Cisco Secure Access Reviews

Cisco Secure Access is considered expensive by enterprise users, with annual costs ranging from 25,000-30,000. Additional costs for monitoring, setup, or hardware are common, and pricing is case-specific, often determined through Cisco deal IDs. While prices are competitive within its landscape, they tend to be higher upon renewal. Cisco's premium position is reflected in its pricing, although a more flexible model could attract companies with smaller user bases.

Cisco Secure Access receives commendations for effective customer service and support, though there are mentions of occasional response delays. Users appreciate Cisco's live chat options, specialized resources, and educational materials. Some express challenges with accessing technical support, highlighting complexities in initiating support tickets. Longstanding clients of Cisco note the company’s reliable network integration history, influencing their positive perception despite difficulties in accessing assistance through evolving platforms.

Cisco Secure Access's initial setup is user-friendly and easy to install. Users would rate it as a seven out of ten. Commercial aspects play a significant role, mainly its recognition level compared to other suppliers with strong messages. Setup is straightforward, manageable by IT staff with basic knowledge, and the deployment process is smooth without major issues.

Cisco Secure Access is widely regarded as having strong scalability. It supports numerous administrators and large user bases effectively, often integrating components like WAN firewalls and internal network access points. Feedback typically rates it very high, ranging from eight to ten out of ten, although some suggest there is potential for further enhancement. Businesses appreciate its adaptability, indicating satisfaction with its performance in scaling to meet their needs.