EdgeVerve AssistEdge RPA pros and cons

3.4 out of 5

5 reviews
80% willing to recommend

Pros & Cons summary

EdgeVerve AssistEdge RPA excels in email and XL automation with robust SAP connectors and a shared UI that integrates multiple systems, aiding data retrieval. Role-based models enhance collaboration, and easy element capture benefits web apps. However, third-party tool integration is lacking, as is an in-built queue system, relying on RabbitMQ. Hard coding challenges updates, and its PDF handling and activity offerings are fewer compared to competitors, especially in custom activities.

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Prominent pros & cons

PROS

Email and XL automation are effective.

AssistEdge allows reps to operate through a shared UI, integrating multiple systems in the background.

Role-based model facilitates tracking activities within the system.

Easy capture of elements, beneficial for web-based application automation, with useful SAP connectors.

Two to three weeks is sufficient for users to master the interface.

CONS

Lacks integration with third-party tools.

AssistEdge requires hard coding instead of configurable drag-and-drop features found in alternatives.

No in-built queue system, requiring the use of RabbitMQ.

Documentation handling needs improvement, especially with varied data formats like scanned PDFs.

Limited activities for PDF extraction and conversion compared to other tools.

EdgeVerve AssistEdge RPA Pros review quotes

Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

Jan 3, 2023

AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer

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Devraj Annaladasu

Python Developer and Automation at Ionxgen

May 17, 2024

The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it.

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Mahesh-Choudhari

Technical Architect at Wipro Limited

Apr 25, 2024

The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial.

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Robotic Process Automation (RPA)

November 2024

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Murali Sunkara

Investor at a computer software company with 51-200 employees

Feb 24, 2021

Good email automation and XL automation.

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Yuvashree K

Executive RPA Developer at a tech services company with 10,001+ employees

Oct 3, 2023

The tool follows a role-based working model to create things. It helps to track what others are doing with the system.

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EdgeVerve AssistEdge RPA Cons review quotes

Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

Jan 3, 2023

AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.

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Devraj Annaladasu

Python Developer and Automation at Ionxgen

May 17, 2024

There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities.

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Mahesh-Choudhari

Technical Architect at Wipro Limited

Apr 25, 2024

In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects.

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Buyer's Guide

Robotic Process Automation (RPA)

November 2024

Download Free Report

Find out what your peers are saying about Infosys, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: November 2024.

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824,067 professionals have used our research since 2012.

Murali Sunkara

Investor at a computer software company with 51-200 employees

Feb 24, 2021

Lacks integration with third party tools.

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Yuvashree K

Executive RPA Developer at a tech services company with 10,001+ employees

Oct 3, 2023

The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework.

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