Devo Reviews

Devo provides a significant ROI in various ways, including saving time during investigations, allowing for scalability without additional costs, and ingesting more data using the same infrastructure than other solutions. Some users realized ROI within the first 60 to 90 days.

Devo's pricing model is subscription-based and includes hosting and maintenance fees, which were a tough sell to upper management but worth the cost according to some users. The pricing is competitive and straightforward based on the amount of data, but some users wish there were more tiers for granularity. Devo only charges for data ingestion and includes all capabilities without additional fees, but this can make per-endpoint pricing challenging for MSPs. Users appreciate the 400 days of hot data storage. While the cost is high, users feel that Devo offers valuable features that justify the price.

• "I rate the pricing a four on a scale of one to ten, where one is cheap, and ten is expensive."
• "Devo is a hosted or subscription-based solution, whereas before, we purchased QRadar, so we owned it and just had to pay a maintenance fee. We've encountered this with some other products, too, where we went over to subscription-based. Our thought process is that with subscription based, the provider hosts and maintains the tool, and it's offsite. That comes with some additional fees, but we were able to convince our upper management it was worth the price. We used to pay under 10k a year for maintenance, and now we're paying ten times that. It was a relatively tough sell to our management, but I wonder if we have a choice anymore; this is where the market is."
• "It's very competitive. That was also a primary draw for us. Some of the licensing models with solutions like Splunk and Sentinel were attractive upfront, but there were so many micro-charges and services we would've had to add on to make them what we wanted. We had to include things like SOAR and extended capabilities, whereas all those capabilities are completely included with the Devo platform.I haven't seen any additional fee."

Devo is primarily used for historical log retention and troubleshooting, as well as 24/7 monitoring, incident detection, and investigations into events and security issues. Additionally, it is used for security monitoring, and correlating WAN and endpoint activity to identify threats and vulnerabilities. It is used by security operations center analysts, networking teams, and internal fraud teams.

Devo's customer service and support receive positive feedback. They are said to be responsive and try to be helpful within the limits of their abilities. They have professional and friendly staff who respond quickly, especially for high-priority issues. Devo has developed good partnerships with its customers, 

There have been some issues with the escalation process and delays in delivering requested capabilities.

Devo's initial setup process varies in complexity depending on the customer's specific requirements and existing systems. Some found it straightforward, while others required more custom collectors and parsers to ingest data from various sources. 

The learning curve for using the platform is noted to be manageable, with some users noting a slight difficulty in mastering the LINQ query language. The ease of migration was praised, with some customers able to switch from their previous SIEM to Devo in a matter of weeks. 

Devo's team was highly involved in the deployment process, providing support and training to ensure a smooth transition.

Devo is highly scalable, with many users reporting no problems with its ability to handle large amounts of data. Some users have noted being able to scale from small to large amounts of data. Devo's solution appears to be built to maximize the advantages of cloud infrastructure for scaling.

Devo is stable with occasional small outages and slowdowns. Some customers have reported performance issues in the past, but most reviewers have not experienced significant problems. Devo is proactive in alerting customers about any potential issues. 

The solution has improved over time, with some reviewers noting a significant difference in stability compared to when they first onboarded.