-documented but complex when integrating with existing authentication solutions. Users rate the setup around seven out of ten, noting complexity with repetitive tasks and secure policy configurations. As infrastructure scales, setup intricacies increase, involving tasks like user group creation, role assignment, and policy definition, highlighting a significant learning curve.
Scalability
AWS IAM Identity Center excels in scalability, efficiently accommodating a growing number of users and roles across large infrastructures. It integrates well with AWS Organizations, enhancing access management in multi-account environments. Although minor adjustments could improve user group syncing with third-party tools, it supports extensive automation and scripting, leveraging role-based access. Users appreciate its flexibility, efficient handling of complex requirements, and adaptability to enterprise-scale needs, frequently rating its scalability highly.
Stability
AWS IAM Identity Center is praised for its stability and reliability. Users note its consistent performance, with high availability and robust security, delivering 99.96% uptime. Occasional issues such as outages or page refreshes may occur but are not frequent. Stability is generally rated between eight and ten, with most experiencing seamless operation. Any rare problems are typically addressed promptly through updates, reinforcing its capacity to handle large-scale applications effectively.