EdgeVerve AssistEdge RPA Reviews

Name: EdgeVerve AssistEdge RPA
Brand: Infosys
Rating: 3.4 (5 reviews)

3.4 out of 5

5 reviews
80% willing to recommend

What is EdgeVerve AssistEdge RPA?

AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.

AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.

Get the Robotic Process Automation (RPA) Buyer's Guide and find out what your peers are saying about EdgeVerve AssistEdge RPA, UiPath, Microsoft Power Automate and more!

EdgeVerve AssistEdge RPA is the #29 ranked solution in best RPA tools. PeerSpot users give EdgeVerve AssistEdge RPA an average rating of 6.8 out of 10. Based on the analysis of the 5 most recent EdgeVerve AssistEdge RPA reviews, the overall sentiment is positive, with a sentiment score of 6.0. (Among the lowest in the category). EdgeVerve AssistEdge RPA is most commonly compared to UiPath: EdgeVerve AssistEdge RPA vs UiPath. EdgeVerve AssistEdge RPA is popular among the large enterprise segment, accounting for 76% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 21% of all views.

Buyer's Guide

Robotic Process Automation (RPA)

November 2024

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Helped 824,067 peers since 2012

Featured reviews

Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.

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Mahesh-Choudhari

Technical Architect at Wipro Limited

In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects. The tool's scalability has some limitations, especially in more complex projects that involve digital sensor data extraction and structural data from PDFs. While it may not be 100 percent available for such projects, improvements in these areas could enhance its scalability over time.

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Murali Sunkara

Investor at a computer software company with 51-200 employees

I would recommend doing a proof of concept and comparing this product to other mainstream products, like UIPath or Automation Anywhere, or another similar solution. I think it's worth doing a comparison of at least one other product for a particular use case before making a decision. I rate this solution a seven out of 10.

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EdgeVerve AssistEdge RPA mindshare

As of December 2024, the mindshare of EdgeVerve AssistEdge RPA in the Robotic Process Automation (RPA) category stands at 0.7%, down from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Key learnings from peers

Last updated Dec 5, 2024

Valuable Features

"The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."
"The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial."
"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."

Room for Improvement

"There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."
"In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects."
"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."