Cisco Prime [EOL] Reviews

We use Cisco Prime for managing and monitoring the Cisco network.

Our company uses the solution to conduct remote operations or troubleshoot issues. 

For one use case, we used the solution to conduct bulk configurations. We created a server template and pushed it to devices instead of configuring them individually. The solution is particularly helpful for large-scale deployments and bulk processing. 

For another use case, our customer raised tickets related to slow or disconnected wireless service. We utilized the last month's logs to find when the issue started occurring and troubleshoot potential causes such as signal strength or roaming issues. 

The solution provides data that allows us to time travel through logs and perform remote operations or troubleshooting. This is very handy functionality for network engineers because it helps us to understand what or how things happened. 

The reporting feature is impressive and surpasses what is available in DNAC. Custom reports and combinations can be generated and provided to stakeholders. 

We use Cisco Prime for centralized configuration management backups and monitoring.

The most valuable features of Cisco Prime include its comprehensive functionality as a one-stop solution for basic SNMP port management. It provides accessible dashboards for monitoring and configuring devices, facilitating smooth network operations. Its compatibility with other Cisco products ensures seamless integration and minimizes the issues that may arise when mixing vendors. This reliability and consistency are advantageous in complex network environments where different vendors' products may present interoperability challenges.

Cisco Prime is used to monitor and manage network devices like switches, WLPs, and wireless access points. For example, if I have a building with four floors, I can all the access points and sitemap to Cisco Prime, so the next engineer who is working when I'm not available has a clear picture of how the site is configured. There's no need to physically go to the site. He can test everything remotely. 

I work for a telecom company on the network service delivery team, and 1,000 engineers on my team use Cisco Prime. There are different teams like monitoring, LAN, wireless, etc. About 10 percent of engineers in my organization use Cisco Prime.

As engineers, we cannot physically monitor all the devices. We cannot go and roam all the floors of every building. For example, say there is a city with four or five companiesthere. An engineer cannot run around to check that all the devices are up and stable. 

With Cisco Prime, we can go to the monitor tab and check the physical devices. It shows you a list. For example, it will say that there are 10 APs in critical mode at the Las Vegas building. At the New York City site, there are five devices. You can dispatch the engineers to troubleshoot the problem. There's no need to send someone to check every floor. 

If there is a new deployment, you don't need to physically check the old setup. We only need to add the sitemap to Cisco Prime, input the model numbers of the devices, and verify where each device is located, so we can upgrade. 

Predominantly we have been using Cisco Prime to manage the wireless infrastructure for our enterprise customers. We also use it for pulling critical reports, monitoring alerts, and managing all the configurations of the wireless portfolio.

A customer's biggest problem is usually poor Wi-Fi, especially in meeting rooms or video conferences. Cisco Prime can help customers fix their Wi-Fi issues with scientific and digital data, which helps to improve the Wi-Fi experience of the customer. Even if most of the workforce goes back to the office, there would still be a need to connect to an office network using Wi-Fi, not only wired LAN cables.

Cisco Prime is a critical tool which helps us design the Wi-Fi network. If something doesn't work properly, the entire operations team can use it to troubleshoot and discover what went wrong in a particular building or floor.

Our company uses the solution for management of complex configurations, archiving routes and switches, and monitoring wireless connections. Our team of seven administrators serve as system integrators for our clients and currently manage more than 1,000 sites. 

The solution's configuration management tool is amazing because it centralizes and pushes configurations which saves a lot of volume and effort. 

We use Cisco Prime to manage all of the wireless infrastructure in our stores and campus distribution centers. In our distribution centers we also monitor switches so we can do rogue AP detection. I'm the IT wireless manager and we are customers of Cisco Prime. 

I'm required to produce a rogue report once a quarter and also to provide a summary. The map overview of our campus environment shows the distribution of RF frequency channels and the distribution of a client. It provides us with a great idea of where the busier areas are within our environment to allow us to tweak and tune. The reporting is also a great feature because everyone sees which APs and which clients are the busiest, as well as the busiest applications. This solution enables us to do that.

The most valuable feature of Cisco Prime is the heat maps.

The reporting feature of Cisco Prime should be improved.