Service and Support
Dell PowerMax NVMe users frequently commend the technical support as excellent, reliable, responsive, and proactive. They highlight knowledgeable teams, quick issue resolution, and effective communication. Some users note language barriers and delays since the Dell and EMC merger. A few suggest improvement in early response times and SLA adherence. Customers express satisfaction with the support infrastructure, showcasing strong partnerships and efficient monitoring. Deeper familiarity and expertise in handling cases are generally appreciated.
Deployment
Dell PowerMax NVMe's initial setup was described as straightforward by many, though some found it complex. Organizations with prior Dell EMC experience reported smoother experiences, while first-time users faced challenges. Migration from older systems, such as VMAX, was noted as seamless with professional help. The setup process involved varying deployment times, with some companies completing it quickly, while others required additional time for integration and data migration. Professional assistance eased the configuration for many users.
Scalability
Dell PowerMax NVMe is praised for its scalability, accommodating various enterprises' needs with easy expansion and minimal disruption. Users appreciate its scale-up and scale-out architecture, which supports performance without compromise. Though some find it expensive, most rate scalability highly, adapting well to different demands and infrastructure sizes. A few users noted limitations, but generally, it is seen as scalable, especially for larger enterprises, influenced by its ability to grow and manage workloads efficiently.
Stability
Dell PowerMax NVMe displays consistent stability and reliability, often rated nine out of ten for its high availability and minimal downtime. Users report it as a rock-solid platform with redundancy, reducing downtime significantly. Although minor software bugs are noted, Dell's support swiftly resolves them. It's praised for supporting critical applications with dependable performance, making it a preferred storage array among businesses, contributing to seamless operations even during maintenance tasks.